Customer Service Delivery
Resume:
B.G. HASHINI DARSHIKA
Shift In Charge
PERSONAL INFO
FULL NAME
Bandarigoda Gamage
Hashini Darshika
DATE OF BIRTH 30.09.1994
GENDER Female
NATIONALITY Sri Lankan
CONTACT
@P +947********
&_hashinidarshika2015
@gmail.com
Q No. 166/19, Kolonnawa
Road, Dematagoda,
Sri Lanka
LANGUAGES
> © © © @ 4
SINHALA ACK KK oe
SOFT SKILLS
MULTITASKING
ADAPTABILITY
ANALYTICAL
TEAMWORK
LEADERSHIP
ETHICS
INTEGRITY
ORGANIZATION
PROFILE
As a dedicated Shift In Charge at Ocean Bubble, Maldives, oversee the daily
operations to ensure smooth and efficient service delivery. My role involves
managing staff, coordinating schedules, and maintaining high standards of
customer satisfaction. excel in problem-solving, team leadership, and
operational efficiency, ensuring a seamless guest experience while adhering to
company policies. My focus on service quality, team performance, and effective
communication contributes to the overall success of the establishment.
AREAS OF EXPERTISE
+ Customer Service Excellence
+ Operational Efficiency
+ Performance Monitoring
+ Health & Safety Compliance
+ Guest Satisfaction
* Shift Management
+ Staff Scheduling
+ Conflict Resolution
* Quality Control
+ Inventory Management
WORK EXPERIENCE
SHIFT IN CHARGE AUG 2023 - PRESENT
BARISTA NOV 2022 - JULY 2023
Ocean Bubble, Maldives (Managed by Xeonmobile.com)
DUTIES & RESPONSIBILITIES
+ Supervise daily operations during shifts to ensure smooth workflow.
+ Manage and coordinate staff schedules, ensuring adequate coverage.
+ Oversee service quality and guest satisfaction, addressing any issues promptly.
+ Monitor customer satisfaction and handle guest complaints promptly.
+ Ensure adherence to health, safety, and hygiene standards.
+ Resolve operational issues and manage conflicts among team members.
+ Track inventory levels and coordinate with suppliers for replenishment.
+ Train and mentor new team members, ensuring they meet company standards.
+ Collaborate with management to implement policies and procedures.
+ Ensure timely and efficient communication between departments.
+ Manage cash handling, sales reports, and daily financial transactions.
+ Ensure proper equipment maintenance and facility cleanliness.
+ Maintain a positive work environment to motivate staff.
+ Report daily operational performance and suggest improvements.
ACCOMPLISHMENTS,
Increased team efficiency by 20% through improved scheduling and task
delegation.
Enhanced guest satisfaction ratings by 15% by implementing personalized
service strategies.
Achieved a 30% reduction in customer complaints by streamlining service
protocols and handling issues promptly.
Contact this candidate