Customer Service Representative

Ashanti Canty

************@*****.***

404-***-**** - [ ]

+5 years of customer service representative & retail experience

Work history 10 years

• Job : Sales recruiter ( Lowe’s pinpoint Recruitment ) . Dates : May 4, 2019 - January 15,2021 FULL TIME

Over the phone customer service, I would answer all questions comments and concerns about the company in a timely efficient matter. I would redirect certain calls to higher staff for questions that were over me. I would put certain clients in their direct folders by their ID # & by the customer need. I also would assist with sales rep, re entering numbers according to the charts, helping all customer service calls regarding their service and all questions & concerns & keeping count & training new staff, completing online documents for HR, recruiting new hires and old hires. Presenting monthly PowerPoints for overview of AP information & how I got the rate of customer satisfaction went up due to my position and my rate increase on helping all clients and customers

. •

• Job : Brand Manager representative (Boardwalk) December 7,2016 – November 22, 2019 FULL TIME

• Job description- Updating all employees & customers on the new policy & new requirements. Reviewing all new marketing materials & sending them to the boss to verify & get them approved

• Contact representative to resolve issues and insure customer satisfaction

Answer specific questions, direct individuals to relevant information. Directing CEO & management to new information & helping with final decisions on products. Correcting all customer complaints, figuring out what’s the root of issue, handling in a respective and responsible manner, & compensating the customer to my ability to give them the best customer service. Creating a customer service bank for all customers & clients that needed help or extra support or assistance

Job : Customer Service Rep (Sora) • Dates : May 11,2020 - December 22,2022 FULL TIME

• job description- providing Information about products, the services we offer, processing all returns, responding to customer complaints to give customer satisfaction. .

Job : crew member associate ( Walmart distribution center)

• job description- manage multiple tasks efficiently, education business training meetings, process all labels for shifts, label printer & train all new employees to work the technicians & computers & count all inventory for inventory counter •

• Providing expectational customer service in resolving inquiries, handling all order problems effectively .

Able to handle a variety of inquiries and situations, often under time constraints or changing priorities.

feedback from CEO, management resulting in and increased revenue for jobs .

Subway Corporations : Computer etiquette and service techniques January 15,2016 – April 20, 2019 FULL TIME

Skills : Greatly Oriented, & Good communication leadership, Strategic thinker, Sales, Increased sales by 20% Led a team of 5, Hard worker & Dependable, reliable

Effectively communicated project updates to stakeholders, resulting in improved project alignment and client satisfaction

Ability to analyze taxpayer inquiries, identify issues, and provide effective solutions or escalate as necessary.

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