Customer Service Professional, Medical Front Office and Insurance Rep

Heather Dierks

**** ***** ***** **

Reedsport, OR 97467

541-***-**** home

541-***-**** cell

********@*****.***

PROFILE

Highly driven and motivated Customer Service Professional with over 25 years experience in client services, hospitality, food service, sales, team leadership and management. I have gained knowledge in several public service business sectors including owning and operating a company in the hospitality/cleaning industry. I have been an independent contractor creating estimates, doing payroll and bookkeeping, and cleaning private homes for clients and property management companies for the last 9 years. I am looking to further expand my knowledge of Client Relations in the service industry. I am also interested in the areas of Administration, Admissions, Human Resources, Team Leadership, and Management. I look forward to sharing my years of experience in Customer Service Excellence. My passion for helping others will help to foster a positive, inclusive, and motivated work environment for the organization/company. I offer my gained knowledge of time management and problem solving skills, and I will continue to strive to make the client/customer experience the best I am capable of every time, at each opportunity. I look forward to being a positive part of a holistic team dynamic, working together to achieve our common goals, and provide the best service to our clients/ customers. These goals that I bring will help increase efficiency and productivity by encouraging a positive and proud team environment so that we can grow together within the company/organization.

EXPERIENCE

Patient Access Representative, Peacehealth Walk-In Clinic, Florence, OR-2022-2023 Greeted and checked in patients, collected personal information for Epic Electronic Records program. Collected medical insurance information, and verified coverage as needed. Triaged patients to hospital as needed based on company guides as to emergency situations requiring immediate care. Answered and called patients using multi- line phone systems, including using intercom system to communicate with staff when needed for quick response from nurses, providers, and staff. Demonstrated ability to think and act quickly and stay focused in a demanding, fast paced, high patient traffic setting. Showed proficency and excellence in multitasking, communicating respectfully and calmly in high stress patient interactions. Communicated urgent patient requests or information to designated providers and support staff via Epic through instant messaging system. Helped explain to clients in a proficient, easy to understand, professional manner the processes of Release of Information forms, payment assistance applications, and Advance Directive Medical Documents. Gained experience and respectfully upheld all HIPPA and State of Oregon medical laws and company policies and procedures. Closed Walk-In Clinic in the evening, and showed responsibility to make sure all entrances were secure before leaving for the day.

Independent Contractor, Residential Cleaning, Reedsport, OR—2017- Present Responsible for regular and one time cleanings for residential clients in Reedsport, including surrounding areas on Southern/Central Oregon Coast. Highly driven in marketing, sales, punctuality, professional service standards and confidentiality while growing and maintaining professional working relationships with clients. Handle all aspects of record keeping, invoicing, scheduling and accounting. Cleaner/Operator/Manager, Maid Easy LLC Eugene, OR—2011-2017 Responsible for all aspects of managing cleaning company including marketing, sales, business networking, brand recognition, setting standards and procedures, scheduling, hiring, team leading and training. Cleaning of homes, offices, property management rentals, contractor cleaning projects. Handled all office work including accounting, invoicing and record keeping.

Deli Journeyman, Safeway Inc., Springfield, OR—2005-2011 Responsible for direct service to retail deli customers including greeting, taking orders, food preparation, suggestions for additions to purchases, customer satisfaction, training and leading crew while on shift, meeting and exceeding team goals and sales, adhering to food and workspace sanitation and regulations, ordering and inventory as requested by supervisors.

EDUCATION

Lane Community College, Eugene, OR—2005-2007

Worked on obtaining Associate of Science with emphasis in Business Management SKILLS

I am a Self motivated, outgoing, hard working, service oriented professional who strives to help both clients, as well as the organization/company and its team members. Please consider my experience and dedication to provide amazing, professional client/ team interactions, each and every time, when making your interviewing and hiring decisions.

References available upon request.