Customer Service Facilities Manager

DAVID SCOTT

Senior Facilities Manager

*****.****.*****@*****.*** 707-***-**** Petaluma, CA 94952

WORK EXPERIENCE

Facilities Specialist

REDWOOD CREDIT UNION

**/**** - **/**** ***** Rosa, CA

* **nth Contract Position filling in for a Facilities Specialist on medical leave.

Periodic walkthroughs of the RCU Corp. Office in Santa Rosa, including Restroom and Kitchen/Breakroom checklists. Created PM's for 5 Year inspection, re-striping and re-paving of parking lots for RCU Branch offices, Santa Rosa and Napa Corp. Offices.

Ensured workspaces met the highest standards and kept up with the latest workplace trends.

Oversaw building projects, maintenance, and repair of systems, assets, and site improvements, including building, parking areas, HVAC, mechanical, electrical, plumbing, utilities, and infrastructure systems.

Manage facility vendor and partner relationships including property managers, building owners, and security systems vendors.

Maintained day-to-day operations of facilities, such as delegating or completing maintenance orders off the Jira Facilities Work Ticket System.

Created reports on maintenance, repairs, safety, and other occurrences for supervisors and other relevant staff. Prepared Metrics to include in both Site and Service Specific Percentages for Monthly Facilities Powerpoint Presentation. Scheduled routine inspections and emergency repairs with outside vendors.

Facilities Administration.

Ergonomic Administration.

Property Management Relations.

Client & Vendor Relations.

Purchasing & Procurement Mangement.

Inventory Management.

Stock Operations.

Mailroom Administration.

Shipping & Receiving.

Operational Efficiency & Oversight.

Workplace Safety.

Emergency Preparedness

CAREER OBJECTIVE

Facilities professional with extensive

operational experience within office and

warehouse environments, managing

teams, controlling costs, and

maximizing profitability. Adept in

vendor relations and procurement, with

well honed technical savvy and cross-

functional communication abilities.

EDUCATION

Business Management

Certification

Santa Rosa Junior College

Santa Rosa, CA

Business Computer Training

Sonoma County Job Center

Santa Rosa, CA

Sales Training Seminars

Harris & Associates

Santa Rosa, CA

SKILLS

Asset Management

Space Planning

Supplier contracts management

Cost-reduction strategies

Performance Assessments

Cost-reduction methods

Employee supervision and task

delegation

Performance Evaluation

Strategic Planning and scheduling

Senior Facilities Manager

Balsam Brands

08/2023 - 03/2024 Redwood City, CA

Oversaw management of all company facilities, including Redwood City and Boise offices, Burlingame Warehouse, and Redwood City 4 plex

Maintained the Redwood City 4- Plex Apartments, including scheduling cleanings and landscape teams, ordering supplies, ensuring linens are managed, and ensuring trash is taken out and put back

Ensured workspaces meet the highest standards and kept up with the latest workplace trends

Oversaw building projects, maintenance, and repair of all systems, assets, and site improvements, including building, parking areas, HVAC, mechanical, electrical, plumbing, utilities, and infrastructure systems

Regularly visited sites to evaluate conditions and identify potential repairs and facility maintenance projects

Manage budgets for facilities in partnership with the People and Finance teams

Manage facility vendor and partner relationships including property managers, building owners, and security systems vendors

Worked with the People Initiatives Director to keep track of facilities costs and ensure spend is within budget Worked with IT support vendor to manage IT processes, facility technical upgrades, and asset procurement

Reviewed and negotiated contracts with landlords and other vendors as needed

Traveled to the Boise office up to 6 times per year or as needed to support facilities and build relationships with the building owner and property management

Maintained day-to-day operations of facilities, such as delegating or completing maintenance orders

Create reports on maintenance, repairs, safety, and other occurrences for supervisors and other relevant staff Scheduled routine inspections and emergency repairs with outside vendors

Senior Facilities Manager

Jones Lang Lasalle, Servicing Amazon Music

09/2022 - 02/2023 San Francisco, CA

Contract position as the Senior on-site manager of 4 Offices in San Francisco, CA and Salt Lake City, UT

Overall management of a team of 8 Facilities Managers and Coordinators servicing the Corporate offices of Amazon Music Additional responsibilities also include weekly walkthroughs of the San Francisco offices along with the designated Facilities Coordinator

Financial Management of the San Francisco JLL account for Amazon Music including PO accounts and financials for the region

