Customer Service Representative
Resume:
Roy Nelson
***** ** ***** ****** *** ****, Renton WA. 98055
***.*******@******.***
June 2020 -
Present
June 2015 -
Present
Aug 2011 - June
2015
Aug. 2009 - June
2011
Objective
Dynamic leader and effective communicator with extensive experience in training, Inventory and customer service roles, most recently with Popeyes and Chevron. Excelled in adapting training content for diverse learners and significantly improving employee performance. Demonstrated leadership and adaptability, fostering strong customer relationships and resolving complaints efficiently. Skilled in critical thinking and teamwork, consistently meeting customer service quotas. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Skills
Operating Cenvoe high speed web
Operating Folder machines
High speed twist machine
Operating power tools including, but not limited to power drill, impact gun drills, torque wrenches Effective communication/ Critical thinking/ Ability to work well under pressure/ Ability to work in a team/ Leadership qualities
Experience
Popeyes
Employee Trainer
Trained all new districts, regional, and assistance managers and employees how to batter fry and do an Inventory.
Monitored employee performance before and after training to determine areas of improvement.
Chevron Filling Station
Customer Service Representative
Handled customer complaints and inquiries in a courteous and efficient manner.
Do inventory check
Jack in the box
Customer Service Representative
Inventory when truck come in
Interact with customers to address their concerns, answer their questions and assist them with their needs.
Kentucky Fried Chicken
Manager
Handling customer complaints.
June 1997 -
September 1999
1984-1987
Making schedules and tilts
Inventory
Lucent Technology Omaha
High Speed twist operator
I ran a high speed speed machine that made telephone wire cleaning my area.
Running two machines at a time
Reference
Sunny Gunz - Boeing
Larry Dunson - Boeing
Education
Omaha Burke High School
High School Graduate
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