Project Manager Data Center

JAMES (A.) UHRLAUB II

Phillipsburg, ***** NJ 908-***-**** **********@*****.***

Summary

Experienced Data Center Electrical Project Manager with a proven track record in managing the design and implementation of electrical systems in high-availability environments. Skilled in delivering complex projects on time and within budget, ensuring compliance with industry standards. Expertise includes electrical engineering, budget management, quality assurance, and promoting energy-efficient, sustainable practices. Strong collaborator, adept at managing stakeholder relationships and mitigating risks to ensure project success.

Technical Skills

Team Leadership

Electrical Engineering

Project Management

Technical Documentation

Regulatory Compliance

Stakeholder Management

Technical Documentation

Budgeting and Cost Control

Work Experience

Electrical Power Systems Installation Field Engineer/Project Manager 08/2018 to 09/2024 JDC Technical Services, INC Hackettstown NJ

Safety Certifications, OSHA 30 and NFPA 70E certified, ensuring adherence to safety protocols and electrical safety standards.

Advanced Technical Certifications Certified in Exotherm, Siemens, Woodward, and Microsoft across multiple technical domains.

Training and Compliance Leadership, Experienced IEEE trainer focusing on NEC compliance and industry protocols, including Modbus, RS485, DNP, and IEC 61850.

Data Center and SCADA Operations. Hands-on experience in the construction, maintenance, and troubleshooting of Microsoft and Digital Realty Data Centers, supporting SCADA RTUs and complex electrical systems. IT Infrastructure/Data Center Support Engineer (Contractor) 01/2018 to 08/2018 John Deere/Cognizant Coffeyville, Kansas

Delivered comprehensive desktop and laptop hardware/software support (Break/Fix) to 150+ users across multiple environments, ensuring timely issue resolution and minimizing downtime.

Provided 24/7 on-site technical support to John Deere and their MSP, maintaining optimal IT service levels and system performance.

Utilized ServiceNow ticketing system for detailed documentation of technical issues and resolutions, ensuring accuracy and tracking of service requests.

Administered Active Directory and coached team members by developing training aids, improving team efficiency and technical proficiency.

NOC/Data Center Operations Support & Test Engineer (Contractor) 08/2017 to 11/2017 Century Link/Apex Systems Salt Lake City, Utah

Provided Optical NOC surveillance and testing for customer networks across 14 states, ensuring proactive monitoring and network stability.

Interfaced daily with internal and external customers on Metro Ethernet, DWDM, and SONET services, resolving escalations and ensuring service quality.

Managed and coordinated repair efforts with internal and external teams to meet customer repair commitments and service level agreements.

Reviewed and interpreted circuit engineering documents and technical procedures, leveraging expertise in TIRKS designs, TEMS, NMA, OTTO, and WFA.

Advanced Repair Agent - Geek Squad 09/2014 to 08/2017 Best Buy Stores Inc Phillipsburg, NJ

Actively engaged with clients remotely on a daily basis, providing high-quality technical support.

Diagnosed, repaired, and tested PCs (Windows), MAC, and Apple devices (iOS) for hardware/software issues (Break/Fix).

Achieved Gold and Geek Squad Certifications, showcasing advanced technical expertise.

Conducted thorough testing and troubleshooting to ensure optimal performance of repaired devices. IT/IS Data Center & Network Operations Engineer/Manager (Contractor & Full Time) 03/2015 to 12/2015 Lehigh Heavy Forge Corp. Bethlehem, PA

Designed, implemented, and supported complex communication networks (Wi-Fi, fiber, cable, and cellular) across a 4- building campus, ensuring seamless connectivity for 200 end users.

Administered and supported Active Directory, Windows servers, and backup systems (Symantec Endpoint Service, DELL AppAssure SAN), enhancing network security and data integrity.

Managed and configured corporate Video Conferencing, Audio-Visual systems, and IP-based communications (Cisco Catalyst, Meraki, Avaya), optimizing collaboration and network performance.

Setup and maintained Citrix Receiver workstations in a virtual desktop environment, supporting various applications and programs through SIP and VLAN configurations.

