Data Entry Collections Specialist
Resume:
SHAMIA
NEAL
*********@*****.***
**** * ****** **, ************ Fl 32209
Objective
Ability to multitask in a changing, fast-paced
environment with strong analytical skills.
Experience with data entry of invoices and billing information. Claim processing experience
Computer Navigation Proficiency Production &
Quality background, & Microsoft Office tools.
Excellent written and verbal communication skills, along with super attention to detail and
impeccable listening skills. Ability to multitask, proactively resolve problems independently, and
work well under pressure. Can portray a
consistent positive and supportive attitude. Ability experience:
Commercial cards agent, Citibank
Nov 2021- July 2024
Responsible for identifying customer's needs
with a commercial card account, by resolving
questions or concerns, and providing first-hand
product information. Job Description: Respond
to inbound service calls from government and
corporate cardholders. Perform necessary
account maintenance to fulfill customer
requests.
to prioritize tasks and maintain a strong work
ethic. Experience banking account maintenance
(updating addresses, collecting payments, noting
accounts with details discussed during calls).
Strong computer skills in a Microsoft Windows
environment, including Word, Excel and
PowerPoint. Effective oral and written
communication including ability to communicate
with individuals in differing roles including
employees, customers, and vendors. Strong ability
to complete and handle tasks as assigned in a
timely manner.
education
Florida State at Jacksonville, Business
administration
Collections specialist, Td bank
Sept 2019 - Oct 2021
Collect payments on past due accounts. Creates
a list of people who have not made payments.
Organize a list according to the severity of
delinquency. Locate customers using credit
bureau information, background checks, loan
documents, and other paperwork or databases.
Take calls regarding inquiries or questions
concerning past due accounts. collect debts and
resolve outstanding balances. Their
responsibilities include developing payment
plans, locating debtors to begin the recovery
process, and negotiating debt payments.
Negotiates final payment on past due accounts
to bring the account back to good standing.
Billing specialist, County Memorial hospital
Aug 2018 - Oct 2020
Handle data entry of invoices and billing
information. Entering confidential data into
Excel. Prepares approved bills for invoicing.
Enter large amounts of information into
computer databases and systems. Update
information as needed to maintain the
accuracy and completeness of organizational
data. Resolve discrepancies and process
reconciliations. Interviews patients for all
pertinent account information and verifies
insurance coverage. Contribute and assist with
process improvement initiatives. Good
organizational skills, ability to work
independently, and meeting deadlines are
essential. Respond to phone, email, and fax
requests from customers for invoice and
statement copies, along with additional billing
information. Follow-through on issues, make
informed decisions that comply with policies
and procedures, complete tasks and problems
to solve. Compose emails to internal (and some
external) clients explaining complex billing
issues.
Contact this candidate