Senior Executive Customer Service

Kellie Kristiansen

661-***-**** ******.***.****@*****.***

PROFESSIONAL SUMMARY

Accomplished Senior Executive Manager has proven successful in challenging and changing environments. Deliver exceptional results consistently, pursuing opportunities with tenacious dedication to continuous improvement. Keep business moving forward by setting ambitious goals and helping team strategies plans to exceed objectives. Skilled in Executive Administration to high-level Managers, owners, and CEO's.

Dedicated professional with demonstrated strengths in customer service, time management, trend tracking, empathy, mentoring, and talent growth. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.

EXPERIENCE

Senior Executive Manager

ABL Space Systems, 2021 - Current

Directly supported CEO and executive team with Six Sigma training and process implementation

Maintained complex calendar management for the VP of Engineering, CEO, and President

Planned and coordinated to ensure CEO schedules were followed and monitored all leadership emails for prioritization. Communicate directly with and for all departments.

Management of Executive Staff in CA and AK. Managed and mentored their growth and ambitions/talent development. Provided executive Assistance and have managerial experience.

Collaborated closely with all leaders on the development of executive staff assistants.

Arranged logistics for all department's travel engagements, including out-of-town or country conferences, booked travel, hotel accommodations, and monthly expense reporting.

Collaborated with senior staff members and guided the CEO in day-to-day office operations

Use of discretion and confidentiality with sensitive company information

Liaison to Human Resources and all Senior Management.

Meet with Managers and leads for Support and any issues/Concerns; Manage and coordinate all site improvements and take the course of action. Demonstrating leadership and intelligence

Knowledge of project planning skills and Supervised site Coordinators and multiple VPs in another state; Built strong relationships with clients, vendors, and partners to facilitate collaboration.

Managed daily business operations, ensuring efficiency and productivity.

Prepared Leadership and team schedules with a focus on maintaining optimal employee coverage for business needs.

Demonstrate proactive approaches to problem-solving. Strict confidentiality

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Project Executive Manager

Virgin Galactic, 2017 - 2021

Reporting and working for all VP's, CEO and President of Virgin Galactic

Integrate relationships between business units and central corporate functions to ensure success in meeting business and corporate goals and objectives

Directly supported CEO and executive assistant team with training and process implementation

Supervised 4 executive support assistants with coaching and mentoring for future growth and company requirements

Maintained a complex calendar for the VP of Engineering, CEO, and President

Point of contact for Virgin Galactic and property management offices associated with Virgin Galactic leases on campus and help manage the day-to-day needs of those properties and our occupants

I coordinate VG offsite meetings with airport personnel and vendors

Tracking of all building personnel and a liaison for tracking Travel arrangements and Expense Reports

Identify and facilitate the resolution of Program/Engineering issues promptly

Act as a liaison between the Program and Engineering and Human Resources units

Manage and maintain executives' schedules as well as de-conflicting calendars

for 6 executive leaders & departments

Review the status of projects, manage schedules, and prepare status reports

Oversee and track milestones of project tasks while supporting Executive Level Staff with VIPs, Guests

Support to all levels of department management and staff of department processes, procedures, and instructions

Organize meetings and conferences of different types, which may include setting the agenda, including facility site visit approvals, gathering, or developing documentation, and summarizing results, Support training requests, travel & expense reports, purchase requests, and other administrative duties

Creates, gathers, and delivers department communication for both internal and external constituents

Assist with ordering and managing office supplies as well as company apparel

Create purchase requisitions for the different departments, leaders

Respect and maintain confidentiality in discussing organizational matters

Develop and deliver progress reports, proposals, requirements documentation, and presentations

.

SKILLS

Microsoft Office Suite to include Word, Excel, PowerPoint, Outlook, and OneNote.

Strong organizational skills to organize and prioritize multiple project tasks daily.

Exceptional attention to detail to consistently complete tasks without mistakes or violations.

Capable of handling a large workload, effectively coordinating with multiple resources, and multi-task in a fast-paced environment that may often have competing priorities with minimal assistance.

Strong communication skills both verbal and written with the ability to articulate requirements/actions/needs in a professional tone and attitude; exchange information to facilitate positive and efficient work processes and results (including written correspondence).

Strong teaming and collaboration skills that foster office unity and cohesiveness in support of goals, mission, and standards.

Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.

Support and knowledge of Engineering departments and Program/Executive Departments

Proven ability to oversee processes to achieve objectives

Ability to build strong business relationships with other functional areas to best support mutual objectives.

Strong problem-solving skills and ability to analyze workflow/processes to provide excellent service to internal and external customers.

Ability to effectively prioritize and execute tasks.

Excellent organizational skills, and ability to multi-task and interact with staff at varying levels of experience.

Effective skills in conducting research into project-related issues and products.

Ability to learn, understand, and apply new technologies.

Ethics and Compliance

Product Development

Budget Planning

Team Building

Corporate Communications

Workforce Planning

Cross-functional Team Leadership

Performance Management

Operations Management

Change Management

Organizational Development

Policy Development

Process Improvement

Customer Relationship Management

Staff Training

Vendor Management

Employee Engagement

Performance Evaluation

New Business Launch

Goal Setting

Business Development

Key Performance Indicators

Resource Allocation

Data Analysis

Workflow Management

Inventory Management

Personnel Management

Project Management

Administrative Management

Customer Service Management

Data Management

Department Oversight

Schedule Management

Customer Retention

Employee Development

Program Administration

Analytical Thinking

Problem-Solving

Employee Scheduling

Adaptability and Flexibility

Sound Judgment

Excellent Communication

Organizational Structuring

Employee Motivation

Written Communication

Delegating Work

Self Motivation

Policy Development and Enforcement

Active Listening

Inventory Tracking and Management

Employee Relations

Hiring and Onboarding

Multitasking

Time Management

Staff Management

Records Organization and Management

EDUCATION

Project Scheduling Certified

In-Home

IT/Computers-Certification

Santa Barbara Business College

Financial Planning Finance

Cerro Coso College, Edwards, CA

ACCOMPLISHMENTS

Received Virgin Star of the Year in 2019 and a trip to London with Sir Richard Branson

LANGUAGE

English

Native

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