Customer Service Store Manager
Resume:
Erroll Jefferson
Harvey, Louisiana 70058
errolljefferson@icloud .com
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Skills
Customer Assistance Problem-solving Service standard compliance Multitasking and organization Account updating Complaint resolution Scheduling Call management Customer education
Experience
October 2021 - January 2023
MyFitness Store.com, Houston, TX- Retail Store Manager
● Responded to customer requests for products, services, and company information.
● Trained new personnel regarding company operations, policies, and services.
● Cross-trained and backed up other customer service managers.
● Exhibited high energy and professionalism when dealing with clients and staff.
● Promptly responded to inquiries and requests from prospective customers.
● Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
● Sought ways to improve processes and services provided.
● Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
June 1995 - March 2021
Fitness Expo, New Orleans, LA-Sales Representative
● Educated customers about billing, payment processing and support policies and procedures.
● Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
● Cross-trained and provided backup support for organizational leadership.
● Promptly responded to inquiries and requests from prospective customers.
● Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
● Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
● Identified and resolved discrepancies and errors in customer accounts.
● Maintained up-to-date knowledge of product and service changes. 2
February 1993 - June 1995
Wells Fargo, New Orleans, LA- Vault Supervisor
● Processed quarterly vault and ATM audits with zero error rate.
● Balanced staff and vault at end of day and secured monies in accordance with established procedures.
● Maintained strict confidentiality of bank records and client information.
● Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security. February 1993 - June 1995
Foot Locker, New Orleans, LA- Sales Associate
● Assessed customer needs and utilized suggestive selling techniques to drive sales.
● Answered customer questions about sizing, accessories, and merchandise care.
● Prepared merchandise for the sales floor by pricing or tagging.
● Engaged with customers to build rapport and loyalty.
● Solved customer challenges by offering relevant products and services.
● Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
● Maintained calm demeanor and professionally managed issues in busy, high-stress situations. Education
August 1988 - December 1989
University of New Orleans, New Orleans, LA
Relevant Coursework
● Principles of Economics
● Risk Management
● Marketing
● Fundamentals of Business Statistics
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