*********@*****.***
Brooklyn, NY, 11230
Key Skills:
- Housing Management: Expertise in property inspections, tenant relations, and lease administration.
- Property Administration: Proficient in property maintenance, vendor management, and budgeting for small residential properties.
- Compliance and Regulations: In-depth knowledge of housing regulations, ensuring property compliance with safety and quality standards.
- Communication and Negotiation: Strong interpersonal and negotiation skills to foster positive tenant relationships and lease agreements.
Education-Certification
INTUIT QuickBooks Bookkeeping
Certification online Class: PRESENT
IRS Tax Preparer: PRESENT
IITA Property Inspector Institute
Property Inspector Certification
NOVOGRADAC
Property Compliance Certification
The City College of New York
Associate Degree/Education
Darleen Daniels
Summary
A dedicated and highly organized professional with a diverse background in housing management, project leadership, and property administration. Proven ability to streamline processes, deliver results, and enhance the overall quality of rental properties.
Professional Experience
Mansions Roulette Consulting – Housing Consultant
New York, NY
03/2016 – 10/2024
Effectively managed multifaceted operations for multifamily properties, demonstrating meticulous record-keeping using Excel spreadsheets, Yardi and RealPage software. Achieved a notable 20% increase in administrative proficiency by implementing efficient record-keeping procedures. Demonstrated a keen eye for detail in property inspections, ensuring compliance with building codes and identifying potential issues, a skill that can be applied to thorough home inspections as a Home Inspector. Orchestrated cash and voucher applications collection, Section-8 data entry, scanning and doing property inspections, tenant relations, and identification reporting for move-in dates and rental collections, resulting in a 15% reduction in overdue rent collections through proactive follow-ups. Maintained up-to-date BIN and Building Codes compliance while ensuring timely maintenance and violation resolution. Skillfully handled communications and correspondence as required and consistently maintained occupancy rates above the 90th percentile.
Heath Tax Service - Office Manager
Staten Island, NY
10/2008 - 02/2016
As the Office Manager, I efficiently scheduled client
appointments for tax preparation services, resulting in a 15%
increase in appointment bookings by implementing an online
scheduling system. I managed the coding and entry of daily
invoices using in-house accounting software and executed all
aspects of client payment transactions for electronic and paper
tax filing. Additionally, I engaged in direct and indirect marketing
of products while diligently maintaining systems and software to
prevent errors and shutdowns. My efforts successfully reduced
tax return processing errors by 10% through regular system maintenance.