Systems Engineer Software

John Santos Salazar

*** *** ***** **. ********, Texas 78644

cell: 512-***-****

email: **************@*****.***

Summary of Professional Qualifications

Systems Engineer with 27 years of experience on DELL, HP, and IBM physical and virtual servers primarily Windows 2022/2019/2016/2012/2008. Support and management of server virtualization, server provisioning, physical server maintenance, security compliance, and daily operation. Maintain server lifecycle, provisioning, maintenance, and decommissioning of the hardware and virtual servers. Experience on VMware ESXi 6.0, 6.5, 6.7, and 7.0 vSphere with a good understanding of the Virtualization technology (VMware and Hyper-V). Managing the virtualization server environment via configuration, Implementation, management, and support activities. Maintain the security baseline compliance via configuration, Implementation, and remediation activities. Monitor the physical and virtual servers’ environments health status, service performance, and utilization. Implement and maintain continuous to Information security policies and technical standards, reporting and remediation of non-compliance. Applying security patching, Windows software, and firmware updates plus software updates. Tier-3 engineering support and provide business continuity support. Management of Active Directory, Domain Controllers, DNS, DHCP, ADFS, DHCP servers. Group Policies implementation and testing, Excellent in PowerShell scripting and task automation work with measurable outputs and operational efficiencies. Willingness to learn new technologies, tools, and processes to contribute for the success of the team. Software Engineer/Developer that generates sustainable requirement driven applications for validating and testing x86 hardware, motherboards, internal peripherals, and the BMC/IPMI interface. Recognized for quickly adopting new tools and test technologies to existing or new products. Accomplished innovative thinking resulting in patents. Problem solver, strong individual contributor that works well in a cooperative team environment.

Notable experience in: Python 3.8, C++, and OOD, OOP, X86 Motherboard debug, Linux System / Device Drivers,Χ86 devices, Windows 10, System Debugging (AMD-HDT/, EPYC based servers, Embedded applications, Validation Process/Automation, Oscilloscopes, LeCroy PCIe analyzer (gen 5), JTAG, AMD RYZEN, Memory Diagnostics, BIOS/UEFI Diagnostics, KTI Memory Tester, Factory Diagnostic Development (PCIe), USB-C, C, Ghost Imaging, Visual Studio Code 1.70 / AZURE, Application Design Requirements, and KPI in SAP.

Professional Experience

SGS Consulting Austin, Texas

Server Validation Engineer Contractor for AMD March 2024 – May 2024

Contractor for AMD in Austin, Texas as a Server Validation Engineer. I was working for SGS Consulting www.sgsconsulting.com 211 College Road East, 3rd Floor Suite 306 Princeton, New Jersey – 08540 609-***-**** Ph: 609-***-**** x1143 Fax: 1-888-***-**** Email: **@*************.***

Validation Test Engineer working with the Server Team. The Server engineering team develops emerging server storage solutions spanning multiple implementations, including Hardware RAID solutions, Software RAID, and PCIe SSD products within EMC’s Server and Infrastructure Systems organization. The Server Storage organization is closely tied to other development organizations, including the server and storage enclosure platform teams, operating system teams, systems management and mechanical teams.

The Validation Test Engineer is responsible for working on special assignments and prototype projects that are moderately complex in nature, where good judgment is required in resolving problems and making routine recommendations. They will work from developed test plans and also written or verbal instructions. They will work in a team environment but will often execute their tasks independently. In addition, they will independently construct, troubleshoot, and test prototype assemblies as well as assist engineers in test phase of prototype systems. Responsibilities will be to test early development level solution components and triage issues found during test.

Document environment build and ongoing support processes

Firmware, BIOS and Window or Linux updates using AMD solution/best practices (best practices and tools adoption).

TriMet.org Portland, Oregon

Systems Engineer Six Month Contract April 2021 – September 2021

Served as the Subject Matter Expert (SME) for Windows servers physical and virtual, trends, methodologies, and best practices for servers and applications. Management of physical and virtual servers plus securing platforms and operating systems at network, server, and endpoint

Determines needs of applications on virtual and physical servers and managed the applications and recommended corrective actions and remediations strategies when needed. Review system design and architectures, and current and emerging technology, to make recommendations.

