Customer Service Office Manager
Resume:
Erica "Shaun" Stanford
Dedicated and technically skilled business professional with a versatile administrative support skill set.
Athens, AL 35613
*********@*****.***
Professional Summary
• Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Office Manager
James Dugger Properties-Lewisburg, TN
November 2019 to March 2023
Machining
Walker Diecast-Lewisburg, TN
September 2019 to March 2020
Office Manager/Seasonal
Jackson Hewitt Tax Service-Pulaski, TN
December 2014 to August 2019
Tax preparation, management of 6 employees, customer complaints, customer service, payroll, employee meetings, assisted with contacting IRS, employee training, attending meetings at home office, worked pre season, employee scheduling.
Call Center Customer Service Representative
Kessler Sales-Ardmore, AL
May 2016 to January 2019
Answering incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Responding to emails, researching required information using available resources, enter new customer information into the system Student Services Clerk
Tennessee College of Applied Technology-Pulaski, TN October 2014 to December 2014
Made copies for teachers, passed out mail, helped with paperwork, helped at book store, secretary. Administrative Assistant/intern
Tennessee Career Center-Pulaski, TN
September 2013 to October 2014
Internship @ the Tennessee Career Center in Pulaski Tn. I sat at the front desk and greeted customers, assisted with job searches, help and printed resumes, secretary work. CNA/ Personal Assistant
South Central Human Resource Agency-Fayetteville, TN August 2010 to September 2013
In home patient care, payed bills, ran errands, made appointments, talked to family, was a actual friend to the patient and was a personal assistant.
CNA/WARD CLERK/Secretary for Nursing Staff
Tennessee State Veterans Home-Murfreesboro, TN
June 2002 to June 2010
I worked as a Certified Nursing Assistant starting in June 2002. I worked as the Ward Clerk shortly after being hired. I was the wing secretary. I answered phones, scheduled patients appointments, take messages for nurses, call dr, charted vitals in patient charts, ordered supplies, helped cnas when needed, interacted with patients and patient families.
Office Manager/Call Center
Greens Disposal LLC.-Christiana, TN
April 2008 to April 2010
Manage a company of 6 employees. Schedule routes, add customers, take payments, answer phones, payroll, employee safety meetings, schedule maintenance on trucks, interview potential employees, payments to vendors, refunds, route determination
Education
Associate's degree in Business
Columbia State Community College - Columbia, TN
May 2016 to August 2018
Certified Nursing Technician
State of Tennessee Health - Pulaski, TN
July 2001 to July 2017
Certificate in Administrative Office Technology in AOT TCAT Pulaski - Pulaski, TN
2014 to 2015
Stratford Career Institute in High School Diploma
High School
2001 to 2003
Skills
• Office Management (9 years)
• tax preparation (3 years)
• Scheduling (9 years)
• Customer Service (10+ years)
• Quality Inspector
• Quality Control
• Manufacturing
• Personal Assistant Experience
• Direct Sales
• Quality Assurance
• Accounts Receivable
• Accounts Payable
• QuickBooks
• Microsoft Excel
• Data entry
• English
• Microsoft Word
• Typing
• Microsoft Office
• Call Center (3 years)
• Payroll
• Typing
• Management
• Accounting
• Human Resources
• Interviewing
• Financial planning
• Bookkeeping
• Financial analysis
• Telemarketing
• Financial services
• Banking
• Cash management
• Wealth management
• Asset management
• Tax experience
• Wills, trusts, & estate law
• Investment management
• Portfolio management
• Customer service
• Quality control
• Tax experience
• Personal assistant experience
• Manufacturing
• Sales
• Wills, trusts, & estate law
• Telemarketing
• Human resources
• Quality assurance
• Financial services
• Office management
• Interviewing
• Direct sales
• QuickBooks
• Property management
• Typing
• Research
• Bookkeeping
• Payroll
• Financial planning
• Front desk
• Continuous improvement
• Vital signs
• Cash handling
Languages
• English - Fluent
Certifications and Licenses
Administrative Assistant
May 2015 to Present
Administrative Office Technology
Additional Information
Experienced Inbound Call Center Agent who can efficiently process a large volume of calls in a day. Adept in computer database programs offering exceptional customer service and retaining disgruntled clients who have issues with the company’s product. Specializes in dealing with angry clients processing large amounts of call data and interpreting customer service data from a spreadsheet.
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