Customer Service Billing Coordinator

Natalie Gordon

www.linkedin.com/in/natalie-gordon-7aab5484

Vernon NJ 07462 ************@*****.*** 201-***-****

SUMMARY:

Enthusiastic Billing Coordinator with extensive knowledge of patient finance, maintaining accurate records, verifying health coverage and obtaining authorization for various procedures while providing exceptional customer service. Looking to secure a career opportunity within a corporation to equip myself with additional skills and hone my leadership skills by working with a talented group of people, while making significant contribution to the success of the organization.

EDUCATION:

Ashford University, San Diego, California

Masters of Art in Health Care Administration 2020

Berkeley College, West Paterson, New Jersey

Bachelors of Science in Business Administration and Management 2005

EXPERIENCE:

Hackensack Meridian Health, Hackensack NJ September 2022 – Present

Billing Coordinator – Institute for Child Development

●Verify patient insurance and acts as liaison with patients regarding hospital charges.

●Assist physicians with completion of forms with information needed for patient visit.

●Obtain authorization for upcoming patient visits and reconciling account discrepancies.

●Creating and managing patient accounts, updating records and sending correspondents.

●Coordinate pertinent information with other departments to ensure accuracy of billing information.

●Point of contact for other departments, answering patients’ questions, and resolving issues.

Crystal Springs Resort, Vernon NJ November 2021 – August 2022

Minerals Housekeeping

●Ensure all rooms and common areas are cleaned and sanitized for guest.

●Following OSHA and other state mandated regulations, issuing clean supplies and equipment as needed.

●Supervise and train on boarding housekeeping staff with company objectives and guidelines.

●Investigate and address complaints regarding housekeeping services.

●Performing various housekeeping duties in instances of staff shortages.

●Collaborate with the front desk, kitchen and banquet managers to develop and implement cleaning procedures and protocols that meet standards.

Hackensack Meridian Health, Hackensack, NJ October 2007 – September 2022

Insurance Verification Specialist

●Collaborating with the outpatient department on registering at the Mega Center for the Covid-19 vaccine.

●Maintaining accounts for upcoming procedures and ensuring cash collection of estimated out of pocket are collected and reconciling daily shift 4 transactions.

●Maintaining accurate billing, electronic health records and acquiring prior authorization for patient procedure.

● Implement ways to better be able to increase revenue and lessen denials on accounts with attention to detail and accuracy.

●Identify the needs of patients, serve to their specific needs as it relates to culture, language, and hearing, and visually impaired.

●Maintaining active knowledge of downtime procedures and utilized when systems are down.

●Communicates effectively and professionally with patients, insurance carriers, and other facilities within the company standard and protocol.

II-VI Incorporated, Pine Brook, NJ August 2005 – October 2007

Administrative Assistance

●Liaison to Human Resources by updating employee’s records, submitting and reconciling expense reports, and verifying receipt of supplies.

●Developed internal correspondence that facilitates information between Pennsylvania, Mississippi and New Jersey regional offices.

●Managed patent license renewal for the company's lawyer and handled sensitive information in a confidential manner.

●Prepared weekly timesheets for staff, maintenance of office equipment, ordered office supplies and placed follow-up calls to vendors on purchase orders.

●Organized travel arrangement, restaurant reservations, book conference calls, hotels, couriers and taxis for senior managers.

● Maintain computers, filing, typing, copying, scanning and writing letters and email on behalf of senior managers and office staff.

●A notary public to notarize governmental documents and submitting to CEO

Elliot Frey DMD, Wyckoff, NJ April 2004 -July 2005

Dental Assistant

●Assisting the doctor with various procedures.

●Manage Insurance benefits, treatment plans, patient payment collection and billing.

●Obtain patients dental records.

●Sterilize, disinfect and prepare instruments, tools and equipment for dental procedures.

●Prepare materials for impressions, restorations and process x-ray.

●Certified in CPR and First Aid.

Bank of America June 2002 –April 2004

Bank Teller

●Process customer transactions such as deposits, withdrawals, inquiries, statements, transfers and loan payments.

●Provide great customer service, offering assistance and answering inquiries with a smile.

●Reconcile cash drawer at end of shift and inform head teller of damaged currency and overage.

●Identify customer needs, provide customers with information on new products and services, and direct them to the branch manager when needed.

SKILLS:

Microsoft Office, Epic, Windows 10, Mac OSX, QuickBooks

LEADERSHIP/VOLUNTEER/EXTRACURRICULAR:

●Member of Aspiring Women in Leadership

●Member of HMH’s Multicultural group – TMRG

●Assist with Quality Improvement Project in ICD

●Journal Club member -Aspiring Leadership Development

REFERENCES: AVAILABLE UPON REQUEST

Contact this candidate