Customer Service Social Media

JOY AFOLABI ********@*****.*** 905-***-****

**, ******** ********, ****** *****, Hamilton, Ontario, Canada L8J 0J7 RELEVANT SKILLS

Customer Service and Relationship Building

Time management

Strong and Written Communication

Training & Development

Excellent Communication Skills with a Focus on Customer Service

Complaint and Dispute Resolution

Team Building and Motivation

Administrative processes

Empathy

PROFESSIONAL EXPERIENCE:

VOLUNTEER TEAM - Mountain Spring Church - November 2024 - Ongoing VOLUNTEER TEAM -Neighbour to Neighbour -December 2024 - Ongoing CUSTOMER SERVICE REPRESENTATIVE:

Glovtex Telecommunication Limited - April 2017 - September 2024

Built and maintained strong relationship with customers to enhance loyalty and retention.

Provided assistance to customers through various channels (telephone, SMS, email, social media), addressing inquiries and resolving issues.

Gathered customer feedback to identify areas for improvement in services, which helped inform marketing strategies.

Handled complaints and escalated issues as necessary to ensure customer satisfaction.

Developed and implemented strategies to improve customer service experience.

Consistently met and exceeded call monitoring expectations through accurate record-keeping and subsequent random auditing.

Handle 50+ customer interactions per day, providing detailed, personalize and friendly service to ensure customer satisfaction.

Collaborated with different departments to ensure marketing strategies aligned with our business goals.

CUSTOMER CARE:

Holy Trinity Hospital March 2014 - April 2017

Managed Patient appointment, Inquiries, and general information about clinic’s services.

Communicated effectively with patients, ensuring clear and accurate information is provided regarding appointments and procedures.

Creating a positive and supportive environment for patients, contributing to their overall experience and well being.

Followed up on patient feedback to improve service delivery and resolve any issue promptly.

Exhibited patience and professionalism when dealing with patients who may be anxious, in pain or having difficulty understanding medical procedures at all times. Customer Representative:

Just-Royal-Networks Limited February 2010 - February 2014

Delivered exceptional support handling inquires and resolving issues with a focus on positive experiences.

Effectively communicated services to existing and prospective customers.

Created a customer feedback loop, contributing to the services offered by the company.

Facilitated meetings with customers and management to improve services and address concerns. EDUCATION

Ordinary National Diploma (OND) - Mass Communication - The Polytechnic Ibadan

Higher National Diploma (HND) - Mass Communication - The Polytechnic Ibadan CERTIFICATION

Customer Relation Management

Standard First Aid and CPR

Digital Marketing

Worker Health and Safety

Contact this candidate