Customer Service Processing Clerk
Resume:
Angela Morris
Hesperia, CA *****
*************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Mail Processing Clerk
UPS MAIL INNOVATIONS - Fontana, CA
March 2022 to June 2022
. Makes one or more sortations of outgoing and/or incoming mail using the appropriate sort program or manual distribution scheme.
1. On a rotation basis, performs all of the following duties: loads mail onto automated equipment, culling out non- processable items; enters sort plan and starts equipment; monitors flow of mail to ensure continuous feed; sweeps separated mail from bins/ stackers; and stops equipment when distribution run or operation is completed. Runs machine reports, clears jams and contacts maintenance for assistance when required.
2. Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers are in place.
3. Removes sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules, or at the instruction of supervisors or expediters; may riffle or verify mail to ensure sortation accuracy as needed. 4. In addition, may perform any of the following duties: provide service at public window for non-financial transactions; maintain records of mails; examine balances in advance deposit accounts; and record and bill mail requiring special service.
5. Uses established safe work methods, procedures and safety precautions. 6. Performs other job related tasks in support of primary duties. Swing Shift Gas Station Attendant
Circle K - Las Vegas, NV
April 2019 to July 2020
Providing prompt and courteous customer service. Handling all types of store transactions for Circle K's products and services. Maintaining a clean and pleasant store environment. Manager
Malissa's Sports Shop - Laughlin, NV
September 2014 to July 2018
Managing books and money, cashier, customer service, retail, maintain a clean store, pricing product, putting product away.
MerchandisePricing Associate/Stocker
Target - Bullhead City, AZ
May 2012 to September 2014
General pricing merchandiser:
Responsible for overall operations and performance of the Backroom, Pricing, and Common Area departments. Promotes and adheres to our CTC strategy through providing support for our team members through proper scheduling, training, coaching, and building productive teams. Delivers exceptional customer service by ensuring accurate retail pricing, inventory BOH, and on shelf availability expectations are met or exceeded. Responsible for all price changes, promotional signage, and ensuring that all planograms and displays are set in a timely manner in order to maximize sales and profitability. Stocker:
receiving and packing products to stock shelves, ensuring that prices are marked on each item, and arranging attractive displays of merchandise based on current sales promotions. ensure proper presentation of products on store shelves and in cases. They also provide friendly customer assistance in their assigned sections of the store. At times, this means temporarily leaving a task to walk a customer to another area.
Personal Care Assistant
HealthCare Innovations - Enid, OK
July 2008 to April 2011
Help keep clients engaged and enriched mentally, physically, socially, and emotionally through required assistance
Perform duties as assigned in an accurate and timely manner, and demonstrate flexibility and adaptability in meeting the needs of all clients
Safeguard clients by observing interactions, procedures, and activities Be aware of and sensitive to clients’ pain, mobility, and fragility, and approach every interaction with utmost compassion
Adhere to the standards, policies, and procedures of the company, as well as legal regulations Assist clients with personal care activities including bathing, oral hygiene, preparation and feeding of meals, dressing and undressing, ambulation, and other activities as needed Help clients get around safely
Record and report changes in the client's physical condition, behavior, or appearance to supervisor or case coordinator
Problem-solve and create solutions, promote healthy lifestyle habits, provide general companionship and advice
Document services delivered in accordance with company policies and procedures Cashier/Stocker/ Dairy Dept
United Supermarkets - Blackwell, OK
March 2006 to February 2007
Cashier:
scanning items, processing payment for purchasers, bagging merchandise, stocking shelves, keeping counters tidy, filling display cases with new products, making sure the area is clean after each shift, and cleaning equipment at the end of each shift. The top skills for this position are customer service, time management, attention to detail, organization, and basic mathematics. Stocker:Manage and maintain the storage conditions of goods received in the warehouse. Coordinate retail space activities, dispose of trash and manage the cleanliness of the storeroom. Provide customer service since they work in a visible space on the floor while arranging merchandise. Stock the shelves of the warehouse with goods and keep inventory. Receive merchandise that comes into the warehouse and ensure that the merchandise is unloaded and stored according to established procedure.
Maintain the cleanliness of the store and enhance the appearance of the store by adopting the most appropriate display techniques.
Dairy Dep:
manage the dairy and frozen foods departments by checking shelf inventory, restocking as needed, ensuring foods are not expired, merchandising product effectively, ordering items that are running low, and helping unload daily deliveries.
