Customer Service Sales Consultant
Resume:
CONTACT
EDUCATION
SKILLS
WORK EXPERIENCE
MOUSA AHMAD MOUSA
ABDUL HADI
October 2015 - April 2019
AL JABER OPTICAL DUBAI, UAE
BRANCH SUPERVISOR
***********@*****.***
Cavite, Philippines
May 2015 - Oct 2015
AL JABER OPTICAL ABU DHABI, UAE
Decision Making CONTACT PERSON
Accountability
Leadership
Marketing
Problem Solving
Planning
TOUR GUIDE October 2019 - March 2020
Greet tourists and provide detailed information about specific attractions, historical information, and functions.
Conduct in-depth, walking tours of the attractions and local destinations. Provide directions to other local destinations, mass transit options, and restaurants.
Staying up-to-date with new attractions that may be of interest to customers Performing minor alterations to each itinerary to suit the unique interests of each group
AMMAN, JORDAN
Associate Degree in
Business Administration
Arab Community College
2007 - 2009
Amman, Jordan
Achieve growth and hit sales targets by successfully managing the sales team Develop a sales strategy to achieve organizational sales goals and revenues Ensure the sales team has the necessary resources to perform properly Coaching and performance monitoring of sales representatives Manage day-to-day performance of employees and deliver reviews Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
Co-ordinate sales action plans for individual salespeopl SENIOR SALES EXECUTIVE - B2B February 2021 - June 2024 PLATFORM SOLUTIONS AMMAN, JORDAN
Develop and execute business plans to reach and surpass defined revenue goals
Sells products by establishing contact and developing relationships with prospects.
Negotiating terms of sales and agreements and closing sales with customers Maintaining accurate records of the total number of sales made, potential and existing customers.
Assisting newly recruited or less experienced Sales Representatives in answering technical questions posed by customers.
LANGUAGE
Arabic - Native
English - Fluent
Work varied shift schedules, including lunch and dinner shifts, opening and closing
Oversee inventory control, ordering, food sanitation, and quality control of food products.
Effectively lead and motivate employees through the implementation of in- house training and incentive plans, resulting in increased productivity levels and employee satisfaction.
Supervised the preventative maintenance and upkeep of equipment, and facility.
SUPERVISOR
ZALATIMO SWEETS AMMAN, JORDAN
2011 - 2013
AL SHARGAWY CLOTHES AMMAN, JORDAN
SALES ASSOCIATE 2010 - 2011
Welcomes customers by greeting them, and assisting them. Directs customers by escorting them to racks and counters, suggesting items. Advises a customer by providing information on products. Documents sales by creating or updating customer profile records. Processes payments by totaling purchases; and processing checks, cash, and store or other credit cards.
Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
ACHIEVEMENTS
Dubai Excellence Scheme
Awardee 2015
Dubai, United Arab Emirates
CERTIFICATES
Google Digital Garage
The Fundamentals of Digital
Marketing June 2020
TRAININGS
Knowledge, skills & attitude –KEY
TO GOOD SELLING
September 8, 2013
Dubai, United Arab Emirates
Knowledge, skills & attitude –KEY
TO GOOD SELLING
September 9, 2014
Dubai, United Arab Emirates
S3 Leadership Training
May 7-8, 2017 Dubai, United Arab
Emirates
Greeting customers who enter the shop.
Be involved in stock control and management.
Assisting shoppers to find the goods and products they are looking for. Being responsible for processing cash and card payments. Stocking shelves with merchandise.
Answeringqueriesfromcustomers.
Giving advice and guidance on product selection to customers. *Balancing cash registers with receipts.
Dealing with customer refunds.
Responsible for dealing with customer complaints.
Working within established guidelines, particularly with brands Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc., Receiving and storing the delivery of large amounts of stock and keeping up to date with special promotions and putting up displays.
AL JABER OPTICAL DUBAI, UAE
SALES CONSULTANT March 2013 - April 2015
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