Customer Service Representative
Resume:
CATHY CALDWELL
******************@*****.***
WORK EXPERIENCE
Leona's Angels
Private caregiver, doing all duties of caring for an elderly client.
Bathing, cooking, cleaning and companship.
07-2023 to Currently
Willow Bend Assisted Living and Memory Care
Receptionist
Currently employed at this time.
Federal emergency Agency, Denton TX
Customer Service Representative
40 hours weekly
Yes, contact Sep 01, 2021- Nov 30, 2022
•Provide disaster assistance by telephone after a Presidential-declared disaster to disaster survivors Complete the initial disaster assistance registration procedure
•Communicate various types of information regarding available programs available to individual requesting disaster assistance
•Recommend, refer and transfer applicants to local and state agencies
•Communicate with a diverse group of people internally and externally
•Process and update claims request
•Provide status updates for preliminary casework and/or determinations
•Performing a variety of emergency management functions which are not limited to disaster survivor assistance
•Review daily operation procedures and updates
•Participate in group training discussions
•Responsible for personal training and development
•Provide administrative, financial and logistical support
•Work in a virtual environment
Bridgeport Correctional Center, Bridgeport TX
Administrative Assistance for the Law library
40 hours weekly, Sept 06, 2017 – Jul 30, 2020
•Coordinate attorney meetings
•Supervise the legal and traditional library for the inmates
•Preform all administrative operations for dual libraries
Federal Emergency Management Agency, Denton TX
Human Service Specialist
40 hours weekly, Aug 18, 1992- Apr12, 2017
•Process initial applications from survivors
•Assist with disaster relief program
•Audit files
•Trouble-shoot discrepancies issues
•Communicate necessary information between agency and the survivor
Kenneth Copeland Ministries, Newark TX
Proofreader
40 hours weekly, Jan 01, 2003 – Dec 15, 2006
•Proofread materials for all levels of communication
•Make grammar and spelling corrections
EDUCATION
Chester W. Nimitz High School Irving, Texas
Abilene School of Business
Continue Education Courses thru FEMA to enhance my ability to serve survivors such as
Customer Service Course, Disaster Assistance Recovery, English Courses and many others.
SUMMARY OF QUALIFICATIONS AND SKILLS
Outstanding communication skills and ability to work within diverse groups
Ability to meet timelines with high sense of urgency
Fast learner when challenged with new task or information.
Competent computer skills and can efficiently using Microsoft Office, Windows, various computer programs
A confident public speaker, able to establish rapport with diverse audiences
Impart information with clarity and enthusiasm
For two years I worked in a Chiropractor’s office assisting the office manager.
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