Customer Service Operations Management
Resume:
CONTACTS
SKILLS
*************@*****.***
Dar Es Salaam, Tanzania
ACADEMICS
Masters Of Shipping
Economics & Logistics, Dar
Es Salaam Maritime
Institute, 2021
Advanced Diploma in
Business Administration,
College Of Business
Education, 2010
Certificate in Secretarial
Works, AR-Bright
Promotion Training Centre,
2002
Certificate in Micro
Computer Applications,
Msimbazi Centre, 2002
MS Office
Report Writing
Administrative
Attention To Detail
Communication
Interpersonal
Customer Service
Organizational
MOBILE
ADDRESS
TRAINING
Port Operations Management,
Dar Es Salaam Maritime
Institute, 2022
Change & Time Management
Customs Procedures
Quality Management System
Fire Training
Effective Handling of Customer
Complaints
With over MARIA 15 years of experience in MUSHI the international shipping and logistics industry, I have honed my skills in operations management, ensuring efficient and streamlined processes across global supply chains. My career has been marked by a consistent track record of optimizing logistics operations, enhancing customer satisfaction, and driving cost-effective solutions. I am adept at navigating the complexities of international regulations, fostering strong relationships with clients and partners, and implementing innovative strategies to overcome logistical challenges.
EXPERIENCE
Duties
Overseeing daily logistics operations and ensuring efficient delivery schedules.
Coordinating with drivers and warehouse staff to maintain smooth workflow. Supervising the maintenance of vehicles and equipment, ensuring they are in good working condition.
Implementing and monitoring safety protocols to ensure compliance with regulations.
Handling administrative tasks such as scheduling, reporting, and record- keeping.
Liaising with clients to address and resolve any logistics-related issues. SUPERVISOR, LOGISTICS & ADMINISTRATION 2021 - 2022 HARBIN GUOJI LOGISTICS CO. LTD
Duties
Led the client operations team to ensure seamless logistics and transportation services.
Managed day-to-day operations, ensuring timely delivery and high customer satisfaction.
Implemented process improvements that increased operational efficiency and reduced costs.
Coordinated with cross-functional teams to streamline logistics processes and resolve issues.
Developed and maintained strong relationships with clients, addressing their needs and concerns promptly.
Analyzed logistics performance data to identify trends and areas for improvement.
CLIENTS OPERATION MANAGER 2018 - 2021
MULTIMODAL TRANSPORT AFRICA LTD
Duties
Maintained accurate records of customer interactions, transactions, comments, and complaints, ensuring data integrity and accessibility. Assisted in tracking shipments, providing customers with real-time updates on delivery status, and resolving any issues that arose during transit. Managed and processed orders, returns, and exchanges, ensuring compliance with company policies and customer requirements. Addressed and resolved customer inquiries and complaints related to logistics and warehousing services in a timely and efficient manner. Managed the documentation of the QMS, internal quality communication, and analysis of team performance dashboards.
Accounted for the functioning of the QMS in his/her department. Ensured the execution and effectiveness of corrective and preventive measures proposed.
CUSTOMER SERVICE & OFFICER 2008 - 2017
BOLLORE TRANSPORT & LOGISTICS (T) LTD
OTHER EXPERIENCES
SECRETARY & OFFICE CASHIER 2003 - 2008
SODETRA (SPRL) LTD
REFEREES
Mrs. MWANAKOMBO VESSO
CI GROUP (T) LTD, DSM
Mr. STANLEY PALANGYO
AVEC LOGISTICS CO LTD
Mr. SHANNEL MAHOO
TH FREIGHT CLEARING & FORWARDING LTD
SECRETARY & RECEPTIONIST 2002 - 2003
TANGANYIKA ARMS LTD
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