Technical Writer Business Analyst
Resume:
THOMAS G. VROMAN
Toms River, NJ 08757
********@*****.***
CAREER EXPERIENCE/OVERVIEW:
Employed as a Senior Technical Writer/Documentation Specialist/Business Analyst in the telecommunications, pharmaceutical, healthcare, insurance, banking/financial services, government and transportation industries.
I have implemented numerous types of operations and systems/technical documentation including Standard Operating Procedures (SOP’s), Policy and Procedure Manuals, User Manuals, Administrative Guides, Work Instructions, Process Guides, Run Books, Disaster Recovery Plan Manuals, Business Continuity Plan Manuals, Data Interface Agreements, System/Technical Functional Specification documentation, Frequently Asked Questions (FAQ’s) and Job Aids/training materials documentation.
Documented company-wide system technical network architecture at AT&T, McGraw Hill’s Standard and Poor’s Platt’s division and at the New York City (NYC) Health and Hospitals Corporation.
Worked in an Agile Team environment in various organizations with numerous System Developers and Quality Assurance/Coding Product Analysts.
Worked in a Knowledge Transfer environment, where the sharing and dissemination of knowledge provided inputs to problem solving. Transferred knowledge from one (1) part of the organization to another. Organized, created, captured and distributed for future users.
Utilized ServiceNow for the operation of enterprise and technical management support systems, including IT Service Management and Help Desk functionality.
SOFTWARE SKILL SET: MS Office Suite 2011/2010, Visio, Project, Paint Shop Pro, Snag-It, Snipping Tool, Adobe Acrobat Professional, Adobe Acrobat Reader, Lotus Notes, Documentum, Adobe FrameMaker, ServiceNow, Robo-Help.
HARDWARE SKILL SET: Windows 11 Professional, Windows 10 Professional, Windows 7 Professional, SharePoint.
LUXOFT/DXC TECHNOLOGY CORPORATION, 600 5th Avenue, 1 Rockefeller Plaza, 27th Floor, New York, NY 10020
BUSINESS ANALYST/SENIOR TECHNICAL WRITER/SYSTEMS ENGINEER-
AT&T TECHNICAL EDUCATION CENTER, 200 Laurel Avenue, Middletown, NJ 07748
Business Markets Division Delivery Systems Division- 11/4/2019-12/29/2023
Created operational and system/technical documentation for the AT&T Avertack application system, created for review of submitted consumer credit applications and fraud prevention systems utilized by numerous retail organizations for their business operations.
Worked with various Developers and Quality Assurance/Coding Analysts to create Operational and System/Technical documentation for the AT&T Avertack application.
NYC HEALTH AND HOSPITALS CORPORATION, 55 Water Street, New York, NY 10014 (Permanent)
BUSINESS ANALYST/TECHNICAL WRITER, Integration Services Group, Data Sciences and Support- 04/2016-8/2019
Documented technical specifications for all Third-Party Application interfaces.
Creating and/or updating Policy and Procedures, including the EITS Disaster Recovery Plan and the Business Continuity Plan.
Creating and/or updating Run Books.
Creating training materials and technical documentation as required.
Reviewed the SharePoint repository to track resolution of new and existing Service Now Incidents and Service Requests related to systems/technical and operations documentation.
Completed the Ensemble EOC Monitor Restoration and Tools Code Backup Failover technical documentation.
Prepared Visio spreadsheets of Interfaces between the EPIC System, Ensemble and the individual Third-Party Interface Systems for each of the eleven (11) NYC Municipal Hospitals.
Utilized ServiceNow for enterprise and technical management support systems such as IT Change Management and Help Desk functionality.
MOODY’S CORPORATION, 7 World Trade Center, New York, NY 10048 (Consultant)
BUSINESS ANALYST/SENIOR TECHNICAL WRITER, Patch and Vulnerability Management Group, 01/2016-03/2016
Generate and gain program level agreement for standards related to Run Book format and content.
Assist the Project Team in performing a runbook gap analysis based on currently available documentation and agreed standards.
Perform interviews with SMEs to obtain necessary and appropriate detail to fully document run books to agreed standards.
Ability to interpret standards and process controls to write process procedures and create process flow diagrams.
FEDERAL HOME LOAN BANK OF NEW YORK (FHLBNY), 101 Park Avenue, New York, NY 10178 (Consultant)
BUSINESS ANALYST/TECHNICAL WRITER, Investment Portfolio Management (IPM) Group- 2015
Created numerous systems/technical documents for the Investment Portfolio Management (IPM) Group for trading group applications and business process applications. Prepared model documentation for final review and approval by the FHLBNY Compliance Department and IPM Senior Management. Documentation implemented to comply with Regulatory Guidance FHFA 2013- AB 07 requirements.
T-MOBILE, INC., 4 Sylvan Way, Parsippany, NJ 07054
BUSINESS ANALYST/TECHNICAL WRITER, Engineering and Operations Service Assurance Department- 2015 (Consultant).
Prepared systems/technical documentation (User Manuals and User Guides) for various Engineering and Operations Service Assurance business and process applications.
YORK TELECOM CORPORATION, 81 Corbett Way Eatontown, NJ 07724 (Consultant).
BUSINESS ANALYST/TECHNICAL WRITER, Global Services- 2015.
Prepared systems/technical documentation for the BASF Engineering and Customer Service Operations business and process applications project.
FRAGOMEN, DELRAY, BERRISEN AND LOEWY, LLP, 90 Matawan Road, Matawan, NJ 07747 (Consultant).
