Customer Service Specialist

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JODI ADAMS

***** **** ******* ****., ******, MI 48180 313-***-**** **********@******.***

Objective

Experienced customer service professional seeking an entry-level position as a Customer Service Representative or Virtual Assistant with a dynamic and organized company. Eager to utilize and further develop my customer service skills to contribute to the company’s success and growth. Education

MEDICAL ASSISTANT CERTIFICATE 2010 DORSEY BUSINESS SCHOOL MEDICAL BILLING & CODING CERTIFICATE 2008 DORSEY BUSINESS SCHOOL GENERAL STUDIES CLASSES 2003-2005 HENRY FORD COLLEGE Highlighted Skills

• Excellent & Proactive Customer Service

Skills

• Self-motivated and capable of working

independently with minimal supervision

• Strong attention to detail, adaptability, and

problem solving

• Great Time Management abilities

• Skilled in handling cash & POS systems

• Demonstrated strong professionalism,

patience, relationship building, & positive

attitude

• Effective in resolving conflicts and promoting

a positive work environment

• Ability to quickly learn about new products &

services

Experience

ASSISTANT PROPERTY MANAGER ISTORAGE SERVICED 4 LOCATIONS – PRIMARILY DEARBORN, MI JUNE 2021 - JANUARY 2022

• Promoted and facilitated the rental of storage units.

• Handled telephone and in-person inquiries with professionalism.

• Utilized computer systems to log transactions, manage tenant leases, and handle correspondence.

• Collected payments both in person and over the phone, and posted payments promptly.

• Conducted daily walk-throughs to inspect locks and units.

• Resolved customer issues efficiently and effectively.

• Independently opened and closed the office daily, ensuring all tasks were completed.

• Ensured the outside area and grounds were well-maintained at all times. 2

FRONT END CASHIER MENARDS TAYLOR, MI MAY 2018 – JUNE 2021

• Greeted customers and delivered exceptional customer service.

• Assessed customer needs and responded to inquiries effectively.

• Scanned items and processed payments, including cash, checks, and debit cards.

• Ensured cash drawer accuracy by counting money at the beginning and end of each shift.

• Maintained a clean and organized work area.

SERVER LOGANS ROADHOUSE SOUTHGATE, MI FEBRUARY 2009 – MAY 2016

• Set up and prepared five stations daily.

• Performed serving, cleaning, and stocking duties in accordance with food handling standards.

• Consistently deliver exceptional customer service to enhance guests' dining experiences, ensuring satisfaction and loyalty through personalized attention and attentiveness to their needs.

• Communicated effectively with customers regarding orders, feedback, and complaints.

• Collaborated with kitchen staff to ensure timely delivery of orders, resulting in a smoother dining experience for customers.

• Handled cash, credit, and check payments accurately.

• Completed all closing shift duties, including cleanup, receipt reconciliation, and cash collection.

*References upon request*

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