Customer Service Sales Representative

Amber Brunkow

512-***-**** ***********@*****.*** San Marcos, Tx 78666

SUMMARY

Hardworking employee with years of sales experience, customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. EXPERIENCE

Yoga Instructor, The Blank Space Studio, October 2024- Present Current owner and operator of The Blank Space studio in Kyle, Tx Inside Sales Representative, Astound Broadband/Grande Communications, May 2012-July 2024 San Marcos, TX

Use open ended questioning skills to effectively assess the customers’ needs, using feature and benefit selling based on value.

Exceeded department standards for call quality, average handle time, sales goals, and other statistics determined by department.

Developed and implemented strategies to increase sales volume.

Provided customers with product information, pricing and availability.

Conducted outbound calls to existing clients to upsell products or services. Generated leads through cold calling potential clients.

Researched customer needs and preferences to identify opportunities for new business. Solicited feedback from customers on product features and service levels. Maintained detailed records of customer interactions, orders and account status updates. Cross-sold additional products or services based on customer needs.

Followed up on pending orders and inquiries in a timely manner. Assistant General Manager, Sirloin Stockade, August 2009-May 2012 Lockhart, TX

Managed both front of the house as well as kitchen staff while assisting in service, cashier, and cooking on the line and the bakery

Daily duties were money handling, scheduling, ordering and receiving orders Connected with customers and coached a great crew of twenty-five on a daily basis. BBA

Accounting and Business Management, Texas State University, San Marcos TX YTT- Yoga Alliance 200 Hr

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