Real Estate Operations Manager

Robert Jenny

**********@***.*** / 917-***-**** / New York, NY

Customer-focused, multisite OPERATIONS MANAGER with progressive experience ensuring continuous process improvement and revenue gains. Transform corporate objectives into bottom-line growth.

Recruited by presidents of upstart, fast-growth, and sustainable companies based on industry reputation and a track record of outstanding achievements.

Influential problem solver, business driver and take-charge leader working at both strategic and operational levels and managing cross-functional teams at multiple locations.

Drive continuous increases in productivity and operational effectiveness.

PROFESSIONAL EXPERIENCE

First Service Residential, New York, NY – 2018 – Present

General Manager of a 900K square feet property that produces $36M+ in annual revenue and has a $7.0M yearly operating budget. Luxury waterfront apartment building..

Recruited by (and report to) the Senior Vice President. Direct a team of 25 multifunctional management and support personnel in 2 buildings. Consult with senior managers and building ownership. Final decision maker for all activities impacting the property.

Consulted with the general contractor during construction of the Williamsburg, Brooklyn property to ensure the building would run smoothly once occupied. Opened the property of 857 apartments,with pools, gyms, parking garages and extensive outdoor space on schedule and prepared it for residents.

oSet up systems within the buildings, established vendor relationships, and purchased equipment, supplies and maintenance services. (Used contacts in the industry to negotiate the best pricing.)

oInterviewed and hired staff. Established the leasing office, gym, lounge, and work areas. Involved with creative directors who staged apartments used as leasing models. Coordinated unit shows and onboarded each new resident.

oMet challenges of addressing and resolving issues with residents and protecting the interests of the property’s owners during the COVID pandemic.

Oversee compliance/reporting with government agencies including DOB (Department of Buildings), HPD (Housing Preservation & Development), DEP (Department of Environmental Protection), FDNY (Fire Department of New York) and DHCR (Division of Housing & Community Renewal).

Drive continuous increases in productivity and operational effectiveness.

oImplemented a process that enabled maintenance workers to close out work orders remotely. Resulted in the ability to complete more jobs per day.

oPartnered with the union to refine work schedules of staff members, thereby increasing the number of on-the-job hours each day.

oCreated an employee handbook, developed and distributed welcome packets to residents, and set up software used to enhance interactions between management and residents.

Witnick Management – New York, NY – 2017 – 2018

Senior Property Manager reporting to the President and overseeing a management team

across multiple functions. Provided hands-on oversight of a portfolio of 15 buildings. Delivered

maximum financial returns to landlords and reduced capital expenditures and repair costs by 15%.

Silverstone Property Group – New York, NY – 2015 – 2017

Vice President reporting to the Managing Director, and supervising a team of superintendents, property managers, and maintenance personnel at 3 separate locations. Hired to support a fast-growing

business requiring a leader with extensive experience managing rental properties in New York City.

Orchestrated management of 3 properties representing 720 units with a portfolio value of $500M. Onboarded and ran every aspect of the buildings (located in Manhattan, Brooklyn, and Queens). Met every parameter designated by the owners. Reduced building violations by 80%.

Completed large capital expenditure projects.

oCoordinated rolling renovations of >125 apartments in a building with >280 residential units and 16 commercial tenants. The building remained open, clean, and fully functional throughout the process.

oHeld sole accountability for operationally onboarding an acquired property with 420 residential units. Set up the onsite office, oversaw the full-time staff, worked closely with the construction team, and oversaw a major rodent remediation program.

Alpha Realty of New York – New York, NY – 2014 – 2015

Investment Sales Specialist recruited by a partner of the firm to broker the sale

of investment real estate properties. Hired to quickly grow the portfolio of

a company in its infancy. Delivered 2 key listings during 9-month tenure.

New York City Management – New York, NY – 2002 – 2014

Executive Director recruited by and reporting to the President. Simultaneously

served as Senior Property Manager. Given full authority to negotiate, sign, and

administer contracts on behalf of the company. Supervised a 20-person management staff

Hired to run an expanding property management firm responsible for residential, commercial, and mixed-use properties throughout the 4 boroughs of New York City. Oversaw construction, legal matters, regulatory compliance, and building management.

Managed change well, adding large packages of buildings acquired by joint ventures with investment firms. Supported dynamic growth by conducting due diligence, onboarding properties, and overseeing operations.

Took on a portfolio of 11 large buildings in the Bronx and Brooklyn that had >2.1K violations written against them at the time of purchase. Removed >2.0K of the violations in just 6 months.

EARLIER EXPERIENCE

Vice President of Operations for Whitney Rand Manufacturing Corporation in Paterson

NJ. Recruited by the President to provide leadership for this fast-growing company.

Managed a team of union and nonunion employees across multiple functions.

Transitioned the business from 1 customer that accounted for 38% of sales to a broad-based client portfolio (domestically and internationally). Each represented lower volumes at higher profit margins.

Vetted geographical regions to provide options for moving manufacturing operations. Met with politicians, economic development personnel and area businesses. Selected to manage a 50K square-foot facility in Virginia. Required hiring an entirely new staff since no employees were willing to relocate.

Dramatically expanded the product line. Worked with internal and external engineers, tool-and-die makers, et al to design and produce competitive products.

Aggressively marketed to international customers. Visited England, Holland, France, Germany, and Belgium. Created a market-specific catalog printed in Dutch, English, and French. Set up new distributors and a third-party warehouse operation.

EDUCATION

BA in Economics, University of California at Berkeley, Berkeley, CA – Graduated with honors

Notary Public (since 2002)

Software: Microsoft Office; Building Link, Yardi, and OnSite (property management); Avid (media composer)

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