Customer Service Representative
Resume:
Hazel Ampuero
Las Vegas, NV *****
*****.********@*****.***
Professional Summary
Presently seeking a full time position where my education, experience, work ethic, leadership, and excellent communication skills can be utilized and expanded. Highly motivated, dependable individual with proven ability to lead, encourage and work effectively with persons from other cultures and backgrounds. Team player with effective interpersonal communication skills and a positive attitude. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
U.S. Bank-Las Vegas, NV
March 2021 to Present
• Provided assistance to clients
• Answered phone and assisted clients with changes
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Provided excellent technical support
• Work with government and corporate clients
Dispatcher/Customer Service Representative
Temco Logistics-Las Vegas, NV
July 2020 to January 2021
1. Respond to any issues and follow-up by coordinating with the appropriate departments or delivery teams
2. Operate and manage a multi-line telephone console system. 3. Respond to queries related to products and deliveries. 4. Use the radio, phone or computer to direct crews and other field units to the appropriate sites. 5. Prioritize and organize calls according to time frame 6. Supervise the route and status of field units to prioritize their daily schedule. 7. Maintain and update call logs, call records and other important documentation. 8. Keep records, monitoring drivers' daily logs for errors or violations and monitoring their working hours and equipment availability.
9. Keep tabs on the weather at all drivers' locations to be able to flag potential issues, typically with the aid of numerous computer programs.
10. Delivers items to customers by verifying orders. 11. Inventories stock.
12. Arranges transportation.
13. Organizes item order by editing for price, promotions, and weight compliance. 14. Arranges shipments by checking stock to determine inventory levels, anticipating delivery requirements, and placing/expediting orders.
15. Ships items by examining items, destination, route, rate, and delivery time; ordering carriers. 16. Verifies items shipped by matching bills of lading, reconciling quantities, and noting discrepancies. 17. Keeps customers informed by forwarding notice of item availability, shipment date and method, and current status; answering questions.
Monitoring Alarm Agent/ Representative
Virtual Guard-Henderson, NV
November 2017 to December 2020
Layer A/ monitoring agent
• Answer incoming alerts vigilantly and promptly
•Answer alerts carefully and correct
• Monitor entrance and departures of employees, visitors, and other persons
• Write reports on the activities that happen on site
• Write reports on irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Worked as a team and independently with minimum supervision Shift leader
* Assure everyone is logged in on time for their shifts
* Assist guards when needed or if they needed help with their alert count
* report any suspicious activity on site to our other location and they either call the owners or the authorities to that location
* train new guards, re-train/ correct when needed
* schedule the breaks
* report if guards have ADP or not to manager and/or HR Sales Associate
Adult Superstore-Las Vegas, NV
July 2017 to October 2017
• Provided excellent customer service and information on procedures and/or policies
• Opened, closed and balanced cash register and perform inventory quality control duties
• Received checks and cash, verified amounts and checked accuracy of deposit slips
• Responsible for returning go-back items to proper shelving areas
• Counted money in cash drawers at the beginning of shift to verify adequate change
• Greeted customers entering establishment and resolve any complaints during their visit
• Maintained clean and orderly checkout areas and verify accurate pricing for unmarked items
• Maintained the bathrooms clean and stocked
• Would properly put the merchandise in its rightful place
•Would answer any questions customers had regarding the items in the store and help them feel comfortable enough to help them choose what was best CHILDCARE PROVIDER
SELF-EMPLOYED-Las Vegas, NV
March 2017 to July 2017
• Have a set schedule for kids
• Prepared the meals throughout the day
• Kept children safe
• Do daily learning activities with them
• Hourly updates for parents regarding what we do and how they are
• Kept the house clean daily and disinfected all toys, tables, sleeping and playing area and sterilized all dishes
Client Coordinator
Quest Diagnostics-Las Vegas, NV
December 2016 to July 2017
• Input patients missing information (addresses, insurance, diagnosis etc...), supplied by telephone, faxes, or mail from the physician’s office or medical records.
• Reviewed the procedure on the patients chart and input the proper ICD-9 code according.
• Obtained insurance verifications and prior authorization for the procedures by contacting the insurance companies; billed all primary and secondary insurance. LEAD USHER/ HELPER
SADDLEBACK COLLEGE
November 2016 to December 2016
• Greeted patrons attending entertainment events
• Examined tickets or passes to verify authenticity, using criteria such as color and date issued
• Guide patrons to exits or provide other instructions or assistance in case of emergency
• Maintained order and ensure adherence to safety rules
• Provided assistance with patrons' special needs, such as helping those with wheelchairs
• Directed patrons to restrooms, concession stands and telephones
• Refused admittance to undesirable persons or persons without tickets or passes
• Settle seating disputes and help solve other customer concerns
• Assist patrons in finding seats, lighting the way with flashlights if necessary Child Care Assistant
LA VISTA - TAPP-Fullerton, CA
August 2014 to September 2016
• Greeted parents and explained the program
• I showed around the daycare facilities to new parents
• Provided a schedule that explained what will happen that day and what time but also what meals will be provided
• Maintained a clean area from where they ate, played and slept
• Cleaned all the dishes and did the laundry
• Kept all kid's items in their rightful cubies
Education
A.S. in Child Development
Saddleback College
December 2019
Diploma
La Vista High School
August 2015
Skills
• CPT Coding
• Microsoft Outlook (3 years)
• Animal care
• Microsoft Powerpoint (2 years)
• Dispatch (3 years)
• Medical Scheduling
• ICD-9
• Child Care
• Dispatch (2 years)
• Microsoft Word
• Monitoring
• Medical Billing
• English
• Typing (6 years)
• American Sign Language
• Customer Service
• Medical Records
• Security
• Laboratory Experience
• Call Center
• Teaching
• Toddler Care
• Cash handling
• Medical Coding
• Special Education
• Security Analysis (3 years)
• Data Entry (Less than 1 year)
• Medical Office Experience
• Telemarketing (1 year)
• Microsoft Office (3 years)
• Childcare Provider
• Spanish
• CMS (Less than 1 year)
• Medical Receptionist
• Customer service
Certifications and Licenses
Driver's License
Non-CDL Class C
Additional Information
• Excellent customer service and organizational skills
• American Sign Language
• Bilingual (English/Spanish) both oral and written
• Able to work as a leader and as part of a team
• Strong office managerial and executive skills • Facilitate improvements
• Exceptional computer software abilities, knowledge of MS Office • Dedicated to the highest quality of work, willing to do extra tasks to get the job done
• Ability to create, motivate and execute, goal-oriented, time efficient and accurate • Act as a liaison, working to improve employee morale and client retention
Contact this candidate