Customer Service Resident Assistant
Resume:
Shana Brown
Supervisor- Fire Life Safety Director – security Officer – Resident Assistant
Contact
Sbrown309@yahoo.c
om
Objective
Objective: To Utilize my background and experience in Social Services, customer service, and in the security industry to Contribute to a servicing company.
Resident Assistant
Tempositions Inc - NewYork, NY
March 2023 to November 2024
Employment job specifics included nightly roster bed assignments, resident sign in and out log procedures, conducting bed counts, kitchen assignments,, hourly facility patrols. Assisting the the security staff to secure access control, Incident and report writing.
Fire Life Safety Director
Westhab, Inc – New York, NY
December 2019 to April 2023
My job specifics included, conducting fire drills, nightly roster bed assignments, residents sign in and out log procedures, conducting bed counts, kitchen assignments, training of fire brigades, hourly facility patrols. Assisting the the security staff to secure access control, utilize safety equipment such as metal detectors, Wands, and bag scanners to maintain building safety. Incident and report writing.
Education
High School Diploma - 2005
Long Island City high school -
Queens, New York.
2005 - 2007
Hosts Community College.
Security shift supervisor
CORE Services Group, Inc. - New York, NY
November 2017 to December 2022
My job duties as a security shift supervisor in a high Volume men’s shelter, included but not limited to; securing access control points. utilizing safety equipment such as metal detectors, Wands, and X-ray bag scanners to
maintain facility safety. Leading a staff of 10-15 employees per shift, utilizing DHS Cares systems, over looking nightingale roster assignments, and client curfew
procedures.
In addition my duties also included hourly patrols, assigning shifts and meal breaks, shift coverages, and incident report writing.
Ramp Security Guard – Runway Protection
Summit Security LGA - New York, NY
September 2016 to November 2018
My job duties included, but not limited to securing high risk exits, patrolling runway ramp exits, disabling sounding alarms, badge checks, bag screenings, and report writing. Airport Customer Service- operation Supervisor
Gateway Services Inc. - New York, NY
February 2008 to January 2016
My duties included but not limited to monitoring several terminals and over 20 staff members per shift, Monitor safety exits, ramp ways, assist passengers with luggage and flight kiosks.
Daily responsibilities also included Shift coverage, callouts, assigning breaks, and coverage of terminal posts.
Leadership
Management & leadership skills: LGA Airport
Quarterly Award for supervisor of the month
Recruitment and staff Training
Credentials:
F-80, FLSD, certified, f-01 & F-02, CPR certified, food handlers, Mental health first responder, CPI,, and Narcan certified References
[Available upon request.]
Contact this candidate