Customer Service Data Entry

Shannon Thomas

****************@*****.*** 770-***-**** Atlanta, GA

SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I also feel as if I’m a great fit for a Customer Service Representative that is willing to bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. WORK EXPERIENCE

Continuum Global Solutions Atlanta, GA

Customer Service Representative Oct 2023 - Present

• Address customer inquiries and concerns through email and phone communication, ensuring clarity and satisfaction.

• Facilitate the resolution of complaints and issues, maintaining professionalism and adherence to timelines.

• Handle medication refills and prior authorization processes via fax, strictly observing HIPAA guidelines. Carenet Health Atlanta, GA

Data Entry Clerk May 2021 - May 2022

• Maintained a high level of typing accuracy and speed, ensuring precise data entry for critical documents.

• Executed effective time management skills to meet stringent deadlines while providing virtual assistance and document management services.

• Handled sensitive legal data entry tasks with confidentiality and attention to detail, contributing to reliable information management.

Brinks Atlanta, GA

Cash Logistics Processor Apr 2020 - Apr 2021

• Verified and processed large-volume deposits, ensuring accuracy and compliance with financial regulations and client specifications.

• Prepared and dispatched cash orders for ATMs, banks, and commercial clients, maintaining high productivity standards.

Allied Universal Atlanta, GA

Security Officer Jun 2018 - Oct 2019

• Conducted comprehensive patrols and monitored surveillance systems to identify and report security breaches, ensuring a safe environment.

• Responded to alarm activations and emergency situations, efficiently maintaining detailed security logs and records. Walmart Warehouse Union City, GA

Warehouse Associate Feb 2016 - Apr 2018

• Efficiently managed inventory by accurately scanning and logging items into the computer system, ensuring up-to-date stock levels.

• Handled product storage and incoming deliveries, maintaining a well-organized warehouse environment. EDUCATION

South Atlanta School Of Health And Medical Science High school diploma, Health And Medical Science

May 2016

CERTIFICATIONS

Guard Card None

SKILLS

CCTV • Hipaa • Microsoft Word (5 Years) • Customer Service • Windows Remote Desktop • Operating Systems • Network Support • Active Listening • Time Management • Technical Proficiency • Data Entry

Contact this candidate