BUSINESS ANALYST/TECHNICAL WRITER/MIGRATION ANALYST, Learning and Training Department, 2014
Prepared systems/technical documentation for the global rollout of an enterprise-wide development and deployment of a sophisticated Visa processing system for foreign employees seeking deployment in various career opportunities within US corporations. Updated Wiki help files from MS Work files.
Prepared documentation for data migration, training and change management services at Fragomen.
HF MANAGEMENT SERVICES, LLC (HEALTHFIRST, INC), 100 Church Street, New York, NY 10007 (Permanent)
BUSINESS ANALYST/TECHNICAL WRITER, IT Applications and Systems Department, 2008-2014.
Prepared Standard Operating Procedures (SOP’s)/Job Aids for the IT Division of Healthfirst, Inc.
Created a Help Desk/ Desktop Support Operations Manual for the Technical Services Department Help Desk employees to reference and utilize.
Prepared a Corporate IT Disaster Recovery Technical Operations Manual, a Corporate IT Security Manual and a Corporate Business Continuity Manual to comply with HIPAA regulatory compliance regulations and provide corporate auditors reference material for review.
Interviewed Applications and Systems Department Third Party application personnel to create numerous Third-Party Application Job Aid reference documentation for all Third-Party applications utilized within the company.
Implemented, maintained and updated the Share Point website with approved/finalized Job Aids/ Policy and Procedures documentation for all Healthfirst Information Technology department employees to reference.
JOHNSON & JOHNSON INFORMATION TECHNOLOGY SERVICES INC. 1003 US Route 202, Raritan, NJ 08869 (Consultant)
BUSINESS ANALYST/TECHNOLOGY QUALIFICATION TECHNICAL WRITER, Velocity Project Management Office (PMO) 2008
Created systems/technical documentation for the ITS Division of Johnson & Johnson to meet all applicable J&J and regulatory standards.
Prepared SOP’s, technology standards, technical documentation and validation/qualification documentation for quality, compliance strategy engineering and operational requirements.
J. KNIPPER AND COMPANY, INC. 1 Healthcare Way, Lakewood, NJ 08701 (Consultant)
BUSINESS ANALYST/SENIOR TECHNICAL WRITER, Information Services Division, Training and Documentation Document, 2007-2008
Created systems/technical documentation for the company’s Information Services Department and external pharmaceutical/healthcare client projects.
Researched and created numerous types of operational and systems/technical documentation including: Standard Operating Procedures (SOP’s), Process Guides, User Manuals/Guides, Administrative Guides, Data Interface Agreements, and system/technical Functional Specification documentation.
Created Technical documentation for the Internal Accounting/Finance Microsoft Axapta Financial System/Client Billing Process User Guide and the Client Billing Management (BMS) Users Guide.
Identified business procedures and established documentation requirements for hardware/software with Department Managers and end users.
Analyzed IT Project requirements to determine documentation types required. Collaborate with systems and development staff to collect and interpret technical information.
Establish, communicate and maintain documentation standards, and provide training where required.
SCHERING-PLOUGH CORPORATION, 50 Lawrence Road, Springfield, NJ 07081 (Permanent)
BUSINESS ANALYST/LIFECYCLE DOCUMENTATION SPECIALIST, Global Pharmacovigilance Division, Training and Development Department, 2005-2007
Created lifecycle documentation for Global Pharmacovigilance (GPV) Division.
Responsible for revision, approval and distribution of lifecycle documents that include Standard Operating Procedures (SOP’s), Process Guides and User Manuals. Created training materials for lifecycle documents.
Monitored implementation of lifecycle documents globally using key performance-based metrics.
Created defined methodologies for the development of lifecycle documents to achieve business objectives.
Responsible for the development, revision, approval, distribution, retention and archiving of GPV lifecycle documents.
Collaborated with GPV SMEs on the development of lifecycle documents for varied GPV topics. Created and/or supported GPV SMEs in the development of training materials.
Coordinated and assured periodic reviews were conducted within prescribed timelines.
Issued notifications and communications to GPV, Schering-Plough Operating Units and Country Operations. Ensured lifecycle documents were managed through a Change Control process.
DENDRITE INTERNATIONAL, INC. 1425 Route 206 South, Bedminster, NJ 07921 (Consultant)
BUSINESS ANALYST/SENIOR TECHNICAL WRITER, Pfizer Help Center, Client Support Services, 2005
Prepared technical and operational documentation (Standard Operating Procedures and Work Instructions) for the Pfizer Help Center.
Pfizer Help Center Customer Service Representatives (CSR’s) provided reference source material documentation when responding to Pfizer sales/medical representatives’ computer software application and hardware inquiries.
BRISTOL-MYERS SQUIBB COMPANY (BMS), 100 Nassau Park Boulevard, Princeton, NJ 08543 (Consultant)
BUSINESS ANALYST/SENIOR TECHNICAL WRITER, Global Shared Services, Document Management/ Quality Assurance, 2005.
Prepared technical requirements documentation for numerous Information Technology Departments within BMS. Coordinated the review and approval process for Standard Operating Procedures (SOP’s), Policies and Standards, Guidance documents and Work Instructions documentation.
Utilized the BMS Documentum internal documentation database (CONDOR) to prepare new and update existing documentation within the CONDOR database documentation repository.
EDUCATION:
SETON HALL UNIVERSITY, 400 South Orange Avenue, South Orange, NJ 07079
B.A. Degree- Journalism/Communications.
43 credits Business Administration courses.
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