Customer Service Representative

Clyde Allen McCullars

214-***-****; *****.*********@*******.***

EXPERIENCE

Feb 2023 – May 2023 In2u: a nationwide HR Solutions Company

CUSTOMER SERVICE REPRESENTATIVE

•Set appointments for technician.

•Handled and processed the calls, based on each customer’s unique situation.

•Experience using Microsoft Outlook and Office (Word & Excel)

•Strong verbal communication skills

•Ability to multi-task, prioritize, and manage time effectively.

DEC 2022 – Jan 2023 Consolidated Payment Services: leading credit card processing company that offers a full range of merchant services.

STATEMENT COORDINATOR

May 2022 – Dec 2022 Think Point Financial LLC: providing effective, profitable payment solutions to small businesses all over the US.

SALES LEAD GENERATOR

June 2021 – May 2022 Consolidated Payment Services: leading credit card processing company that offers a full range of merchant services.

STATEMENT COORDINATOR

•Execute numerous outbound calls and research accounts to generate sales leads to meet achieve weekly goals.

•Used previous experience with appointment setting, customer service, sales, or other related fields to build rapport with clients.

•High professional standards for client service, confidentiality, and quality of work

•Ability to manage ambiguity, risk, and changing direction of projects and business strategies.

•Ability to effectively work independently and identify when to engage others.

•Share knowledge and insights gained regarding trends and best practices to help businesses lower cost.

April 2019 – March 2020 Think Point Financial LLC: providing effective, profitable payment solutions to small businesses all over the US

SALES LEAD GENERATOR

•Primary responsibilities include evaluating, researching, decision making, monitoring, and communicating with key contacts up to and including investigations.

•Required considerable evaluation, good judgment, and decision-making skills including strong verbal and written communication skills.

•Maintained effective time planning, organizational skills, and time utilization to ensure all processes are completed within time frames.

•Committed to outstanding customer relationship building and service delivery.

May 2013 – April 2019 AppStar Financial: Provides financial processing products and services for credit and debit, and other card transactions directed towards smaller merchants.

APPOINTMENT SETTER

•Scheduled appointments for our Outside Sales Reps. for medium sized businesses the owner.

•Conducted 500+ outbound calls a day to qualify leads and set 2 appointments daily to help AppStar sales representative sell credit card processing services.

•Exceeded expected appointment quota of 10-15 qualified appointments each week consistently.

•Generated demand and leads by gathering client information, answering product and service questions, recommending solutions, and building trust.

•Embraced the company’s operations strategic direction, adhered to quality standards, policies and regulatory guidelines and ethic to build trust with clients and increase AppStar’s share of wallet.

EDUCATION

San Diego City College

A.A.S, Electronic and Computer Engineering Technology

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