Customer Service Operation Manager
Resume:
PERSONAL SUMMARY
An ambitious and self-motivated individual who has the necessary skills and personal attributes required for a successful career. Boasting an established ability to deliver growth, maximize sales and achieve set targets. Having a background in multi-sites management and a knack of bringing out the best in others. Prepared and available to take on a challenging role in any fast paced highly competitive market place. Key Skills:
Communication Skills –Leadership – Organizational Abilities – Time Management – Budget Development – People Management – Teamwork – Track and Measure Team Performance – Motivational – Flexibility – Technical Proficiency – Product Development – Decision Making – Problem Solving.
PROFESSIONAL EXPERIENCE
• Operation Manager
Zain Dahy for Social Media Applications & Management Co Dubai – (October 2023 to Present)
•Operation Manager
Icons Coffee Couture
Dubai – Abu Dhabi – Al Ain – Sharjah – Ras Al Khaima (March 2023 to August 2023)
•Operation Manager (Multi Brands)
Senor Gonzales
Dubai - UAE (Oct 2022 to March 2023)
Involved in acquisition of new locations.
Visiting and developing existing business.
Plan the new catering/business strategies and monitor orders/events.
Comprehending, interpreting and analyzing sales figures.
Involved in the setting of sales and financial targets.
Inspiring and motivating staff to increase sales.
Coaching, challenging and supporting employees.
Remon Lotfy Wasef
Email: **************@*****.***
Mobile: 009***********
Oversee each location and monitor and report on performance.
Arranging and chairing team meetings to discuss strategies.
Implement a retail plan for business in line with company strategy.
Mediating and resolving disputes between customers or suppliers and the company.
Driving KPI’s and sales in order to achieve budget.
Improving customer service standards across the area.
•Operation Manager
1980 HCRM (Hospitality Catering and Restaurant Management) Dubai – Abu Dhabi – Al Ain – Ajman (February 2022 to August 2022)
Involved in acquisition of new branches.
Visiting and developing existing stores.
Plan the new catering strategies and monitor orders/events.
Comprehending, interpreting and analyzing sales figures.
Involved in the setting of sales and financial targets.
Inspiring and motivating staff to increase sales.
Coaching, challenging and supporting employees.
Oversee each store location and monitor and report on performance.
Arranging and chairing team meetings to discuss strategy.
Implement a retail plan for my area in line with company strategy.
Mediating and resolving disputes between customers or suppliers and the company.
Driving KPI’s and sales in order to achieve budget.
Improving customer service standards across the area.
•Area Manager (American Cafe)
Bottega Café
Ras Al Khaima – UAE (July 2019 to January 2022)
Visiting and developing existing stores.
Monitor the catering orders/events and plan for new strategies.
Comprehending, interpreting and analyzing sales figures.
Coaching, challenging and supporting employees.
Oversee each store location and monitor and report on performance.
Driving KPI’s and sales in order to achieve budget.
Improving customer service standards across the area.
•Restaurant and Cafe Manager/Business partner (Casual Dining) Muscat - Oman (August 2017 to June 2019)
Driving KPI’s and sales in order to achieve budget.
Improving customer service standards.
•Restaurant Operation Manager (Sushi - Multi Cuisines - Fine Dining) Bin Hendi Group - Japengo Café & Restaurant
Muscat - Oman (Oct 2015 to August 2017)
Comprehending, interpreting and analyzing sales figures.
Monitor the catering orders/events and plan for new strategies.
Coaching, challenging and supporting employees.
Driving KPI’s and sales in order to achieve budget.
Improving customer service standards.
•Outlet Store Manager (American Cafe)
Azadea Group - Argo Tea Café
Dubai - UAE (Oct 2013 to September 2015)
Driving KPI’s and sales in order to achieve budget.
Improving customer service standards.
•Restaurant Manager (British Cuisine – Fine Dinning) Paris Group – Rich Restaurant/Cafe
Dubai - UAE (May 2013 to October 2013)
Driving KPI’s and sales in order to achieve budget.
Improving customer service standards.
•Store Manager / With Area Manager Skills (American Cafe) M. H. Al Shaya - Starbucks
Dubai - UAE (May 2011 to April 2013)
- I have been invited to join the “Al Shaya Champion Club” 11th March 2013 based on the outstanding achievement in Sales & Service Score in 2012.
- The Management extended a number of Privileges. These include invitations to forums and training sessions in my local market. Additionally, the Management identified me as a center of excellence to provide support to other underperforming stores within my division.
- I received “Bravo Award” recognizing the Initiative, Resourcefulness and Action in Service, Sales and Savings - 31st Of May 2012.
-I received “Mug Award” Moves of Uncommon Greatness Award based on my successful leadership to my team & my store in business. 29th March 2012.
• Restaurant Manager (Casual Dining)
Abu Shakra Restaurant
Muscat - Oman (Dec 2008 to November 2010)
Driving KPI’s and sales in order to achieve budget.
Improving customer service standards.
Monitor the catering orders/events and plan for new strategies.
•Area Manager (Sushi - Fine Dining)
Sushi House Restaurants
Cairo - Egypt (April 2005 to April 2008)
Driving KPI’s and sales in order to achieve budget.
Improving customer service standards.
Monitor the catering orders/events and plan for new strategies.
Visiting and developing existing stores.
Comprehending, interpreting and analyzing sales figures.
Coaching, challenging and supporting employees.
Oversee each store location and monitor and report on performance. McDonald's Muscat - Oman (American - Fast Food)
•Crew Chief (November 2002 to February 2005)
- Got promoted to Crew Trainer in 1st of March 2003.
- Got promoted from Crew Trainer to Crew Chief on 1st of February 2004.
- Trained in food safety on 13th of February 2004. McDonald's Cairo – Egypt
• Crew (October 2000 to November 2002)
- Won the Crew Olympics Competition in 2001.
- The management recommended me to travel to Muscat, Oman. EDUCATION
Advance Diploma, 5 years Hotels & Tourism - Tour Guiding department LANGUAGE & SKILLS
• Arabic: Mother Tongue / English: Very good written & spoken.
• Very good use of MS office applications.
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