Chief Executive Officer

SANDEEP BAROT

*** **** ******

Vero Beach, FL ***68

Cell: 772-***-****

Email: **************@*****.***

Education:

Kaplan University - Bachelors of Science in Business Administration February 2013

Kaplan University- Associate of Applied Science in Information Technology August 2011

Work Experience:

Rush Street Interactive – Player Support Agent Manager/VIP Host May 2018 – September 2019

Assisted players comments and concerns via Live Chat, Email, and Phone.

Assisted with general concerns, manual ID verification, account management as well as responsible gaming issues

Successfully troubleshooted various technical issues such as computer, browser, application installation, and mobile devices as well as many other technical issues to assist the player in successfully creating an account and and being able to successfully play without any issues.

Assisted players with specifics about promotions, loyalty programs, and terms and conditions

Assisted players and responded to inquiries via community chat

Escalated all necessary issues to management in a timely fashion via internal ticketing system

Performed payment approvals for small transactions while following processes to identify Fraud, AML, and risk

Lux Tea Company- CEO/Owner September 2016- Present

Cultivated beneficial rapport with customers by responding to inquiries and concerns

Created, organized, and effectively lead subordinate employees to ensure revenue growth and upbeat

Exercised adept managerial approaches to assure customers with a great shopping experience

Flawlessly managed scheduling and payroll, Human Resources responsibilities, and the maximization of sales and profit objectives

Facilitated and directed 3-10 associates on a daily basis in regards to proficient customer service

Actively maintained record keeping of assets within an asset management database of over 1,000 assets to ensure accurate inventory.

Work with wholesale vendors to facilitate and direct product merchandising, receiving processes, and labeling and pricing.

Brighthouse Networks- Service Desk Tier 3 Support December 2014- September 2016

Handled issues ranging from cable related problems, wireless and advanced computer troubleshooting. Other duties included:

Providing client support and technical issue resolution via email, phone, web

Build rapport and elicit problem details from non-technical or technical customers

Provide timely, efficient and pleasant follow up to user questions or issues

Document all incidents in incident tracking system

Manage incidents to closure

Interact effectively with customers and internal employees

Escalate issues as needed

SME for Tier 1 and Tier 2 Support

AppleCare -Tech support/Service Desk Tier 1 April 2013- June 2014

Provide tier 1 technical support on Apple CPU products such as desktops and portables.

Troubleshooting and finding the root cause of technical issues from incoming calls

Technical issues include:

oAll functions of the Operating System (Mac OS X)

oInstall, Launch, and Recovery of all supported Apple applications and features

oApplication such as Mail, Safari, iCal, Address Book, Text Edit, iChat, iTunes, Pages,

oKeynote, Numbers (the equivalent to Word, Power Point, and Excel), Time Machine (Apple method of backing up data a whole system), etc.

oConnectivity via Wi-Fi, Ethernet, Blue Tooth, and Infer Red.

oNetwork setting and configuration on Apple Airports (aka an Apple manufactured router)

Menz & Battista Attorneys at Law- Service Desk/ Tech Support September 2011- March 2013

Maintained the office computers, network, and phones

Installed and upgraded all computers to windows 7

Managed employee support tickets and resolved issues successfully

Provided one on one training on computer systems and programs

Maintained all peripherals ( BlackBerry’s, iPhone’s, iPad’s, etc.)

Maintained network printers and fax machines

Assisted in data entry of clients

Earned a solid reputation for resolving complex issues and providing exceptional customer service.

Assisted users with policies and procedures for setting up conference calls, new accounts, web/network presentations and voice mail.

Shands Hospital- IAM Analyst Level 1 February 2011- September 2011

Duties include application level account creation, management and auditing, for a variety of applications including: AD, Siemens NetAccess, EPIC (INP and AMB) and Stentor/iSITE.

Have participated in the development of documentation and processes for credentialed provider access.

Access control, security identification and termination of accounts.

Provisioning, troubleshooting and auditing of all credentialed and non-credentialed user accounts.

Qualifications & Skills:

●Established ability to analyze, troubleshoot and determine technical problems.

●Rapid learner

●Better analytical and problem resolving ability, with a track record of enhancing operations

●Astonishing people skills

●Fluent in two languages (Gujarati, English)

●Detail oriented and have strong analytical abilities

●Outstanding problem solving skills, reporting skills

●Excellent interpersonal communication skills, both verbal and written

●Providing support of IT networks, software and hardware

Technical Qualifications:

OS - Win 2000/XP/ME/Vista/Seven, 8, All Mac OS X

Software Applications - Microsoft Office (Word, Power Point, Excel, Access), Norton Utilities, Active Directory, Apple

iWork (Pages, Keynote, Numbers)

Networking - TCP/IP, LAN/WAN, VPN

Languages Known - HTML, XML

Educational Achievements:

●Member of the Kaplan University Deans list honors

●Member of the National Society of Collegiate Scholars at Kaplan University

●Graduated with a 3.0 grade point average

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