Customer Service Administrative Assistant

DANA MITCHELL

***************@*****.*** 714-***-****

EDUCATION:

Administrative Assistant Certificate Program, Los Angeles Harbor College, 2016

High School Graduate, Class of 2000

EXPERIENCE:

11/2024 - Current - See’s Candy

Seasonal Customer Service Representative

Handle all internal and external customer service calls including order entry, processing adjustments, literature requests, tracking orders, creating new accounts, and completing required paperwork.

Create Sales Orders in Salesforce and Sees Candy software programs

12/2023 - 5/2024 - Helpmates Staffing

Customer Service Representative Work from home

Troubleshoot over the phone issue with Massage Chair and provide parts needed

Create service, issue tickets in Zendesk

Create Sales Orders, RMA in NetSuite

08/2019 - 10/2022 Henkel

Order Processing Work from home

Process orders in SAP

Generate accurate quotes in SAP

Set up/ update customer accounts in IBM Lotus Notes

Work with cross-functional teams on expedited deliveries (planners/ Supply Chain)

Provide order status to customer/ follow up in a timely manner

Data entry with attention to detail

06/2015 - 03/2019 First Call Staffing

Account Coordinator

Manage sales orders from creation to completion in Navision and Power Ax

Generate new Sim card artwork

Create new customer and item set up

Track delivery shipments and update order status reports

Monitor order production, ensuring on time delivery

Data entry with attention to detail. Provide accounting weekly status of invoices to bill

Decrypt/Encrypt input and output files to be sent to SFTP system

Liaison between customer and factory

05/2013 - 04/2015 Fulham

Administrative Assistant Account Coordinator

Receive purchase orders

Production ETA to Customer Service and Sales

Data entry entering factory confirmed shipping dates into excel transit report

Enter daily invoicing Macola System data

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