IT Support Technician

CHINEDU OSEMEKE

Home: *** ******* ******, *********, ** 07631 Phone: +1-201-***-****

Email: **************@*****.***

PROFESSIONAL SUMMARY

An analytical, problem-solving, dedicated, and team-oriented individual with 7+ years’ experience in providing comprehensive onsite/remote technical support to end users and resolving complex technical issues. I possess a solid background in networking, hardware, application and system troubleshooting, UNIX/Linux administration, email server administration, MS SQL, and MySQL. Equipping end users with the training and knowledge to utilize technological programs and tools to their maximum potential, achieved extensive knowledge in the technical management of IT Infrastructure, ChromeOS, active directory, VPN, macOS, helpdesk application, Microsoft 365, Apple iOS, Android mobile devices, and Windows Server 2019/2022.

At Nisa-Garki Hospital Abuja, designed and implemented database solutions, managing large-scale, complex databases that handle over 700 requests per second, skilled in SQL and database management systems with a strong understanding of business problems to develop systems that improve functionality. Talented at working effectively in collaborative and self- motivated environments with strong communication skills and a detail-oriented mindset. TECHNICAL SKILLS

Windows Server 2019/2022 SQL

System and Network Management Apple iOS and Android devices macOS, UNIX/Linux and Windows Helpdesk, Inventory and Documentation Database design and development Google Workspace and Microsoft 365 Remote Desktop Support IT Equipment Maintenance

WORK HISTORY

Database/IT Support Specialist, March, 2017 – September, 2024 Nisa-Garki Hospital Abuja -Abuja, Nigeria

• Maintained servers and systems to keep networks fully operational during peak periods.

• Monitored and provided enterprise-level support on database-related issues in the EHR system (Helium Health) with 600+ end users.

• Performed routine maintenance of technology equipment.

• Provided recommendations on value-added technology improvements and enhancements.

• Troubleshoot and resolved IT operations and infrastructure including operating systems, security tools, applications, servers, email systems, laptops, printers, phones, security updates, LANs, WANs, desktop computers, software, and hardware.

• Configured hardware, devices, and software to set up workstations for 500+ employees.

• Performed IT tasks such as issue logging and tracking on the helpdesk application, inventory management, and departmental planning.

• Liaised with technical partners and vendors in carrying out updates and other support issues.

• Developed and implemented optimized database structures for web applications, resulting in a 40% reduction in query response time and a 50% increase in overall system performance.

• Developed, designed, and monitored hospital databases.

• Implemented and managed database backup operations.

• Maintained database security by managing user accounts, access, and permissions on the Unix/Linux operating system.

• Promoted efficiency among 15+ departments with prompt resolution of system issues.

• Wrote SQL queries that fetch records from the Enterprise application database to generate special reports or resolve system/human errors.

• Replicated data and attached documents for disaster recovery.

• Quick resolution of database-related issues.

• Administered enterprise application rights and privileges to 600+ employees.

• Responded to tier 1, tier 2, and tier 3 support requests from 600+ end-users and patiently walked individuals through basic problem-solving process.

• Provided onsite and remote desktop support to end users, and ensured timely resolution of service desk requests.

• Documented system information, and technical issues alongside solutions, to refer back to in future instances.

• Remote monitoring and maintenance of File Server Replication on Windows Server 2019.

• Contributed to the review of ICT policies and budget proposals. IT Technician, February, 2015 – March, 2017

Apt Pension Funds Managers Limited -Abuja, Nigeria

• Administered enterprise application rights and privileges to 50+ employees.

• Tested new software and hardware before deployment.

• Researched and identified solutions to technical problems.

• Diagnosed, troubleshooted, and resolved hardware, software, and network issues.

• Collaborated with vendors to locate replacement components and resolve advanced problems.

• Installed hardware, devices, and software to set up workstations for 50+ employees.

• Assisted in implementing and developing training programs.

• Provided Tier 1 IT support to 50+ non-technical end users through deskside support services.

• Monitored system performance to identify potential issues.

• Managed backup and recovery of data assets to safeguard system availability.

• Responded to network faults by rapidly restoring connectivity and preventing unnecessary downtimes.

• Recorded accurate inventory of all IT equipment. SOFT SKILLS

Communication Attention to detail Problem Solving Research Teamwork Focus Time management Critical thinking Adaptability EDUCATION

Bachelor of Science: Computer Science, January, 2013 University of Port Harcourt - Rivers State, Nigeria ACHIEVEMENTS

• Designed and developed a database with MySQL, for an appointment scheduling web application (EaseFlow), for booking doctor appointments, radiology services, and surgical procedures in a healthcare facility of 250,000+ registered patients.

• Designed a database for an on-premises help desk solution.

• Set up and Configured MySQL replication on Ubuntu 16.04 LTS Server as part of a Business Continuity Plan (BCP) for a healthcare facility of over 600 employees in 2022.

• Installed, configured, and managed a self-hosted internal mail server for over 700+ employees in a healthcare facility.

REFERENCES

Available upon request

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