Customer Service Call Center
Resume:
Tishma Saucier
Lumberton, MS *****
***********@*****.***
Over 20 years of customer service experience in various retail, front office, and call center settings, as well as storm damage crew member experience, and office management work. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Remodel project specialist
Anderson Merchandisers-Hattiesburg, MS
July 2024 to September 2024
Temporary work,
Schematics,
Demolition,
Construction,
Moving Gondolas,
Complete Store remodel
Customer Service Representative
Channel Control Merchants-Hattiesburg, MS
December 2023 to June 2024
Assisted customers in a retail setting with obtaining information on products in the company. Call Center Representative
Maximus-Hattiesburg, MS
October 2021 to December 2023
Customer service for Healthcare insurance, including Medicare and the federal marketplace. Groundman
American Utility Services-New Orleans, LA
August 2020 to October 2021
One of most favorite positions to ever have the privilege of being in. Helping restore service for thousands of people in Louisiana after a hurricane had taken out power and communications ability for everyone in the area. Anything needed to be done in order to help the linemen. Whether flashing traffic in the rain or pulling the cord to wrap up the lines together, to driving the bucket trucks, whatever was needed to get it done. Received some training in bucket with lineman. Office Administrator
Entrekin Metals, LLC-Columbia, MS
February 2019 to August 2020
Handled all office duties, accounts, vendors, clients, customers, and employees time records. Ordered supplies, data entry for each payout, etc.
Inspector
Zodiac Aerospace-Columbia, MS
September 2016 to February 2019
Make IWIs and PVRs based on blueprints for specific products. Train other inspectors. Complete necessary paperwork for each project.
Housekeeper
Independent contract work at USM coed apartments-Hattiesburg, MS January 2014 to September 2016
Cleaned apartments after tenants moved out and before new tenants were scheduled to move in. Housekeeper/Laundry
Dru’s Inn-Hattiesburg, MS
December 2012 to January 2014
Washed all linens for each Room assigned as well as cleaned each room as specified in cleaning checklist provided by management.
Bakery Clerk
Corner market-Oak Grove, MS
December 2009 to December 2012
Made multiple gourmet breads, cakes and other deli/bakery items Full time stay at home mom
Home-Brooklyn, MS
October 2007 to December 2009
Married in November 2006 and then had son October of 2007 and was able to stay home and enjoy being new mom for the first two years after his birth.
Meat Wrapper
Lil butcher shoppe-Hattiesburg, MS
November 2006 to October 2007
Waited on customers and wrapped meat, then moved to seafood and then to only doing the company’s secret recipe stuffed potatoes.
Deli Clerk
Sunflower-Hattiesburg, MS
May 2004 to November 2006
Washed dishes, ran lunch and dinner line, helped cook, made rotisserie chickens, cleaned deli, sliced cheese and meats
Education
College in Business Administration
Pearl River Community College - Poplarville, MS
August 2004 to March 2006
Skills
• Inspection (4 years)
• Aerospace (4 years)
• Quality Inspector (4 years)
• Quality Control (4 years)
• Quality Assurance (4 years)
• Management (1 year)
• Computer skills (10+ years)
• Phone etiquette
• Microsoft Excel (10+ years)
• Research (10+ years)
• Organizational Skills (10+ years)
• Microsoft Word (10+ years)
• Tutoring (10+ years)
• Dimensional inspection (4 years)
• Quality inspection (4 years)
• Math (10+ years)
• Writing Skills (10+ years)
• English (10+ years)
• Supervising Experience (1 year)
• Regulatory requirements (10+ years)
• Flexible (10+ years)
• Customer retention (10+ years)
• Fast-paced (10+ years)
• Medicare (2 years)
• Federal Healthcare Marketplace (2 years)
• Home healthcare insurance (2 years)
• Healthcare sales (2 years)
• Call center (2 years)
• Multi-line phone systems (2 years)
• Sales
• Leadership
• Conflict management
• Supervising experience
• Google Suite
• Windows
• Cash handling
• Typing (10+ years)
• Training & development
• Budgeting
• QuickBooks
• Technical Support
• Quality Inspection
• Manufacturing
• Sales
• Marketing
• Windows
• Microsoft Powerpoint
• Blueprint reading
• Assembly
• Data collection
• iOS
• Supervising experience
• Google Docs
• Training & development
• Merchandising
• Account management
• Precision measuring instruments
• Mobile devices
• Profit & loss
• Cash handling
• Help desk
• Accounts receivable
• Clerical experience
• Tutoring
• Accounts payable
• Payroll
• Office management
• Social media management
• Scripting
• Continuous improvement
• Cash register
• Account reconciliation
• Front desk
• General ledger reconciliation
• Quality assurance
• Balance sheet reconciliation
• HIPAA
• Accounting
• Cash management
• Retail sales
• Schematics
• Content development
• Guest services
• Microsoft Windows Server
• IT
• Photography
• Administrative experience
• Microsoft Office
• Organizational skills
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Writing skills
• Supply chain
• Time management
• Logistics
• Accounts payable
• Account reconciliation
• Communication skills
• Customer service
• Active Directory
• Accounting software
• Remodeling
• Teamwork
Certifications and Licenses
Driver's License
October 2022 to October 2028
Contact this candidate