Digital Marketing Customer Service

JOSHUA IRWIN 828-***-****

**********@*****.***

**** ****** **** **.

Sugar Mountain, NC 28604

**** - *******

Executed Targeted Digital Marketing Campaigns: Leveraged Google Ads, social media advertising, and email marketing to increase community engagement and drive traffic to the organization's digital presence.

Website Design and Management: Designed and managed the organization's website using focusing on clean UI/UX to enhance user experience and improve performance. Maintain and Scale IT infrastructure

Budget Management: Effectively managed and optimized the marketing budget, ensuring all expenditures were aligned with organizational goals while maximizing ROI across digital and traditional marketing channels.

Deployed and Maintained Network Infrastructure: Implemented a wide range of systems and network devices, ensuring seamless integration and optimal performance across the organization.

Active Directory and Virtualization Management: Provided expert support for Active Directory, VMware, Site-to-Site VPNs, and remote network configurations, enhancing security and connectivity.

End-User and Client Support: Delivered exceptional customer service by resolving technical issues for end-users and clients, contributing to high satisfaction rates. Efficient Ticket Management: Managed and prioritized IT support tickets, consistently resolving issues in a timely and effective manner, reducing downtime and improving workflow efficiency

I’m a dedicated and technically proficient professional with a strong background in technology, networking, and systems administration, as well as several years of experience in customer service and digital marketing. I am passionate about leveraging my skills to solve complex problems and deliver efficient, reliable solutions. Over the years, I’ve gained hands-on experience managing and optimizing networks, troubleshooting system issues, and ensuring seamless IT operations. I take pride in my ability to balance technical expertise with excellent customer service, always striving to improve and grow in every role I take on. I’m now looking for a position where I can apply my skills more frequently, take on new challenges, and continue to develop professionally as a technician. E D U C A T I O N

P R O F I L E

E X P E R I E N C E

NETWORK ADMINISTRATOR

MooreCo Inc - Temple, Texas

COMPTIA - PROJECT

MANAGER + CIW - WEB

DESIGN SPECIALIST

DESKTOP CONFIGURATION SPECIALIST

Baylor University - Waco, TX

Marketing & IT Administrator

Linville Land Harbor - Linville, NC

C A M P A I G N S / P R O J E C T S

Over the past 6 years, consistently

surpassed home sales records,

achieving an average of 100+ sales

annually compared to the budgeted

target of 30. Successfully increased

public engagement at the golf course,

resulting in heightened public play

metrics. I have effectively scaled and

maintained corporate networks and

systems. I continue to grow my skills

through training and education while

maintaining my daily responsibilites.

Western Governors University

Software Engineering (Java)

Bachelors of Science

Expected December 2024

AWS Cloud Foundations

ITIL V4 Foundations

CompTIA Project+

CIW Design Specialist

Texas State Technical College

Network Administration

Associate of Applied Science

2012 – 2014

S k i l l s

U I / U X

D i g i t a l A d s

T C P / I P S w i t c h / R o u t i n g

E m a i l M a r k e t i n g

G M B O p t i m i z a t i o n

W e b s i t e D e v e l o p m e n t

A W S C l o u d, O 3 6 5 / A z u r e

S Q L, P y t h o n, J a v a

F u n d e m e n t a l s

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