Managed IT incident responders. Lead incident response efforts and investigations of suspected physical or virtual server events, or compliance reviews.

Define requirements to create IT control policies, procedures and documentation and review, updated and published on a quarterly basis. Assist in the development and implementation of information standards, guidelines and procedures to ensure ongoing maintenance of servers and define any changes that are required.

Analyze IT risks and controls testing and validation activities in support of the Change Advisory Board process or Internal and External Audits. Assist in responses to internal and external compliance audits, data collection, penetration tests, and vulnerability assessments.

Maintain hardware and software tools used to support Information and network operation functions. Coordinate maintenance of server systems anti-virus, intrusion detection etc.

Participates in change management and incident review as needed. Documented changes and actions in change management system and ticketing system. Monitors, reports, attests to IT policy

Dell Technologies John Salazar 555730 employee number Round Rock, Texas

Software Principal Engineer 05/15/2017 to 09/15/2020 Laid Off

Building, supporting, configuration of virtual and physical servers, storage, racks, and switches

Validation of connectivity and configuration for production and development environments

Review and update BOM information as needed for laboratory and production sites worldwide

Contribute to technical installation guides, user documentation by producing, reviewing content

Troubleshoot and fix highly complex customer technical issues providing recommendations

Use troubleshooting techniques and tools to identify root cause of complex technical scenarios

Work closely with Engineering, Development, and other Cross-Functional Teams to replicate the issues reported by customers, validate the fixes provided and resolve the customer issues quickly in a professional manner

Experience installing, configuring, and troubleshooting: Server Hardware and Virtual platforms, Windows 2019, 2016, 2012 R2 Operating Systems, Systems Management technology (SCOM, SCCM, and VMM), Network and Direct Attached Storage, Multiple Virtual Environments, Dell OpenManage Essentials, and Dell EqualLogic SAN Headquarters

Working knowledge of SQL, MySQL, WDS, SSUS, and scripting using PowerShell

Excellent written and verbal communication skills with the ability to interface effectively with technical and non-technical groups alike

In-depth knowledge of Windows Server environments, error log analysis, SAN/NAS, DNS/DHCP, SMTP and network communication protocols

Demonstrated ability to use in-depth troubleshooting to resolve hardware/software issues

Monitor and track issues to ensure accurate resolution on tickets and changes

Experience in Enterprise network security setups and requirements

Ability to work in a high-level stress environment while communicating with clients on status

Ability to prioritize and manage work to critical project timelines in fast-paced environments and to develop new approaches to complex technical problems

Competent knowledge of Active Directory, DNS, DHCP and WINS administration plus TCP/IP, LAN, WAN and VLAN products technologies

Dell Technologies K-Force Contractor Round Rock, Texas

Systems Engineer 09/05/2016 to 05/12/2017

Learning and supporting the Dell Development and Production hardware/virtual environments

Learning and supporting the Dell Development and Production software environments

Learning and supporting the Dell processes and requirements for all datacenter environments

Managing Dell equipment, servers, switches, applications, and licenses for datacenters

Demonstrated ability to use in-depth troubleshooting to resolve hardware/software issues

Prioritize and manage work to critical project timelines in fast-paced environments and to develop new approaches to complex technical problems

Servers inventory both physical and virtual, UPS batteries inventory in the Dell’s Data Centers

Managing Dell’s Data Centers, ordering physical servers and racking servers plus replacing those which are out of warranty. Creating virtual servers and installing applications for user groups.

Active Directory: new hires, contractors, group policies, attributes, files and folders

Working Help Desk tickets on all levels from server cannot be access to forgetting password

Laboratory testing of third-party hardware on servers: various RAID controllers, memory sticks, power supplies, motherboard boards, various connections ethernet or fiber optic, processors

Writing conclusion regarding the tests in the laboratory, type of OS, firmware, upgrades etc.

U.S. National Archives and Records Administration Austin, Texas

Systems Engineer Federal Contractor May 2014 – July 2016

• Active Directory administration for Federal Gov. multi-domain and multi forest environment. Duties included setting permissions, user and computer account maintenance and creation, replicating accounts and group policy creation, deployment, and management.

