Customer Service Data Entry

BREE SPEAR

*************@*******.*** 919-***-**** Wendell, NC 27591

Skills

Information Security

Account updating

Product Knowledge

Paperwork Processing

Data Entry

Appointment Scheduling

Experience

Customer Service Representative Qurate Retail Group - Wendell, NC 12/2023 - Current

Identified areas of improvement within the customer service department based on feedback from customers.

Encouraged repeat business by providing excellent customer care at all times.

Processed orders and returns accurately and promptly.

Tracked data surrounding customer interactions using various software programs such as Salesforce CRM.

Managed escalated situations calmly and professionally.

Resolved customer complaints efficiently and effectively.

Collaborated with cross-functional teams to ensure seamless delivery of services.

Maintained confidentiality of sensitive customer information at all times.

Maintained records of customer interactions, transactions, comments and complaints.

Remained knowledgeable about current industry trends, products, services, pricing structures, promotions.

Communicated changes in policy or procedures clearly to customers.

Conferred with customers by telephone or in person to provide information about products or services and take orders.

Determined accurate prices for customer services, consistently searching for deals and best prices.

Handled high-volume inbound calls.

Maintained a quiet and work-centered work-from-home environment.

Chat Agent Online Commerce BV - Remote 01/2017 - 01/2023

Suggested new ideas for improving the quality of service provided.

Utilized software programs such as Zendesk Chat for responding to customers' queries.

Answered customer questions accurately and promptly.

Followed up with customers after resolving their problems or inquiries.

Led on- and off-site customer support teams across multiple time zones.

Managed multiple conversations simultaneously while providing superior service.

Monitored the online chat queue for incoming messages from customers.

Answered customer inquiries via live chat in a timely and professional manner.

Volunteered to help with email-based and phone support to customers at times when the department was swamped with calls and messages.

Answered questions from customers that came in through the company's online chat feature.

Nurtured existing relationships with longtime customers while exploring opportunities to develop partnerships with prospects and leads.

Senior Services Coordinator Bamberg County Office On Aging - Bamberg, SC 07/2015 - 04/2022

Established partnerships with other organizations dedicated to providing services for elderly individuals.

Ensured compliance with all applicable laws, regulations and policies related to the operations of a senior center.

Maintained relationships with local businesses, organizations, and government agencies to ensure access to resources needed by seniors.

Developed innovative programs tailored to meet specific needs of seniors in order to improve quality of life.

Collaborated with volunteers to coordinate events that would benefit seniors in the area.

Resolved conflicts among staff members in an effective manner while maintaining positive working relationships.

Coordinated transportation services for clients who are unable to drive themselves.

Assessed customer service standards regularly to ensure optimal satisfaction from patrons of the senior center.

Organized educational seminars on topics such as nutrition, exercise, health care awareness, financial planning.

Planned special events such as holiday celebrations or recreational outings for seniors attending the center.

Supervised day-to-day operations at the facility including staffing levels, equipment maintenance and safety protocols.

Oversaw recruitment efforts for new employees and provided training when necessary.

Provided guidance and support to staff members regarding their daily duties and responsibilities.

Created comprehensive budgets for all programs and activities offered at the senior center.

Participated in fundraising activities to secure additional funds for program expansion or other needs of the senior center.

Coordinated calendars, shifts and activity schedules with staff.

Maintained records of activities and analyzed feedback from participants.

Designed programs to encourage entertainment, relaxation, and socialization for guests and personnel.

Handled budgetary concerns, keeping activities affordable.

Calculated and recorded department expenses and revenue.

Planned, organized or led exercise routines, athletic events or arts and crafts.

Restaurant Hostess Bamberg House Of Pizza - Bamberg, SC 06/2013 - 04/2017

Provided assistance to servers as needed including refilling beverages and clearing plates from tables.

Informed kitchen staff of any special orders or dietary restrictions.

Restocked condiments, silverware, napkins, tablecloths. as needed.

Verified accuracy of orders before delivering them to customers' tables.

Communicated with kitchen staff regarding customer feedback or complaints.

Managed reservations, waitlists, and special requests for large parties.

Adhered to all safety regulations set forth by the restaurant management team.

Provided menus and answered questions about menu items and specials.

Greeted customers and escorted them to their tables.

Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.

Balanced cash register at end of shift according to established procedures.

Monitored dining room activity to ensure all guests were receiving optimal service.

Answered incoming calls with appropriate greeting and provided information about menu items or services offered.

Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.

Stayed attentive to server availability and table turnover to quickly seat guests.

Educated guests on daily specials and appetizers, entrees, desserts and other menu items.

Accepted payments from guests for dine-in and take-out foods.

Veterinary Receptionist Affordable Veterinary Services - Harrison, AR 10/2010 - 07/2012

Provided support to veterinary technicians by preparing necessary documents before each appointment.

Assisted in training new staff members on proper procedures for interacting with customers.

Processed payments from clients including cash, credit cards, and checks.

Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.

Filed medical records in an organized manner for easy access when needed.

Ordered office supplies as needed.

Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.

Kept track of client's payment history and updated account information accordingly.

Performed basic bookkeeping functions such as balancing accounts receivable and payable records.

Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.

Greeted clients and their pets upon arrival at the clinic.

Monitored front desk operations to ensure smooth flow of traffic during peak hours.

Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.

Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.

Cared for animals in post-operative recovery by closely monitoring vital signs and progress.

Took messages from patients and promptly relayed to appropriate staff.

Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.

Education and Training

Denmark Technical College Denmark, SC

Some College (No Degree): Medical Assisting

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