Data Entry Customer Service
Resume:
WILLIAM J MOLNAR
Pittsburgh, PA 15211
QUALIFICATIONS
Decades long experiences as a QC Clerk in numerous financial institutions
10+ years customer service, clerical/administrative support experience in numerous clerical settings
Experience with HR initiatives including recruitment, screening and orientation of new Hires
Possess a strong sense of commitment to the company with a high aptitude for learning new job
Functions.
Works well independently as well as collaboratively in a team environment.
Exceptional organizational and time management skills to prioritize, forecast plans and work
Efficiently.
Able to communicate effectively with all organizational levels, build relationships of trust
Dedicated and enthusiastic team player able to motivate co-workers
Microsoft Office 2000/up, Oracle, Excel and Access SAP-utility database system, data entry
PROFESSIONAL EXPERIENCE
Allegheny Dept of Human Services
Warner Center—Liberty Office
02/2019 – Current
Clerical Support based primarily on accurate processing of Food Stamps/Medical welfare applications. Responsible for Mailings, filing, faxes, transfers and data entry functions for all 3 offices in service to DHS goals.
Aerotek – PNC Bank Credit Card Services (contract)
09/2018 – 12/2018
Data entry functions geared to the accurate and timely processing/researching of Credit Card accounts for PNC Bank. Focused really on CIT program and Autopay Remediation projects.
Strong attention to details to ensure highest level of quality with time management skills.
Adecco – PNC Bank in the Auto Loan Dept (contract).
05/2018 – 8/13/2018
Data entry functions geared to the accurate and timely processing of Auto Loans for PNC
Bank. Strong attention to details to ensure highest level of quality with time management skills.
Easton Personnel – Bank of New York/Mellon in the Mortgage Division (contract)
05/2017 – 01/2018
Quality Control Clerk
Quality Control clerk proofreading materials (deeds, title policies, endorsements and other docs) to
be processed and mailed out to banks and companies requesting them
Required strong attention to detail, communication and time management.
Processed generally 500-800 packets a day ensuring details such as addresses, signatures and
determining Final Form from “CC” versions, and addressing any inconsistencies for mailing.
Spherion Temporary – Life Point (contract) 10/2016 –
02/2017
Scanning Department
Duties included data entry, proofreading and clerical support as needed to ensure Documentation.
Updating of customer databases regulated thru various insurance plans for 5 hospitals under Life
Point’s management
MANAGING FAMILY CONSERVATOR 02/2013 –10/2016
Adecco – MetLife Claims Adjuster (contract) 08/2012 – 02/2013
Clerical support and researching claims
Processing adjustments and updating customer information regarding deaths/illness/claims.
Data entry, scanning and research
Human Resource Representative (contract) 07/2008 – 09/2008
Responsible for duties assigned with an open enrollment project at MetLife
MetLife had acquired a bank and were bringing on 3000+ employees that needed information packets,
job offers to be mailed, returned and recorded, background checked and verified for the conversion
Lots of data entry, record keeping and phone follow-up
Advance Employment (contract) 05/2012 –07/2012
Accounts Manager/HR Generalist
Clerical with emphasis on reception
Interviewing/testing, drug testing, scheduling/recruiting and mailings
Employment verification and Criminal Background Checks.
WIS International 01/2008 –
02/2012
Inventory Associate
Dedicated crew member selected to perform inventories of various stores in the Tri-State area
Working primarily servicing Rite Aids and Dollar General stores in which we work M-F with a
mandatory finish time of 8hrs to count entire store. Pharmacy work – superior auditing needed.
Heavy team oriented position, fast paced and emphasis on accuracy/customer service
Pittsburgh Housing Authority, Pittsburgh, PA; 06/05 – 03/06
Utilities Clerk for Finance Department/Accounts Payable Dept.
Paid all Utility bills for the Authority’s various sites that serviced 150 different locations within
multiple communities and various utility providers unique to each location. Maintained billing files and
database and helped conduct year end reconciliation to the G/L in preparation for 3 yr. Budget Plan going into effect 2006. Provided clerical and customer service support.
Pittsburgh Water and Sewer Authority, Pittsburgh, PA; 06/02 – 11/04
Refund Specialist for Accounts Receivable Dept.
Researched and maintained customer database, files and correspondence for service billing questions. I implemented a streamlined process which became an average of 6-week turnaround.
Customer Service Representative
Missouri One Call Systems (subdivision of PA One Call) Pittsburgh, PA 07/99 – 06/02
Utility Safety Contract Service. Worked as a CSR serving states throughout the country. Fielded calls from homeowners, rental agencies, contractors and Utilities for scheduling and locating various utility lines as they prepared to dig up and around specific areas. Heavy phone volume in a fast paced and time sensitive environment. Served at numerous times as a dispatcher and call monitor.
EDUCATION
Sawyer School
Associates Degree
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