Retail Manager, customer service, bank teller, collections

JOSE SOTO

**** ***** **. #* / ** Paso, TX *****

575-***-**** - ***********@*****.***

Actively seeking Customer Service & professional position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Skilled at working quickly, correctly, and efficiently to completion.

Experience

4/2021-11/2024 DK/ Speedway El Paso, TX

Retail Store and Customer Service Manager

Performed all convenience store cashiering processes on all gas pump sales and all store products.

Provided exceptional customer service to all clients and assisted with all their needs and concerns.

Worked closely with all store personnel providing excellent people skills and being a great team member.

Performed weekly processing of incoming and outgoing merchandise according with the vendors.

Stocked, faced & fronted, FIFO- first in first out rotating of merchandise, including of stocking and replenishing of all store coolers, including all alcohol beverages.

Cleaned inside bathrooms on a regular basis to have clean and well stocked of toilet paper, napkins, and soap.

Balanced registers, cash vault, petty cash, and all lottery tickets paid out according to system print out report.

1/2020-8/2020 Lowes Home Improvement -Seasonal El Paso, TX

Retail Store Cashier

Greet customers upon entering store and also when they would arrive at counter acknowledging their needs.

Serve customers in the role of a sales associate to help them locate and choose products of their choice.

Handled all returns items by scanning barcode on merchandise and comparing with purchase receipt.

Take cash, credit and debit cards, gift cards, store credit cards and business account credit cards to process payments according to company policies.

Operate POS system to manage cash and credit transactions and ensure that any operating problems are handled or communicated to the supervisor.

Arrange for customers’ purchases to be delivered to their vehicles and/or make arrangements for deliveries to specified offices and/or home addresses accordingly.

11/2016-12/2019 7 Eleven Stores El Paso, TX

Retail Store and Customer Service Manager

Performed and completed all store daily paperwork associated with all in and out cash transactions, lottery ticket sales, gas pump balancing, clerk overages & outages, drop reviews, and daily balanced bank deposit.

Ordered all vendor, and store merchandise to always have store replenished with products for our customers.

Performed secret cash audits on store personnel on a weekly, bi-weekly or monthly basis.

Great store appearance by always fronting & facing all store merchandise, cleaning bathrooms, snack area, all store aisles and behind all movable shelves.

Always ordered the gasoline for the pumps on a timely manner to have them well replenished and always have gasoline for our customers.

Took all payments such as checks, credit card payments, promise to pay notes, over- night UPS payments, & website customer accessibility payment instructions and over the phone payments.

Updated all customer accounts on a regular basis to bring balances on accounts as low as possible.

Performed all monetary processed thru the teller line for all customers needing assistance.

Balanced all assigned accounts making sure accounts were credited properly.

1/2012-10/2016 Family Dollar Chaparral, NM

Retail Store and Customer Service Manager

Provided exceptional customer service to all clients and assisted them with all their needs and concerns.

Set up weekly meeting for store personnel to discuss issues pertaining to store including working as a team.

Always performed regular checkups on all merchandise marked with expiration dates making sure items were not expired and always have fresh and up to date products for our customers.

Cleaned outside parking lots with special chemicals for oils, gasoline and other spoilages harder to remove.

Removed all inside and outside trash bags, including bathrooms at least twice a day depending on customer turn out.

Receiving, stocking, fronting, pricing and ordering of all merchandise needed according to PLU print out or just walking the isles for proper ordering keeping merchandise under stocked to prevent excessive over-stock.

Ordered all tobacco products on a weekly basis accordingly making sure not to overstock cigarette cabinets.

1/2002-12/2011 Bancforce San Diego, CA

Bank & Customer Service Operations Officer

Superior customer service including cross-selling of all bank offers available such as safe deposit boxes, CD’s (certificate of deposit), business/ personal accounts, IRA’s, money orders, etc.

Balanced cash drawers on a daily basis and worked on teller outages/shortages.

Opened and closed personal and business accounts.

Performed special assignments given to me by branch bank manager.

Worked extensively on cash vault on incoming and outgoing Federal Reserve shipments accurately meeting all bank guidelines and procedures. Performed all bank certifications including quarterly, semi-quarterly and yearly accordingly. Worked on a daily basis on NSF report (non-sufficient funds) demanding payments on business and personal accounts to pay items and asking for needed money before closing hour of report.

Results-oriented individual with focus on client needs assessment and fulfillment. Worked on daily workload to send out all checks to processing department accordingly

Over twenty years of comprehensive knowledge and experience within the financial industry.

Balanced the main bank center cash vault in the millions, including all drive-up, lobby & cash vault teller cash turn-ins.

6/1998-12/2001 HD Supply San Diego, CA

Business Collections Officer

Knowledgeable of billing procedures and collection techniques (e.g. skip tracing)

Working knowledge of MS Office and databases.

Familiar and extremely knowledgeable with laws related to debt collection (FDCPA)

Excellent communication skills (written and oral) including bilingual Spanish

Kept track of all assigned customer accounts especially outstanding balances.

Always planned course of action needed to perform on recovering outstanding debt accounts.

Took all types of payments such as credit & debit cards, cash transfers, overnight business checks or money order payments, over the phone making sure to leave accounts on a positive standing.

Alerted accounting call center supervisors and/or office managers regarding on debtors unwilling or unable to make payments when necessary

Negotiated payoff deadlines and/or make payment promise plans.

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