Customer Service Specialist
Resume:
David A. Rashed
Atlanta, ga **310
*********@*****.***
Objective
Dedicated and customer focused Customer Service Specialist with over 30 years of experience in delivering exceptional support and creating positive customer experiences, looking to expand my abilities with organizations that align with my passions and how I vision myself in my community. Proven ability to resolve issues efficiently and foster long term client relationships. Seeking to bring strong communication and problem solving skills to a new role. Core Competencies
Customer Relationship Management
Built and maintained strong relationships with clients, resulting in a 50% increase in customer satisfaction ratings
Conducted regular follow-ups to ensure customer needs were met and feedback was addressed promptly.
Problem Solving and Conflict Resolution
Successfully resolved customer complaints and inquiries, achieving a resolution rate of 100% within the first contact
Utilize active listening skills to understand customer concerns and provide appropriate solutions. Communication and Interpersonal Skills
Delivered clear and concise information to customers regarding products, services, and policies, enhancing overall customer understanding. Collaborated with cross-functional teams to improve service delivery and client engagement strategies.
Technical Proficiency
Proficient In Microsoft Office, Microsoft Word, Excel IQD, enabling efficient data management and reporting. Leveraged technology to streamline communication processes and improve response times
Professional Experience
Customer Service Specialist/Independent Contractor Uber Technologies- Santa Monica, California
March 2020- Present
High Ratings and Customer Feedback
Maintained a consistent 4.9 0r 5.0 star rating over an extended period, with numerous positive reviews from customers, showcasing excellent customer service skills. Top Driver Status: Achieved “top Driver” status within the Uber platform, which often comes with benefits such as access to exclusive promotions, higher earnings, and priority support. Community Engagement: Actively participated in community events or local initiatives that support ride sharing or contribute to community safety and awareness. Diverse clientele: Successfully serving a wide range of clients, including business travelers, tourists,and local residents, while adapting to different customer needs and preferences Safety and Incident Management: Demonstrated exceptional skills in handling difficult situations, such as navigating emergencies or managing unruly passengers, while ensuring the safety of all involved.
Networking and Connections: Created relationships with passengers that lead to repeat business, referrals, or even professional networking opportunities in various industries. Vehicle Maintenance and Management: Maintained a high quality vehicle that met Uber’s standards,demonstrating responsibility and care for assets which can lead to better ratings. Feedback Implementation: Actively used passenger feedback to improve service quality and adapting driving style, routes and conversation topics based on customer preferences. Customer Support Representative
Hojeij Brand Foods-Atlanta,GA
February 2016-March 2020
Customer Satisfaction: consistently received a customer satisfaction rating of over 95% based on feedback forms and online reviews, contributing to an overall increase in the restaurants reputation
Sales Performance: achieved the highest sales volume in the restaurant for three consecutive quarters by effectively upselling menu items and specials, resulting n a 50% increase in average check size
Efficiency and Speed: Recognized for outstanding efficiency by reducing average table turnover time by 15 minutes through effective time management and multitasking, leading to increased revenue during peak hours.
Team Collaboration: Played a key role in training and mentoring new servers, leading to a 20% reduction in training time and improved service quality across the team. Conflict Resolution:Successfully resolved customer complaints and issues on the spot, leading to positive outcomes and repeat business; received recognition from management for maintaining guest satisfaction under pressure.
Menu Knowledge: Developed extensive knowledge of the menu and wine pairings, allowing for tailored recommendations that enhanced the dining experience and increased customer satisfaction.
ADMINISTRATIVE COORDINATOR
Coca Cola- Atlanta,Ga
March 2011-May 2020
Responsible for logging incoming samples into Ingredient Quality Department{IQD} database, a process that involved receiving, sorting, and delivering applicable documents to the respective IQD laboratories, identified, classified and entered sensitive company information into the IQD databases and spreadsheets. Provided administrative support for designated management teams, interfaced with customers and management at various levels for customer service. Set up and coordinated meetings, made travel arrangements and maintained the department work assignment and event calendar. Assisted with the creation and development of presentations and corresponding material
Education
Community College of Philadelphia
Associate of science General Studies
June 1993
References
Available upon request
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