Store Manager Assistant
Resume:
Radames Guerra-Martinez
***********@*****.***
Objective
Seeking to represent a company where helping people in a professional manner is the top priority while also striving 100% customer satisfaction. My organizational skills, strong work ethic and service-oriented personality will add value to any company. Skills Profile
• Excellent people skills and a problem solver
• Mature communication skills, verbal and written, bilingual
• Focused attention to detail and proficient at running and handling office equipment
• Outstanding managerial experience with proven ability to complete jobs quickly and correctly.
• Reliable and personal with a detail-oriented nature. Motivated to maintain customer satisfaction and contribute to company success documenting and organizational skills, along with other office requirements
• Excellent computer skills
• Able to communicate effectively utilizing sound judgment, self-motivation, eagerness and willingness to learn, orientated towards efficiency and organization, independent but with a commitment to team success and assignment at hand
• Demonstrated adaptability and flexibility
Education
• Clairemont High School, San Diego CA 1994-1997
Related Experience
Evans Tire & Service Center San Diego, CA April 2013 - Current Assistant Store Manager
• Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.
• Purchases inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt.
• Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.
• Promotes sales by demonstrating merchandise and products to customers.
• Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.
• Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
• Maintains a safe and clean store environment, determining and documenting locations of potentially dangerous materials and chemicals.
• Maintains inventory by checking merchandise to determine inventory levels, anticipating customer demand.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops.
• Contributes to team effort by accomplishing related results as needed. Express Tire San Diego, CA September 2012 - April 2013 Service Advisor
• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles or discounts.
• Prepares repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering repair orders into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Valvoline Instant Oil Change San Diego, Ca. April 2004 – September 2012 Store Manager
• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
• Accomplishes staff results by communicating job expectations sales; planning, monitoring, and appraising job results; disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Establishes strategic goals by gathering pertinent business, financial, service, and operations information; preparing an annual budget; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
• Accomplishes financial objectives by forecasting requirements; scheduling; initiating corrective actions.
• Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends;
• Maintains professional and technical knowledge by attending educational workshops.
• Contributes to team effort by accomplishing related results as needed. Professional References
Mr. Andrew Dickinson, Valvoline Instant Oil Change, 619-***-**** Mr. Carlos Pantoja, Valvoline Instant Oil Change, 619-***-**** Ms. Scott Minsky, Valvoline Instant Oil Change, 619-***-****
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