Full Time Mother
Work from home - Blackwell, OK
May 2000 to 2004
1. Wake the children/child up
2. Serve dinner
3. Wipe down the kitchen sides
4. Make beds
5. Clean the kitchen
6. Put a load of washing on
7. Make breakfast for everyone
8. Pack dishwasher or wash up
9. Get child/children to brush teeth
10. Hang out a load of washing
11. Get the children to get ready for bed
12. Pack up the lunch boxes
13. Help child/children with hair
14. Get the children to do their teeth before bed
15. Vacuum
16. Get child/children dressed
17. Check for any school paperwork
18. Remind family of the day's appointments/clubs
19. Get the children to have a bath
20. Take child/children to school in the morning
21. Put shoes and coats away
22. Read with each child
23. Lay out school uniform and shoes
24. Tidy up the toys from that day
25. Unpack and wash lunch boxes
26. Address any homework that needs doing that evening 27. Pick child/children up from school at the end of their day 28. Feed the pets
29. Pack child/children's school bags
30. Pack bag for work
31. Write in the children's homework books
32. Put on the slow cooker/defrost something for tea 33. Remind the children about good behaviour for the day 34. Prepare an after school snack
35. Ferry child/children to appropriate clubs
36. Unpack the dishwasher from the morning
37. Prepare sandwiches for the lunchboxes the following day 38. Split up any arguments
39. Rinse out water bottles
40. Test children on homework in the car on way to school Hostess/Cashier
Nikki's Cafe - Apple Valley, CA
September 1998 to July 1999
Greets guests in a timely manner
Provides guests with menus
Assigns guest to tables and keeps track of seat availability Seats each guest in the appropriate section, rotate sections to ensure that tables are distributed evenly Ensures dining and serving areas are clean and properly set Receives and records guests reservations
Speaks to guests to ensure satisfaction with food and service Collects all forms of credit as it pertains to the payment of bills Responsible for reconciling and balancing the assigned cash drawer Provides an adequate supply of product and miscellaneous supplies for work stations to last the duration of shift
Store Associate/Cashier
In-N-Out Burger - Upland, CA
October 1996 to May 1998
This candidate must have acceptable verbal English language communication skills, which includes interpersonal conversational skills.
The Associate is consistently asked to make correct change, which demands that he/she have basic math skills.
The ability to adapt and follow instructions requires adequate comprehension skills. Essential to this job is the ability to move freely in and around obstacles common in the stores. This individual must be able to move from one work area to another at a moment's notice and in and around crowded work areas.
Some lifting and the movement of moderate loads requires a 50 pound lifting requirement. This Associate is responsible for the operation of store equipment such as slicers, dicers, computer terminals, fryers, grills, etc. The effective operation of such equipment requires the use of all limbs and the ability to see at close distance.
The ability to report to work at the prescribed time for each scheduled shift and to fulfill the job requirements for the duration of the shift or until relieved of all duties by a direct supervisor. The ability to follow directions from a supervisor. The ability to interact productively with co-workers. The ability to understand and follow posted work rules and procedures. The ability to receive constructive criticism in a professional manner. To perform all work related tasks as assigned by your supervisor. Education
High school diploma
San Antonio Alternative High School - Claremont, CA January 1997 to June 1997
Skills
• Food Handling
• Communication skills
• Host/Hostess
• Logistics
• Merchandising
• Freight Experience
• Warehouse experience
• Pricing Accuracy
• Food Safety
• Customer service
• Retail Sales
• Upselling
• English
• Cold Calling
• Basic Math
• Load & Unload
• Food Production
• Guest services
• Food Preparation
• Commercial Cleaning
• Shift Management
• Retail
• Cashier
• Telemarketing
• Cash handling
• Caregiver
• Fast Food
• Packaging
• Clean
• Food service
• Order Entry
• Heavy Lifting
• Porter Experience
• Sales
• Warehouse distribution
• Organizational skills
• Filing
• Shipping & receiving
• RF scanner
• Forklift
• Cash register
• Porter experience
• Cash handling
• Sales
• Guest services
• Merchandising
• Retail sales
• Order entry
• POS
• Food handling
• Customer service
• Load & unload
• Pallet Jack
• Order Picking
• Driving
Certifications and Licenses
Forklift Training
Present
Picking and Packing
Present
Pallet Jack
Present
Warehouse Basics
Present
Event Setup and Take Down
Present
Driver's License
June 1996 to Present
Assessments
Case management & social work — Proficient
November 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Warehouse safety — Proficient
July 2022
Using safe practices in a warehouse setting
Full results: Proficient
Restaurant manager — Completed
December 2022
Managing restaurant staff and meeting customer expectations Full results: Completed
Cleaner fit — Proficient
December 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Building relationships for childcare providers — Proficient December 2022
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Home health aide skills — Proficient
November 2022
Providing care to patients in a home setting
Full results: Proficient
Delivery driver — Proficient
November 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Outside sales — Completed
December 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Completed
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Learning agility — Completed
April 2023
Learning and applying new information
Full results: Completed
Data entry: Attention to detail — Completed
April 2023
Maintaining data integrity by detecting errors
Full results: Completed
Call center customer service — Proficient
January 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Front desk agent (hotel) — Completed
January 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Completed
Workplace safety — Completed
April 2023
Using safe practices at work
Full results: Completed
Filing & organization — Completed
April 2023
Arranging and managing information or materials using a set of rules Full results: Completed
Work motivation — Proficient
December 2022
Level of motivation and discipline applied toward work Full results: Proficient
Customer service — Proficient
September 2020
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Completed
February 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Medical receptionist skills — Completed
January 2023
Managing physician schedules and maintaining accurate patient records Full results: Completed
Forklift safety — Completed
April 2023
Best practices and safety hazards in forklift operation Full results: Completed
Sales skills — Proficient
May 2023
Influencing and negotiating with customers
Full results: Proficient
Food service: Customer situations — Proficient
December 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Real estate — Proficient
May 2023
Matching listings with specifications
Full results: Proficient
Inside sales — Completed
April 2023
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Completed
Construction safety — Proficient
December 2022
Using safe practices while on a construction site
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
References:
Business:
Amy Rowe 702-***-****
Personal:
Nicole Garcia 702-***-****
Jamie Apduhan 760-***-****
Contact this candidate