• Provided Tier 3 and 2 technical supports for users, servers/workstation, software/hardware, and network issues.

• Disaster Recovery planning and implementation for physical and virtual servers.

• Effectively provided provisioning, installation, configuration, and management of HP and Dell hardware servers and operating systems plus workstations for the IT infrastructure of the U.S. Presidential Libraries. • Trained employees across multiple departments on Windows PC operations/security that include log-in procedures.

• Planned and implemented adequate group policies, security groups and sensible user group memberships to increase domain security.

• Administration of DNS records, DHCP scope and reservations for Windows servers and PCs/laptops.

• Installed, configured, and deployed Microsoft Windows 2012, 2008 servers plus Windows 8 and 7 PCs/laptops.

U.S. Department of Veterans Affairs Austin, Texas

Systems Engineer Federal Contractor August 2013 – April 2014

• Administrator for Active Directory HIPAA compliant multi-domain, multi-forest environment setting permissions, user/computer account maintenance, replicating accounts and group policy creation, deployment, and mgmt...

• Installed, upgraded, and maintained DELL, HP and IBM server hardware and other enterprise level equipment including power, network, cabling and PCs/laptops in enterprise datacenters.

Installed, configured, deployed, and administered Windows Servers 2012, 2008, 2003, Exchange Server 2010 and Windows 8 and 7 on physical and virtual servers and workstations/laptops

• VMWare vSphere 5.5 hosts and virtual servers’ administration

• Administration of Windows server roles including DNS, DHCP, DFS, Terminal and Print services

• Image Windows Server 2012, 2008, 2003 and Windows 8 and 7 utilizing industry standard tools to aid rapid deployment of servers, PCs, and laptops

• Worked with engineers, administrators, and other IT staff to write standard operating procedures (SOPs) for software installation, systems monitoring, server and PC builds plus network configurations

• Provided Tier 3 support for Windows Servers operating systems, hardware, software, network services

Dell Technologies K-Force Contractor Round Rock, Texas

Systems Administrator April 2012 – July 2013

• Systems Administrator in enterprise Windows server HIPAA compliant environments in multiple datacenters for the Seton Hospitals, Medical Centers and Clinics of Texas.

• Microsoft Windows server 2012, 2008 and 2003 builds, configuration, implementation and administration. .

• vSphere 5.1 administration for hosts and virtual servers in Seton Hospital datacenters.

• Active Directory multi-domain administration including setting permissions, user and computer accounts plus security group creation and management and group policy creation and deployment. .

• Rack, upgrade, maintain and troubleshoot DELL server hardware and peripheral devices in multiple datacenters.

• Administrator resource for IT project managers, collaborating in the planning and implementation of IT projects for out team and giving results to the Engineers once testing is completed.

• Decommission retired hardware and ensure information security to maintain HIPAA compliance.

• Provided Tier 3 support for Wintel Servers, PCs and laptops, OSs, software apps. and hardware.

• Installed, configured, managed network file servers, print servers and maintained various server logs.

• DHCP and DNS administration, Disaster Recovery planning and implementation for physical and virtual

Hewlett Packard Contractor Austin, Texas

Systems Administrator May 2011 – April 2012

• Active Directory administrator in multi-domains that included setting permissions, user and computer account and security group creation and management plus group policy creation and deployment

• Windows server 2008 and 2003 installation, configuration, deployment, and administration for Tier 3 and 2 tasks.

• VMWare vSphere 5.1 hosts and virtual servers’ administration for data centers in Austin and Houston, Texas.

• Performed root caused analysis on failed server software or hardware components and implement corrective action for resolution of server issues while working independently or in team environments.

• Racked, upgraded, maintained, and troubleshoot HP servers and other enterprise level equipment in datacenters.

• Administration of DNS, DHCP, DFS, WSUS, file sharing, print services, security patch management, application virtualization, anti-virus, and proprietary services for clients.

• Plan, organize, write, edit, format, and proofread technical documents, training manuals, process and procedures for production, pre - production and staging Windows servers.

