Customer Service Health Insurance
Resume:
Ethel Turner **************@*****.***
39218
Work Experience
Life & Health Insurance Agent
BANKERS LIFE
December 2023- Present Flowood, MS
Set appointments to identify prospective clients, financial resources, and needs analysis
Offered expert life and health insurance policy recommendations to generate sales
Provided continuous excellent customer service to the client base
Processed life and health applications for approval by the underwriters
Consumer Directed Attendant Care
Provider (CDAC) Self-Employed for the State of Iowa, Cedar Rapids, IA
March 2016- August 2022 Cedar Rapids, IA
Built strong relationships with clients to deliver emotional support and companionship
Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers
Transported individuals to events and activities, medical appointments, and shopping trips
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
Distributed medication as prescribed by a physician
Performed accounting duties and oversaw other financial obligations
Provided a safe environment
Prepared monthly and yearly expense reports for the Social Security Administration and Iowa Courts
Clinical Helpdesk Support Analyst
NTT DATA
Jan 2017 to Aug 2018 Bowling Green, KY
Troubleshoot and fixed customer and staff portal login issue
Entered numerical data into databases with speed and accuracy using a 10-key pad
Worked directly with customers both verbally and in writing
Researched and worked closely on issues within a team atmosphere
Responded to incidents regarding the clinical aspects of various clinical applications as follows:
Epic, Cerner, ECW, Peak, Chief, DSOM, and other multiple applications as they surfaced
Educated the End Users on the various applications
Provided excellent customer service Processed large volumes of calls in queue within a Call Center environment
Created and escalated work tickets up to the next level of support
Scanned documents and saved in a database to keep records of essential organizational information
Life Connection Counseling
BHS Provider State of Iowa
March 2016 to November 2016 Cedar Rapids, IA
Implemented curriculum and appropriate interventions
Provided services targeted to helping the client reach goals listed on the client's treatment plan
Performed individual and family counseling to increase the quality of life for all involved
Attended monthly staff meetings
Processed documentation requirements for BHIS and DHS services
Collaborated marketing strategies within the communities and other outside agencies to advocate for new clients
Maintained HIPAA and all other necessary confidentiality standards set by Life Connections and the law
Educated clients on skill building, mental health, anger management, coping skills, healthy relationships, and budgeting
Demonstrated leadership Provided job shadowing and training for new hires
Mobilized crises when families needed assistance
Transported clients to their destinations
Maintained professional ethics and behaviors
Paraprofessional Educator
Cedar Rapids Community School District
Jan 2015 to Oct 2015 Cedar Rapids, IA
Maintained an inclusive learning environment to enable students to gain maximum benefit from lessons
Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery
Oversaw students in the classroom and common areas to monitor, enforce rules, and support the lead teacher
Demonstrated knowledge of evidence-based strategies to foster independence and social-academic engagement
Mentored students by performing one-on-one sessions and group sessions
Assisted Special Needs students during transportation routes to school and home
Lead Youth Counselor
Luke's Hospital/UnityPoint Health, Cedar Rapids, IA
Sep 2005 to April 2014
Arranged and facilitated therapy sessions for individuals, couples, and families
Supervised youth in an engaging environment to promote security and safety for all ages
Wrote reports for family and caregivers, documenting progress, challenges, and therapy milestones
Interacted with troubled youth and offered resources and programs to surmount challenges
Maintained mandatory reported certifications, CPR, Certification and Violence Management training
Education
Springfield College
Masters, Master of Science in Human Services Administration
September 2001-December 2004 - Springfield, MA
3.00 GPA Completed Thesis: “The Need For Adult Day Care”
Upper Iowa University
Bachelors, Bachelor of Science in Business Administration and Management
June 1998- August 1999 - West Allis, WI
3.00 GPA
Licenses and Certifications
Health And Life Insurance Agent
State Of Mississippi
February 2024
Life & Health Insurance Agent
State Food Safety
State Of Mississippi
October 2023
Certificate of Food Handling Training
Skills
• Leadership, CPR, Accounting, PowerPoint, Human Services, Mental Health, Marketing Strategies, and Learning Environment
• Organizational Development, Teaching, Engagement, Excel, Expense Reports, Professional Ethics, and Security Administration
Traits
Communicator
I can demonstrate excellent written and verbal communication with superiors, colleagues, and staff.
Confident
I am self-assured in my skills and talents, and willing to take on challenges and risks.
Ambitious
I am strongly driven to succeed.
Accountable
I have consistently met deadlines with a 95% success rate.
Caring
I have a strong sense of integrity and take pleasure in helping others.
Volunteering
Iowa Legal Aid Society
Advisory Council Member
February 2014- August 2018 Cedar Rapids, IA
We served the community and underprivileged population
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