Customer Service Property Management
Resume:
April Sawicki
New Albany, IN *****
**********@************.*******.***
Professional Summary
I am a mother of 3 and newly returning to the work force. I have experience across the board ranging from office work, customer service, to construction and remodeling contracting, property management, leasing experience, inbound and outbound customer service, all the way to hotel management, food services, even home health care, and peer counseling. I am eager to learn and adapt. Also, I’m ready to get rolling again. I will strive to exceed all expectations and hope to find my place with a company that values what I have to offer.
Authorized to work in the US for any employer
Work Experience
Administrative Assitant
Tiemless Restorations-Jeffersonville, IN
June 2016 to January 2020
• Time management, client meetings, Inspections. employee payroll and job assignments.
• Record keeping, budgeting, supply inventory
• Quality control and job bids.
• Worked at mostly apartment complex’s, where it was my job to meet with potential and current customers and bid on the tasks they presented.
• I assigned our work crews to each assignment and managed them along the way to ensure deadlines were not only met but that we also exceeded the clients expectations.
• Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
• Developed strong relationships with vendors to negotiate favorable terms for office supplies procurement resulting in cost savings of 35%
• Responded to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the appropriate department/personnel for assistance
• Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office Assistant Property Manager
Deerewood Village Appartments-Ocala, FL
March 2014 to December 2016
I was responsible for all standard procedures one would expect in this position. I came in after hours and on weekends to prepare for events, set up for potential lessors, pass out flyers or hang up information. I handled issues from residents and new lease agreements, as well as move outs and evictions. I am familiar in Yardi and somewhat in Buildium. I worked with this company for a little over two years.
• Assisted property manager in overseeing daily operations of residential and commercial properties
• Handled tenant inquiries, complaints, and maintenance requests promptly and professionally
• Conducted regular property inspections to ensure compliance with safety regulations and identify maintenance needs
• Prepared lease agreements, renewals, and move-in/move-out documentation accurately and efficiently
• Managed rent collection process, ensuring timely payments from tenants and addressing any delinquencies
• Maintained accurate records of all financial transactions including rent payments, security deposits, and expenses
• Performed regular market research to stay updated on rental rates in the area and make pricing recommendations accordingly
• Responded to emergency situations promptly by coordinating necessary repairs or contacting appropriate authorities when needed
• Assisted with eviction processes by preparing necessary legal documents and coordinating with attorneys if required
• Maintained positive relationships with tenants through effective communication channels including email updates or newsletters regarding property news or upcoming events Customer Service Representative
UPS-Louisville, KY
November 2007 to February 2010
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Maintained detailed records of all customer interactions in CRM system for future reference and analysis
• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
• Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
• Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
• Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
• Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence
• Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process
Address Information
Address 205 Ellen Ct Address 2
City New Albany
State Indiana
Zip 47150
County Floyd
Does the student have a different mailing address? No
Can pick up student Yes
Lives with student Yes
Education
Currently perusing in Business Management
Ivy Tech Community College - Sellersburg, IN
March 2024 to Present
Skills
• Payroll
• Remodeling
• Bookkeeping
• Fair Housing Regulations
• Administrative Experience
• Office Management
• Microsoft Excel
• Property Management
• Microsoft Outlook
• Budgeting
• Yardi
• QuickBooks
• Accounts Payable
• Property Leasing
Contact this candidate