Relationship Manager Risk Management

Proficient business relationship manager skilled in building strong client relationships, delivering tailored customer solutions, and driving business growth. Skilled in identifying client needs, cross-selling products, and streamlining processes to enhance service quality. Passionate about fostering a positive company culture, increasing employee engagement, and supporting profitable growth. Strong Risk Management Skill

Great Problem Solving

Client Relationships

Strong Technical Skill

Great Financial Literacy

Strong Analytical skill

Fast Leaner And Reliable

Capacity To Work Independently

Team leadership

Great Communication Skills

Operations management

Great Attention To Details

SUMMARY

587-***-**** · ******.*******@*****.*** · linkedin.com/in/pelumi-ajiboye-887b1a131 Calgary

Pelumi Ajiboye

Business Relationship Manager

WORK EXPERIENCE

SKILLS AND STRENGTHS

EDUCATION

University Of Lethbridge 09/2015- 05/2019

Business Management

Kwara State University 09/2013- 04/2015

Bachelor Of Business Administration

Agriculture Financial Services Corporation (AFSC), Claresholm 11/2022 - Present Relationship Manager Insurance

Established strong relationships with agricultural clients, including farmers and agribusiness stakeholder while also acting as a primary point of contact for insurance related inquiries, applications and concerns. Customized insurance solutions, specializing in crop and livestock coverage, while educating clients on options and risk management practices.

Facilitated policy applications, underwriting, and claims processes, ensuring accurate documentation and prompt claim processing.

Developed a positive company culture focused on employee engagement, collaboration, and continuous learning.

Increased team productivity by implementing efficient processes and effective communication strategy. Regularly engaging with clients, understanding their needs, cross-selling new products, and implementing streamlined processes.

Ensured high-quality service delivery and drove profitable business growth through effective management of a diverse client portfolio.

Royal Bank of Canada, Lethbridge 06/2021 - 11/2022 Banking Advisor

Proactively engaged with clients in all areas of the branch and in the community, uncovered banking needs, provided help and advice as well as identified sales and referral opportunities. Engaged with clients in the community, providing help and advice for banking needs across branches. Respond to client-initiated contact, assisting them with a full range of financial transactions. Focused on client education, leveraging technology to deliver a memorable client experience across branches. Appropriate lending qualifications with working knowledge of retail investment and lending products. Obtained appropriate lending qualifications, working knowledge of retail investment, and lending products. Royal Bank of Canada, Lethbridge 11/2019 - 06/2021 Client Care Advisor / Client Advisor

Completing transactions and identifying opportunities for advice, solutions, digital enablement, and partner introduction.

Offers advice and guidance on available digital and self-serve options to make it easy, simple, and faster to bank with RBC.

Managing risks and adhering to compliance routines, processes, and controls to protect client’s and shareholders' interests while completing transactions.

Ordering for the branch supplies, materials, and organizing the branch. Digital literacy across a broad range of devices (smartphones, tablets, laptops, etc). Managed risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions.

WORK EXPERIENCE

Torys NoFrills, Lethbridge 06/2016 - 12/20219

Assistant Sales Representative / Cash Offices

Proactively cultivates new customer relationships, demonstrating a commitment to understanding and fulfilling their unique needs.

Delivers exemplary customer service, adeptly addressing and resolving complaints to ensure customer happiness and satisfaction.

Implements strategic contact and relationship-building initiatives, contributing to the acquisition of new clients within the local community.

Proficiently handles various forms of financial transactions, including cash, cheques, MasterCard, Interac, and gift cards.

Bonduelle Canada Inc, Lethbridge 06/2017 - 09/2019 Assistant Quality Control

Ensured the production of high-quality products in compliance with stringent food safety standards. Enforced adherence to established procedures, aligning operations with rigorous QA standards. Conducted thorough inspections of production lines, verifying compliance with sanitation requirements. Implemented comprehensive product testing and other QA-related assessments to maintain quality assurance. REFERENCES

Available upon request.

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