Customer Service Human Resource
Resume:
Christy
Gibson
*** ******** **., **********, ** 38230
*********@*****.***
With over 15 years of experience at the Northwest Tennessee Development District & Human Resource Agency, I have gained valuable insights into client needs and in-home service identification. My role has allowed me to develop a comprehensive understanding of the diverse perspectives of those I serve. I also hold an associate degree in business, which complements my extensive experience in office administration and clerical work. I am eager to leverage my academic background and proven expertise in back-office operations, customer service, and data entry to contribute effectively. I am confident that my skills and dedication would make me a valuable asset to your company and team. Skills
• Familiar with operating several types of office
equipment.
• Generating and creating forms, flyers, and/or
brochures.
• Able to navigate through Word, Excel,
PowerPoint, Outlook, and Adobe Acrobat.
• Proficient in customer service skills.
Experience
MAY 2022 – OCTOBER 2024
Nutrition Office Manager
Northwest TN Human Resource Agency & Development District, Martin, TN
• Create/update forms and brochures.
• Sign, date, and complete Service Authorizations for current and new consumers.
• Fill out and send in meal orders on a weekly basis to all fifteen meal site locations.
• Update monthly reports to reflect what each person at each site has done for the month. Whether they started, ended, were put on hold, resumed, or had a frequency change in the number of meals they received, this was all reflected on the monthly reports.
• Responsible for creating check request for all incoming bills and then mailing out checks in an appropriate time.
• Gathered travel sheets from delivery drivers, refigured and typed up on correct form, submitted and then mailed out checks to drivers.
2
APRIL 2009 – MAY 2022
Administrative Assistant
Northwest Tennessee Human Resource Agency & Development District with the Area Agency on Aging & Disability, Martin, TN
• Create/update forms and brochures.
• Setup conference room for quarterly Advisory Council meetings.
• Order and maintain necessary office supplies.
• Receive calls for Information & Assistance. Call incoming referrals to screen or update screening on clients for in-home services.
• Send out yearly surveys for AAAD programs at which I would maintain and record the status of each survey returned.
• Daily, I would go through each call in the I & A call log to send out surveys to callers from recent assessments.
• Available for other clerical duties when needed. AUGUST 2008 – DECEMBER 2008
Customer Service Representative
Kellwood Company, Rutherford, TN
• Updated stock and shipping information.
• Notified customers of potential stock issues and return authorizations.
• Collaborated with customers to ensure all questions were answered with satisfaction.
• Verified and wrote up orders for customers.
• Answered all emails promptly.
Education
APRIL 2021
Associate degree in business - Bethel University, McKenzie, TN MAY 1994
Diploma - Union City High School, Union City, TN
Certifications
AIRS (Alliance of Information & Referral System) CRS-A/D
(Community Resource Specialist – Aging & Disability)
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