General Manager Corpus Christi

Benjamin Schmit

********.********@*****.*** 512-***-**** Corpus Christi, TX

https://www.linkedin.com/in/benjamin-schmit13

SUMMARY

Seasoned transportation and operations leader with 21 years of experience, including a proven track record as General Manager, optimizing operations and spearheading growth initiatives. Excelled in strategic planning and operational efficiency, managing multi- million dollar budgets and leading high-performance teams. Seeking a General Manager role to leverage expertise in P&L management, employee relations, and continuous process improvement. WORK EXPERIENCE

Schmit Transportation Consulting Corpus Christi, TX Owner/Operator Jul 2023 - Present

• Provide strategic planning, operational efficiency, and maintenance solutions to improve public transit systems.

• Lead a team in performance management, employee training, and development, implementing strategies that enhance operational efficiency.

• Foster strong client relationships through proactive engagement, contributing to sustained business growth and service expansion.

• Analyze transit operations to pinpoint improvement areas and develop data-driven strategies for higher efficiency. MV Transportation, Inc. Corpus Christi, TX (Hybrid) Director of Operations Mar 2023 - Jul 2023

• Oversaw regional operations, including paratransit and fixed-route services, meeting all Key Performance Indicators and demonstrating effective operational management.

• Analyzed divisional performance using Microsoft PowerBI, identifying inefficiencies and implementing strategic enhancements that resulted in a 5% increase in Revenue to Pay.

• Led performance improvement initiatives in the four lowest-performing divisions, resulting in measurable enhancements in productivity and profitability.

• Mentored General Managers, promoting a culture of continuous improvement and operational excellence across various locations. General Manager Mar 2019 - Mar 2023

• Directed transportation contract operations to comply with policies and legal standards, leading to a 40% boost in productivity through the implementation of new Trapeze tools and staff training.

• Administered a multi-million dollar budget, achieving a $90,000 reduction in safety costs and a 62% decrease in Preventable Accident Frequency rate.

• Played a pivotal role in securing a major contract renewal by delivering industry-leading customer satisfaction, exemplified by twice obtaining the highest Voice of Customer ratings.

• Optimized call center performance by implementing a new phone system, dramatically reducing wait times to less than a minute and mitigating previous damages.

• Provided strategic leadership across departments, maintaining a 98% team retention rate and supporting the professional growth that led to two direct report promotions.

Floating General Manager Jan 2016 - Mar 2019

• Provided strategic and financial leadership, improving operational efficiency and professional development across multiple programs with varied service needs.

• Managed multimillion-dollar budgets, achieving at least a 5% annual revenue increase through operational enhancements and best practice implementations.

• Implemented safety initiatives that led to a 35% decrease in Preventable Accident Frequency rate, enhancing fleet safety and efficiency.

• Oversaw the establishment of a new Para-transit division, seamlessly transitioning 150 employees and recruiting 50 new staff within a three-month timeframe.

• Conducted successful labor negotiations, resulting in substantial annual cost savings while maintaining favorable terms for the organization.

Operations Manager Jun 2014 - Jan 2016

• Directed a paratransit operations team, enhancing key performance indicators through strategic optimization of driver metrics and execution of thorough audits.

• Reduced staff absenteeism by 32%, from 40% to 8%, and decreased Passenger Accident Frequency Rate (PAFR) from 2.1 to 1.3 within an 8-month period.

• Managed and analyzed a fleet of 180 cutaway buses and 6 support vehicles to improve resource allocation and service efficiency.

• Developed and executed incentive programs and safety protocols, leading to improved workplace morale and a strengthened safety culture.

Quality Assurance Manager / IT Manager Aug 2012 - Jun 2014

• Implemented robust quality assurance protocols and conducted comprehensive audits, achieving 100% compliance and eliminating client audit failures.

• Supported senior management in maintaining operational continuity and seamless paratransit operations with strict contract adherence.

• Instituted and maintained rigorous quality assurance standards across various departments to sustain high compliance levels.

• Led labor negotiations, resulting in favorable outcomes that improved operational excellence and promoted a positive work environment.

Capital Metropolitan Transportation Authority Austin, TX Transportation Supervisor Sep 2009 - Aug 2012

• Ensured strict adherence to safety and legal standards in para-transit operations, enhancing overall service quality through effective issue resolution.

• Conducted comprehensive training for operators, emphasizing skill development and teamwork to elevate performance metrics.

• Formulated and implemented new training protocols that incorporated advanced safety technologies, boosting operational safety and efficiency.

Dispatcher / Service Coordinator Jan 2008 - Sep 2009

• Coordinated communication with paratransit stakeholders to maintain operational continuity.

• Implemented safety protocols, contributing to a safer work environment and streamlined daily management.

• Facilitated emergency response efforts, increasing efficiency and minimizing operational disruptions. Operator / Trainer Oct 2003 - Jan 2008

• Delivered exceptional para-transit services, securing 1st Place honors in annual driving skills competitions across three consecutive years.

• Recognized with the Employee of the Year award in 2006 for exemplary service and leadership qualities.

• Attained the Special Transit Service Employee of the Quarter distinction in the third quarter of 2006 for superior performance. EDUCATION

Riverside Polytechnic High School

Diploma

Riverside, CA

1993

U.S. Army Military Police School

Diploma

Ft. McClellan, AL

1994

CERTIFICATIONS

Crossing Collision Investigation Course, Union Pacific Police Department Fundamentals of Transit Supervision, NTI (National Transit Institute) Supervisor's Responsibility, TML (Texas Municipal League Intergovernmental Risk Pool) Advanced Mobility Device Securement, NTI (National Transit Institute) Microsoft Word Essentials Training

Diversity, Inclusion, and Belonging

SKILLS

Microsoft Word • Microsoft Excel • Microsoft Outlook • Microsoft PowerPoint • Microsoft PowerBI • Microsoft Power Automate

• Trapeze • Transloc • iCIMS • Budgeting • P&L Forecasting & Managing • Contract Oversight • Employee Relations • Labor Relations • Labor Negotiations • Safety Management • Safety Compliance • Time Management • Transportation Management • Operations Management • Transportation Safety • Succession Planning • Team Building • Employee Coaching • Cross-Functional Team Management • Training and Development • Customer Relations • Process Improvement • Policy Development • Customer Satisfaction • ADA Regulations • DOT Regulations • Logistics • Leadership • Financial Acumen • Communication • Conflict Resolution

• Performance Analysis • Problem-Solving • Strategic Planning • Expense Management • Project Management • Decision Making

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