Customer Service Representative
Resume:
SHERRY CALHOUN
** ****** **** **. ******, Ga.****3
**************@*****.***
Objective:
To obtain a challenging position as a Customer Service Representative where my skills and experience can be utilized to provide exceptional customer service. I am ready for a challenging position with opportunity for growth. I have over 10+ years experience in customer service/office environment as well as experience in retail, finance, automotive, shipping and packaging. In the public eye I consider people to be my jam, I have a lot to offer and a lot still to learn.
Professional Summary:
•Customer service representative with over 10 years experience, areas of expertise includes being a people person. In person, over the phone or online chats.
•Meticulous CSR, excellent at juggling multiple tasks and working under pressure.
•Experienced CSR professional with strong leadership and relationship building skills.
•Experienced with Windows, Excel and Microsoft
•Broad industry experience includes finance, automotive, retail, shipping and packaging.
Skills:
•Extremely organized
•Conflict resolution: Notary of the public
•Data management: Cash, credit/debit and deposit management
•Strong verbal communication: Strong phone and computer skills
•Self-motivated: Work well alone as well as a team player
Work History:
Office Manager, 03/2022-04/2023
Treatment Center of Newnan – Newnan, Ga
•First point of contact for the patients and vendors
•Asked open-ended questions to assess customer needs
•Handled cash, credit and check transactions as well as daily deposits
•Faxing, copies, scan and email
•Closing and opening of the office
•Multi-line phone system
•Filing, completing patient profile and data entry
•Keeping supplies in stock and working with vendors
CSR Remote, 08/2021-02/2022
Sitel Operating Corp – Nashville, Tn
•Online and phone customer service
•Medicare knowledge
•Asked open-ended questions to assess customer needs
•Taking incoming calls and emails
CSR Remote, 02/2021-07/2021
Sitel Inc – Austin, Tx
•Taking phone calls and emails about the turbo tax program
•Online and phone customer service
•Tax knowledge
•Asked open-ended questions to assess customer needs
Customer Service/Clerk, 10/2017-04/2021
Pak Mail – Newnan, Ga
•Assisted various business groups with document organization
•Assisted various customers with packaging and shipping products all over the world
•Handled cash, credit and check transactions as well as daily deposits
•Faxing, copies, scan and email for customers, multi-line phone systems
•Closing and opening of the store, vendor and supply knowledge
•Asked open-ended questions to assess customer needs
•Restocked inventory every month, participated in physical inventory counts every quarter
•Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
Education:
High School Diploma: 1993
East Coweta High School – Sharpsburg, Ga
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