Performance Evaluations

Budget Administration

Powerpoint Presentation Metrics

JIRA Service Desk Work Ticket System

GUTS - Google Work Ticket System

Oracle NetSuite

Microsoft Visio

Oracle E-Business Suite

NetFacilities

ArcGIS

Microsoft Office 365

Direct reports include 3 Assistant Facilities Managers and 4 Facilities Coordinators

Presentation of Weekly Business Reviews to the Amazon Client as the direct liaison between the JLL Facilities Team and Amazon Facilities Manager

FS Studio, Servicing Google

06/2021 - 05/2022 Mountain View, CA

Contract position as the on-site manager of a Robotics Lab and Office, Invoice and Vendor Management, Purchasing and Security, FS Studio in partnership with Google

Additional responsibilities also included daily walkthrough of the Office and Lab, Monthly Billing, A/P Reports, Office Safety Captain, Office Access Security System Programming and Printing of Badges and Vendor Statements

Facilities Supervisor

Blackstone Technologies, Servicing Delta Dental of California 03/2020 - 08/2020 San Francisco, CA

6 Month Contract position as the on-site manager of a team of 6 overseeing office Facilities and Mailroom Operations, Invoice Management and Security of the corporate office for Delta Dental of California

Additional responsibilities also included daily walkthrough of the 3-Floor Corporate Office, Monthly Billing, A/P Reports, and Vendor Statements

Supervisor Facilities

Esurance

10/2018 - 01/2020 San Francisco, CA

Overall management of a team of 3 overseeing the Facilities, Shipping & Receiving, Mailroom Operations, Purchasing and Security of the corporate office for Esurance insurance company Responsibilities also included hiring and performance reviews and management of the employee services staff

Office Safety Captain, responsible for conducting yearly fire drills and evacuation procedures

Additionally, responsible for the monthly billing, A/P Reports and P&L statements for the Facilities Dept and oversight of the purchasing and facilities issues for the Los Angeles Branch office in Long Beach, CA

Facilities Site Services Manager

The Millenium Group, Servicing Allianz

02/2018 - 08/2018 Petaluma, CA

6 Month Contract position as the On-site manager contracted to build and implement a Petaluma Mail Processing, Policy, Claims & Document Scanning Services Team

Remote manager of the Atlanta, GA, Services Team

Both teams provided Scanning, Records Management, Mailroom Operations, Facilities and Print/Copy/Fabrications for the eastern & western regional offices of an international insurance company Overall responsibilities also included hiring and performance reviews of the Services staff

Office Co-Safety Captain, responsible for conducting yearly fire drills and evacuation procedures

Additionally, responsible for the monthly billing, A/P Reports, P&L statements and SLA QBR's for the on-site Services Team account for The Millenium Group

Facilities & Site Services Manager

Williams Lea, Servicing Baker & McKenzie, LLP

12/2015 - 04/2017 San Francisco, CA

Overall management of a large Facilities Services Team, which provided Hospitality & Reception, Records Management, Shipping

& Receiving, Mailroom Operations, Print/Copy/Fabrications, and Facilities Management for an international law firm in the Embarcadero Center

Overall responsibilities included hiring and performance review and management of 9 employee Services staff

Office Safety Captain, responsible for conducting yearly Fire Drills and evacuation procedures involving all 3 office floors of the firm Additionally, responsible for the monthly billing, A/P Reports, P&L Statements, and SLA QBR's for the on-site Services Team account for Williams Lea Tag, Inc., San Francisco

Purchasing & Facilities Coordinator

Carlsen & Associates, Inc.

11/2014 - 06/2015 Healdsburg, CA

Managed all Purchasing Activities for Carlsen & Associates in the Healdsburg Corporate Office

Coordinated with the Production Team on all equipment materials needed and established production timelines in line with the 2015 Sales Book and projections from 2014 sales Identified cost-cutting measures in procurement of materials and supplies by finding new vendors that had lower per unit cost pricing on identical or comparable parts and equipment from current established vendors

Overall projections on cost savings to Carlsen & Associates during the 8 months in Purchasing, $75,000 to $100,000

Performed daily cycle counts of production and

electrical/assembly dept

Parts and materials to meet Production build schedules and Customer equipment orders

Facilities Coordination of all OSHA, Health & Safety Programs, Hazardous Waste Removal, Office Equipment & Supplies and Service Vendor Management

Performed all RMA Returns for Service Dept

Including Repair and Refurbishment of equipment and Core Returns for Ozone Core Generators

Processed all company Purchase Orders, monitored status updates, ship dates, received and delivered all incoming orders to designated departments

Re-organized stock inventory storage, parts labeling and low stock point coding

Handled all the Data Entry into the NetSuite Office Administration System of all Purchase Orders and RMA Returns of Equipment and Supplies for the company

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