Owner / Operator 02/1998 to 09/2014

SKYPC Phillipsburg, NJ

Oversaw daily business operations, including strategic planning, financial management, and customer relations, ensuring sustainable growth and profitability.

Developed and implemented business strategies to optimize operational efficiency and streamline workflows.

Managed vendor relationships and negotiated contracts to secure competitive pricing and maintain quality standards.

Led recruitment, training, and performance management for employees, fostering a productive and motivated team environment.

Data Center/ Network Operations/Installation Manager - Senior Technical Support/Lab Support/Test & Field Engineer/Manager 12/2013 to 06/2014

Hudson Fiber Networks Paramus, NJ

Managed end-to-end data center operations, network installations, and technical support for complex systems, ensuring optimal performance and uptime.

Led cross-functional teams in testing, troubleshooting, and implementing network solutions, including Wi-Fi, LAN/WAN, and fiber optics, to meet high-performance standards.

Directed field engineering projects, overseeing the deployment of network infrastructure, equipment installation, and system upgrades.

Collaborated with stakeholders to design, implement, and maintain large-scale network environments, leveraging advanced knowledge in Cisco, Citrix, and Microsoft server systems. Senior Satellite Test/Wireless Equipment LAB Manager/Engineer/ Senior Customer Technical Support Engineer

(Contractor) 01/2013 to 12/2013

Alcatel-Lucent/Unicon International Murray Hill, NJ

Managed and engineered satellite test and wireless equipment laboratories, overseeing all testing processes to ensure compliance with industry standards and operational effectiveness.

Developed and executed testing protocols for satellite and wireless technologies, leading efforts to troubleshoot and resolve complex technical issues.

Provided senior-level customer technical support, collaborating closely with clients to address inquiries and deliver effective solutions tailored to their needs.

Leveraged advanced technical expertise to mentor junior engineers and support staff, fostering a culture of continuous learning and professional development.

Senior Project Engineer/Manager 02/2012 to 11/2012 Ecomm Technologies East Hanover, NJ

Coordinated cross-functional teams, including engineering, design, and construction, to drive project objectives and facilitate effective communication.

Developed comprehensive project plans, including scope, resources, and risk management strategies, to mitigate potential challenges and ensure successful outcomes.

Oversaw project documentation, including specifications, schedules, and budgets, while conducting regular status meetings to monitor progress and address issues.

Fostered strong relationships with clients and stakeholders, ensuring alignment with project goals and maintaining high levels of satisfaction throughout the project lifecycle. Senior Tier III/IV (MPLS) Senior Data Center/NOC Customer Technical Support Engineer 03/2011 to 02/2012 Broadview Networks King of Prussia, PA

Provided expert Tier III/IV technical support for MPLS networks, troubleshooting complex data center and NOC issues to ensure optimal service delivery and network performance.

Managed escalated customer incidents and inquiries, utilizing advanced diagnostic tools and methodologies to identify root causes and implement effective solutions.

Collaborated with engineering and network operations teams to design, deploy, and maintain MPLS network infrastructures, enhancing overall system reliability and efficiency.

Conducted performance monitoring and capacity planning to optimize resource utilization and improve service quality within the data center environment.

Tier III Senior Associate Manager/Network Technical Support Engineer 04/2006 to 09/2010 Avaya Communication Lincroft/Basking Ridge, NJ

Supervised and mentored a team of Tier III technical support engineers, ensuring the delivery of high-quality network support and resolution of complex technical issues.

Provided expert-level troubleshooting and support for network infrastructure, including routers, switches, and firewalls, to maintain optimal performance and reliability.

Collaborated with cross-functional teams to facilitate network upgrades and deployments, ensuring seamless integration with existing systems.

Analyzed support metrics and customer feedback to identify areas for improvement, driving initiatives to enhance service quality and customer satisfaction.

Senior Technical Team Manager - Laboratory Environmental Operations Management (LEOM) 05/2005 to 04/2006 Lucent Technologies Wireless Whippany, NJ

Led a team of technical professionals in managing laboratory environmental operations, ensuring compliance with safety regulations and industry standards.

