Customer Service Rep

MAYELA SCHWABE

SUMMARY

Confident, quick-thinker and teamwork

oriented. Strong analytical and

problem-solving skills with excellent

attention to detail.

Received Bachelor in Business

Administration and two continuing

education programs from Harvard

University and Georgia Tech. Offering

more than 16 years of experience in

finance and accounting. Became a

dedicated Stay-At-Home Mom for 13

years.

I lived in Colombia South America

and worked as a substitute teacher

at Colegio Bolívar( American School) in

Cali Colombia for grades K-12 and

served as an active translator for other

teachers. Also did some volunteer work

at Fundamor. foundation that provides

support to HIV and mistreated

children.

CONTACT

CELL: 470-***-****

ADDRESS:

16025 Gardner Drive

Alpharetta, GA 30009

EMAIL: ***********@*****.***

PROFESSIONAL EXPERIENCE

Moved to Atlanta Georgia at the end of year 2019 and started as a Customer service rep. While doing my job search. BEACON HILL Atlanta, Ga

December 2021- Present

Office Support roles

Aetna-Nationsbenefits. Member experience advisor ( Bilingual) /April 2024-Present

● Make outbound calls

● Answer inbound order calls from existing clients and their customers

● Follow the script to verify specific order-related information to ensure delivery success

● Answer any product-related questions to ensure

order and delivery accuracy

● Answer inquiries related to deliveries and

products after the customer receives an order

● Process eligibility verification and replacement requests to the leadership team

● Escalate any complaints or special requests to

the leadership team

● Keep on track to hit daily call goals

HEMOPHILIA OF GEORGIA /Oct. 10-2023-Feb/2024

Clinical Data Support Specialist ( Bilingual· Monthly Reports – All HTC’S,Demographic Updates – Including Tier Changes,Nursing Orders/Treatment Plans, EAP cards, Other Tasks/Projects as Assigned BATH AND BODY WORKS Sales associate front of shop Part time only weekends

North Point Mall Nov 2021 - Present

- Responsible for assisting customers throughout the buying process. Greeting customers when they

enter the store, helping customers find specific

CONTRACT POSITIONS

While living in Mexico, I worked as a

Human Resources Assistant, Financial

Analyst, and Bookkeeper all under

contract. Employers included Hewlett

Packard, American Express. Fidelity

Investments, and others.

HOBBIES

I devoted time to my community by

volunteering at schools and churches in

support of their work for foundations

that addressed issues of individuals

and communities in need.

I also devoted time to personal

endeavors, continuing projects with oil

painting and held several exhibitions

during my time in Colombia, South

America.

products or showing them how to use them and

ringing up customer purchases on the POS register. UPS - COYOTE LOGISTICS Billing Specialist

Atlanta, Ga; February 2022 - Sept. 2023

- Responsible for the maintenance of

existing customers' billing information. Set up

customers to receive invoices and monthly

statements. Vouchered the carriers. Respond

to emails from internal representatives and

external customers. Run weekly workload

reports, daily Autovoucher report and resolved

past 90 day accounts. Assisted to resolve the

Customer Request accounts.

MORGAN STANLEY Customer service Rep.

Atlanta, Ga; August 2021-November 2021

. Provide world-class customer service to clients in all interactions. Support the trading and non-trading needs. Un-lock participants accounts, activate accounts, reset passwords and 2 factor authenticators.

Effectively navigate firm systems for all client request. Apply firm verification policies and procedures in every interaction to avoid identity theft and fraudulent activity. Assist with ad-hoc duties as assigned

IRS (MAXIMUS FEDERAL) Customer Service Rep. ( Bilingual) Atlanta, Ga; 2020-August 2021

■ Support the IRS call center, provide responses to telephone inquiries regarding accounts, tax-filing and stimulus checks questions. Ensure we care for each caller with the highest levels of knowledge and professionalism.

Turner Int’l Latin America (TILA) Staff Accountant Atlanta, GA; 2000-2003

Prepared a month-end closing process for billing and revenue, including all TILA-owned TV networks distributed throughout Latin America and the Caribbean.

Performed debit and credit memo adjustments, accruals, journal entries, and analysis of over 126,000 accounts to reconcile revenue

Calculated the top 10 revenue reports and commission payments

Oxford Industries, Inc. Staff Accountant

Atlanta, GA; 1998-2000

Directed domestic and overseas manufacturing plants, distribution centers and merchandising companies

Maintained the general ledger, journal entries and fixed assets

Responsible for monthly and yearly closing as well as semi-annual inventory calculations

Assisted divisional management in yearly budget

Prepared duty reconciliations for US Customs

Coordinated meeting schedules and explanations of account balances with internal and external auditors

Approved reimbursement requests, invoices and wire transfers

Supervised and trained divisional personnel and new recruits SKILLS

Fluent in Spanish and English, French B level

Proficient in Excel (V-lookups, Pivot Tables), MS Word, PowerPoint, QuickBooks, Adobe, Snipping tool

Skilled in the following software:

o SharePoint, CMS, CITRUS, PING-ONE, Nice n contact, Teleopti, Shareworks, one note, Confluence, 3DR,

JIRA, AWS, Genesys, Deltek, Workday. Bravo,

PeopleSoft, IDIOM. SAP Decision Service Management and ERP (Enterprise Resource Planning)

EDUCATION

Monterrey Institute of Technology Monterrey, Mexico Bachelor of Business Administration

Grade Scholastic Scholarship to cover tuition,

GPA: 3.4/4.0

selected achievements

Harvard University; Boston MA

Achieved an accredited course, “Strategies for Managing a Business”

Georgia Institute of Technology; Atlanta GA

Studied in mid-management program

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