Executive Assistant Customer Service

OCHIABUTO UZOMA STANLEY

LOCATION: **/** Salau Aliu Street, Oke Afa, Lagos state

TEL.NO.: 081******** EMAIL:****************@*****.***

LINKEDIN: Linkedin.com/in/stanley-ochiabuto

PROFESSIONAL SUMMARY

ESTATE SURVEYOR AND VALUER CUSTOMER SERVICE REP PERSONAL EXECUTIVE ASSISTANT

OBJECTIVE

Highly skilled professional in personal or organizational estate management with 3+ years of experience in planning and leading comprehensive household and property operations, managing staff and vendors across multiple location. possesses strong desire to deliver superior professional level of service with utmost respect to employer confidentiality.

SKILLS AND COMPETENCIES

Marketing Excellent research skills Good communication skills (written and verbal) Organizational and planning skills Task prioritization Analytical thinking Adaptability Interpersonal skills Attention to details Ability to multitask Excellent teamwork Client management Customer relationship management Customer service management Time management

Technical proficiency: proficient in Microsoft office suite (Word, Power-point,

Outlook, Teams), Google suite, Slack, Appollo.io.

PROFESSIONAL EXPERIENCE

PERSONAL EXECUTIVE ASSISTANT TO THE RELEASE OFFICER

Bollore Logistics, Lagos state

MARCH, 2021 - PRESENT

While in this position, I currently carry out the following functions:

● Maintain utmost discretion when dealing with sensitive information.

● Updating of revenue reports.

● Handling of technical issues such as: basic computer troubleshooting /computer

malfunctioning issues, internet connectivity, system maintenance etc.

● Organizing meetings between agents, importers and 3rd party agents.

● Controlling correspondences.

● Designing filing and documentation systems.

● Assigning clerical functions.

● Handled and managed all incoming telephone calls

● Organizing and attending meetings with and on behalf of the releasing

officer.

● Problem solved and handled many tasks on multiple projects simultaneously.

OFFICE ADMINISTRATOR

Clarion Off-Dock Terminal, Lagos state

JANUARY 2016 - FEBRUARY 2021

While in this position, I carried out the following functions:

● Provided administrative support to 3 senior custom personnel.

● Manage individual and office schedules, coordinating meetings, events and

conferences.

● Organization of custom and importation documents.

● Managed schedules.

● Writing reports.

● Managed and maintained the office environment.

● Ensured that resources were adequately utilized.

● Coordinated and monitored other staff.

● Prepared weekly and monthly data and revenue reports.

● Handled emails between the terminal and customs headquarters.

● Answered all incoming calls.

● Trained/onboarded freshly employed executive assistants.

● Purchased and maintained office supply inventories and always careful to adhere

to budgeting practices.

CUSTOMER SERVICE REPRESENTATIVE (INTERN)

Veritas Registrars Ltd, Lagos State

SEPTEMBER 2012 - AUGUST 2013

During this period, I was able to execute the following functions:

● Opening, reactivating and closing of customer accounts.

● Documentation of customers files.

● ATM card priming.

● Sale of bank products to walk-in customers.

● Receiving complaints from customers and finding the best solution to

their problems.

● Maintaining good relationship between the bank and its clients.

● Management of service inquiries from customers.

● Handling phone calls and emails from customers.

● Trained 2 new employees in how to open accounts and input customers data on

the banking platform.

● Remained courteous and calm, even during moments of customer dissatisfaction.

● Received an average of 85% customer satisfaction rating,15% higher than the

company average.

REAL ESTATE AGENT/ PROPERTY SALES AGENT (INTERN)

Iheme C.C. Estate managers and valuers, Imo state

APRIL 2012 - AUGUST 2012

While in this position, I was able to carry out the following duties:

● Coordinate and oversee open/ listed houses.

● Arranged meetings with prospective clients.

● Draw up real estate contracts.

● Advertised properties for sale or rent.

● Maintained properties under my control.

● Sale of lands.

● Managed varieties of short let buildings.

● Review and approve all bills and invoices for assigned building.

EDUCATION

FEDERAL POLYTHECNIC, NEKEDE, OWERRI, IMO STATE

Estate management and valuation (HND) 2014-2016

FEDERAL POLYTECHNIC, NEKEDE, OWERRI, IMO STATE

Estate management and valuation (OND) 2010- 2012

ACTIVITIES

Playing games such as: football, Basketball, Snooker, Scrabble

Travelling ● Reading ● Sight-seeing ●Listening to music

REFEREES

Available on request

Contact this candidate