• Disaster Recovery planning and implementation for physical and virtual servers

AT&T Inc. Laid – off Austin, Texas

Systems Administrator May 2001 – April 2011

• Windows Systems Engineer in fast paced 24/7 enterprise datacenters situated throughout the U.S

• Maintain mission critical server systems that supported AT&T products and services, while managing solutions for high availability and fault tolerance

• Active Directory multi-domain and multi-forest administration that included setting permissions, computer, user, and security group creation and management plus group policy creation and deployment

• Windows Server 2008, 2003 and 2000 server builds, configuration, deployment, and administration

• Exchange Server 2010 builds, configuration, deployment, and administration

• Rack, upgrade, maintain and troubleshoot break – fix DELL, HP and IBM servers in multiple datacenters situated throughout the United States coast to coast

• Management of IT project assignments for datacenters builds, moves, upgrades, maintenance, and quarterly server refreshes (lease rolls) for approximately 32,000 Wintel servers

• Windows administrator resource for IT project managers collaborating in the identification of key objectives, gathering requirements, and brainstorming technical solutions to ensure the successful completion of IT projects on time and within budget

• Created server documentation, disaster recovery procedures and translating technical manuals for experience IT personal and new hires to meet the needs of the specific target audience

• Responsible for assignment of BMC Remedy System incident, change request and problem management tickets

Skills

Dell PowerEdge One Socket, Two Socket and four Socket Rack Servers

Dell PowerEdge M, MX and FX Series Servers

Dell EMC Networking S-Series Switches S4148F-ON, etc...

Dell iDRAC Integrated Dell Remote Access Controller

Dell, APC and HP Racks, Dell KVMs and KMMs, Dell APC UPS

Dell APC Power Distribution Units PDUs

Dell OpenManage Essentials OME and Dell EqualLogic SAN HQ

Microsoft Windows Server versions: 2019, 2016, 2012R2, and 2008R2

Microsoft Windows VMware vSphere and physical servers

Microsoft SQL Server versions: SQL 2019, 2016, 2014, 2012, and SQL 2008

Microsoft Office 365 and Microsoft Applications

SonicWall NSA5600s and NSA3600s plus Agile PQM

VMware vSphere and iCloud Suite, vCenter Server and Virtual SAN

Active Directory, DNS, DHCP and WINS Administration

TCP/IP, LAN, WAN and VLAN network Administration

Software Engineer/Developer that generates sustainable requirement driven applications for validating and testing x86 hardware, motherboards, internal peripherals, and the BMC/IPMI interface. Recognized for quickly adopting new tools and test technologies to existing or new products.

Accomplished innovative thinking resulting in patents. Problem solver, strong individual contributor that works well in a cooperative team environment.

Notable experience in: Python 3.8, C++, and OOD, OOP, X86 Motherboard debug, Linux System / Device Drivers,Χ86 devices, Windows 10, System Debugging (AMD-HDT/, EPYC based servers, Embedded applications, Validation Process/Automation, Oscilloscopes, LeCroy PCIe analyzer, JTAG, AMD RYZEN, Memory Diagnostics, BIOS/UEFI Diagnostics, KTI Memory Tester, Factory Diagnostic Development (PCIe), USB-C, C, Ghost Imaging, Visual Studio Code 1.70 / AZURE, Application Design Requirements, and KPI in SAP.

Southwest School of Electronics Associates Science Degree Austin, Texas

United States Federal Government Public Trust Security Clearance

Dell Professional References

Dell Manager: Scotland Allen, email: **************@****.***, phone: 512-***-****

Dell Lead: Mustapha Fardjallah, email: *******************@****.***, phone: 512-***-****

Dell Engineer: Braden Ferguson, email: ***************@****.***, phone: 512-***-****

Dell Lead: Brendan Mulhare, email: ***************@****.***, phone: 353-**-******

Verification of DELL Employment 800-***-**** DELL code 10097, 555730 employee number

DELL Manager **************@****.***

I can also provide professional references from TriMet in Portland Orgon and SGS Consulting in Princeton New Jersey.

Contact this candidate