Customer Service Representative
Resume:
Morgan Willets
Cave Creek, AZ *****
*************@*****.***
Hard-working and enthusiastic Customer Service Representative with over six years of experience committed to delivering an exceptional client experience through effective communication and problem-solving skills. Adept at building strong customer relationships and recognized for exceptional interpersonal skills while interfacing with diverse clientele. Authorized to work in the US for any employer
Work Experience
Hostess/Server/Food Runner
Terravita Golf and Country Club - Scottsdale, AZ
August 2023 to Present
I left Terravita years back when they underwent demolition to the restaurant, so came back and started off as a host. Would write out all our reservations, assign servers to tables on the floor plan/organize, assign servers to tables on the floor pan, listen to voicemails and act accordingly, take to go’s, and of course seat our guests.
we are pretty short staffed, so while I was hosting on the downtime, I would start bussing tables and running food out. therefore this led me to be put on the schedule as a food runner and server assistant. My duties included, helping servers, bring water and dinner rolls to the table, running the food, clearing plates, and resetting the table.
Pet Professional
Pawfect - Scottsdale, AZ
September 2021 to March 2023
• Built private client pet sitting/dog walking service while maintaining a high quality of repeat business.
( November 2021 - Present)
• Conducted new client meetings and developed specific plans to meet individual pet needs.
• Provided in home day and overnight pet care and comfort including feeding, walking, administering medication, and vet appointments.
Nanny
Private Family Home - Cave Creek, AZ
August 2021 to May 2022
• Cared for two children aged 7 and 14 years old.
• Planned and coordinated fun activities to engage children in learning and healthy habits.
• Handled transportation to and from school and social events.
• Managed an active calendar of appointments and school activities.
• Performed light housekeeping, meal preparation, grocery shopping, and running errands. Lead Customer Service Representative
Circle K - Cave Creek, AZ
November 2020 to August 2021
• Provided efficient and friendly service to customers in a fast-paced, high- traffic environment.
• Gained entry level management experience by leading shifts and managing store independently.
• Maintained high standards for store appearance and customer satisfaction. Customer Service Ambassador
Sanderson Lincoln - Phoenix, AZ
February 2019 to April 2020
• Provided specialty concierge services for Lincoln Black Label members.
• Trained customers on technology, new car set up, and answered product and service-related questions.
• Assisted Sales Manager with mail, banking, and employee appreciation events.
• Managed vehicles for two lots to ensure they were displayed according to marketing and sales strategies while remaining compliant with all policies and procedures for auto sales.
• Attended sponsorship events to promote the Lincoln luxury brand and service.
• Consistently received top box scores on customer surveys for delivering world class service. Hostess
Harold's Corral - Cave Creek, AZ
November 2018 to March 2020
• Welcomed guests to provide a positive first impression and coordinated with staff to ensure prompt service and a memorable dining experience.
• Worked flawlessly under stress and pressure to multitask and manage the flow of guests to reduce wait times during peak hours.
• Scheduled reservations and developed seating strategies for large events.
• Built strong customer loyalty by anticipating guest needs and tending to special requests.
• Trained new hostess staff to be compassionate and efficient while encouraging ideas for continuous improvement.
Education
college in healthcare technology systems
PVCC - Phoenix, AZ
August 2022 to Present
Skills
• Cashiering
• Organizational skills
• Communication skills
• Cash handling
• Food preparation
• Driving
• Leadership
• Customer service
• Front desk
• Bussing
• Host/hostess experience
• Restaurant experience
• Microsoft Office (1 year)
• Customer service (4 years)
• Microsoft Access (1 year)
• Microsoft Excel (1 year)
• Information management
• Microsoft Word
• Data entry
• Time management
• Communication skills
• Calendar management
• Continuous improvement
• Computer skills
• Organizational skills
• Customer service
• Management
• Leadership
• Personal assistant experience
• Windows
• Microsoft Outlook
• Hospitality
• Nannying
Certifications and Licenses
Driver's License
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