Technical Support Call Center
Resume:
DAWN M. MAURER
Eden, NC *****
E-Mail: ************@*****.***
Cell: 336-***-****
OBJECTIVE:
Meaningful Long-Term Employment.
COMPETENCIES AND SKILLS:
Making mathematical computations
Customer oriented
Supervising and leading
Organizing time/data/things effectively
Working under deadlines
On time performer
Quick learner
Working on and completing projects
Dependable / Reliable / Self-starter
Type 80 WPM
EMPLOYMENT HISTORY
Alvarez Roofing, Inc. Office Manager 06/2016 - Present
Managed all employees, A/R, A/P, made schedules, directed all calls to appropriate person.
TelVista, Danville,VA / Call Center Agent,
Answered inbound multiple chats to assist customers with their Verizon phone bill and technical support on Verizon phones. April 2015-April 2016
TeleTech, Work @ Home for turbo Tax Technical Support (Temp)
Answered inbound phone calls in a timely manner to assist callers with technical support on tax filings and CD software. This was Temporary for the tax season
Faneuil, Inc, Martinsville, VA / Call Center Agent, 10/13-03/14 (Temp)
Answered inbound phone calls in a timely manner to assist callers with technical support on applications for Washington Health Plan Finder. This job was temporary for the open enrollment of Sept 1, 2013 – March 31, 201, 2013 – March 31, 2014
Administrative Assistant, D & T Maintenance, 9/09 -07/13
Verified details of business transactions recorded on sales slips, invoices, receipts, check stubs and computer printouts. Transferred data to general ledger, using calculator and computer. Compiled reports to show statistics, such as cash receipts and expenditures. Accounts receivable/payable other items pertinent to operation of business. Answered phones and directed customers to necessary representative.
Secretary/Administrative Assistant, Quality Roofers, Inc, Jacksonville, NC 4/08 –12/08
Verified details of business transactions recorded on sales slips, invoices, receipts, check stubs and computer printouts. Transferred data to general ledger, using calculator and computer. Compiled reports to show statistics, such as cash receipts and expenditures. Accounts receivable/payable other items pertinent to operation of business. Answered phones and directed customers to necessary representative.
Secretary, TLC Construction, Youngsville, NY 7/99 - 3/03
Scheduled appointments and gave information to callers. Took dictation. Filed documents including filing insurance papers for employees and company and paperwork. Did general ledger work.
Bookkeeper, White Sulphur Service, White Sulphur, NY 12/95 - 11/96
Verified details of business transactions recorded on sales slips, invoices, receipts, check stubs and computer printouts. Transferred data to general ledger, using calculator and computer. Compiled reports to show statistics, such as cash receipts and expenditures. Accounts receivable/payable, profit/loss and other items pertinent to operation of business. Delivered and picked up parts throughout the Tri-State area. Answered phones and directed customers to necessary representative.
Cashier/Front End. Great American, Liberty, NY 2/93 - 11/95
Collected cash, check, and charge payments from customers and made change for cash transactions. Took inventory of products in the entire store. Placed orders when needed. Supervised up to 17 employees. Proof-counted other cashiers registers. Accounts receivable. Customer service and helping customers with problems.
Cashier, Shoprite, Liberty, NY 3/91-11/95
Collected cash, check, and charge payments from customers and made change for cash transactions.
Switchboard/Dispatcher, Liberty, NY 12/90 – 10/95
Answered multiple lines for answering service. Dispatched emergencies to the proper authorities in a timely manner.
EDUCATION AND TRAINING
Currently pursuing a Bachelor of Arts Degree in Psychology at Ashford
University, Online Courses, Iowa
Completed 2 semesters in Computer Information Systems at Empire State College,
Saratoga Springs, NY
REFERENCES
Upon Request
Pat Kessenich – International Sales Manager of Fragrant Passage – Job reference –
Johnnie and Linda Pulliam – Personal 336-***-****
Contact this candidate