Developed and implemented operational strategies to enhance laboratory efficiency, reliability, and safety in environmental testing and analysis.

Oversaw the maintenance and calibration of laboratory equipment, ensuring optimal performance and adherence to quality assurance protocols.

Collaborated with cross-functional teams to develop and execute project plans, timelines, and budgets for laboratory operations and initiatives.

Senior Technical Support Engineer Wireless Broadband Tier III Wireless Network Operations Technical Support

(NOC/Data Center) – Lead Engineer

11/2003 to 04/2005

Flarion Technologies Bedminster, NJ

Provide a diverse range of employment opportunities in both contractor and full-time positions within [specific industry, e.g., construction, IT, engineering]..

Focus on professional development and continuous learning, empowering employees to enhance their skills and advance their careers.

Tailor solutions to meet the unique needs of each project, ensuring client satisfaction and successful outcomes.

Maintain strong relationships with clients and stakeholders through clear communication and a commitment to excellence. Senior Technical Support Engineer - Network Test and Quality Assurance Certification Engineer – Team Lead 09/2001 to 03/2003

AT&T Labs Research and Development South Middletown, NJ

Specialize in providing tailored solutions in [specific industry, e.g., construction, IT, environmental management], ensuring client needs are met effectively.

Deliver high-quality project management services, overseeing all phases of project execution from planning to completion.

Maintain strict adherence to safety regulations and industry standards, fostering a culture of compliance and quality assurance.

Leverage a skilled team of professionals to drive innovation and efficiency, consistently delivering projects on time and within budget.

Senior Technical Support Engineer - Tier III System/Network Test Global Technical Support Engineer and Quality Assurance Certification Engineer – Team Lead 07/1981 to 07/2001 AT&T/Lucent Technologies Liberty Corner, NJ

Led Tier III technical support for complex system and network issues, providing expert troubleshooting and resolution for critical customer concerns on a global scale.

Coordinated and conducted rigorous testing and quality assurance processes for system/network components, ensuring compliance with established standards and specifications.

Developed and implemented technical training programs for support teams, enhancing their problem-solving capabilities and improving overall service quality.

Collaborated with engineering and product development teams to identify recurring issues, drive root cause analysis, and recommend product improvements.

Director of Regional Customer Technical Support and Quality Assurance Certification 12/1989 to 06/1995 AT&T International Asia

Directed regional technical support operations, managing cross-functional teams to deliver high-quality customer service and technical solutions across multiple locations.

Developed and implemented quality assurance protocols, ensuring compliance with industry standards and enhancing product/service reliability.

Collaborated with product development and engineering teams to identify and resolve complex technical issues, driving continuous improvement initiatives.

Established performance metrics and conducted in-depth analysis to optimize support processes and improve customer satisfaction.

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Education

Associates Degree: Electrical Engineering

U.S. Navy San Diego, CA

Certificate of Higher Learning: Project Management Professional University of Lucent Whippany, NJ

Certificate of Higher Learning: CompTIA A+, CompTIA Network+ & CNST New Horizons Computer Learning Center Bethlehem, PA Certificate of Higher Learning: Telecommunications AT&T/Lucent Technologies Murray Hill, NJ

Certifications

ACA Avaya Certified Associate

ACS Avaya Certified Specialist

ACE Avaya Certified Engineer

ACIS Avaya Certified Implement Specialist

ACSS Avaya Certified Support Specialist

ATTPS - AT&T/Lucent Certified Packet Switching Engineer (Datakit, Datakit II, BNS2000, Globeview2000 (ATM)) Certified

CompTIA A+

CompTIA Network+

CWNA Cisco Wireless Network Associate - (in progress)

CCNA Cisco Certified Network Associate – (in progress)

MCSE Microsoft Certified Solutions Expert - (in progress) Associations

Military Active Duty U.S. Navy - Veteran

Military US Naval Reserve

Military USN Reserve Sailor of the Year for Fixed Wing Patrol Squadron (VP) MAU

Military USN Reserve Sailor of the Year for Naval Air Station Moffett Field, CA

American Legion

Veteran of Foreign Wars (VFW)

Masonic (Free Mason).

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