Administrative Assistant Customer Service

Location:

Waco, TX

Salary:

$20 an hour

Posted:

December 21, 2024

Contact this candidate

Resume:

RHONDA

WILSON

*.*******@*****.***

469-***-****

Dallas, TX 75237

SKILLS

Administrative Support

Scheduling and calendar management

Confidentiality and Data Protection

Attention to Detail

Customer Service

EDUCATION

Mountain View Jr. College

Dallas, TX

No Degree: Writing

Duncanville High School

Duncanville, TX • 05/1987

High School Diploma

Relevant Coursework: Vocational Office Education learning typing and some accounting

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

WORK HISTORY

Upwork.com - Virtual Administrative Assistant/Telemarketer

Remote Job • 04/2024 - 05/2024

Called on prospective customers offering the services of a 24/7 online chat support company that has system and personnel available to do this work. Boosted conversion rates through skillful negotiation tactics and overcoming objections from potential customers.

Upwork.com - Data Entry Clerk

Remote • 02/2024 - 04/2024

Created a list of residential construction General Contractors that work in Austin, TX. The list was pulled from Google searches and research on trade websites such as Houzz. Entered the business name, mailing addresses and phone numbers into Excel Spreadsheet.

Upwork.com - Virtual Administrative Assistant

Remote • 01/2020 - 04/2024

Work for a Real Estate Energy Audit Company in Austin, TX. Worked with the Owner on anything he needed done. Did jobs for him as Receptionist, Telemarketer, Appointment Setter, Customer Service, and Accounting.

Answered the phones for this business. Took care of customer's needs including scheduling appointments for field service reps. Kept the calendar on appointments . Worked in an Automated Dialer calling potential Appointments for Energy Audits. Worked in Quickbooks taking customer credit card information over the phone.

Communicated daily with the owner and completed assignments as requested.

Upwork.com - US Based Appointment Setter

Remote • 01/2019 - 12/2019

Made phone calls for House Buyer, We Buy Houses. Set appointments for anyone wishing to sell their home, to speak with my client. Used provided call list to sort, organize and prioritize before making outbound calls to potential home sellers. Maintained detailed records.