Human Resources Customer Service

Zabiullah Barekzai

****.**********@*****.*** 571-***-**** Falls Church (Zip Code: 22041) VA

Committed Administrative and Human Resources Coordinator dedicated to optimizing processes through expertise in immigration, administration, recruitment, and employee relations. Well-versed in navigating fast-paced and challenging public sector and conflict zone settings. Proficient in Dari/Farsi, Pashto, and English. 10 year Green Card holder with authorization to work for any U.S. employer.

EMPLOYMENT

The Anwari Law Firm

Admin & HR Coordinator 01/2024-Present

Oversees and supervises the established administrative management protocols for the office.

Helps visitors, coordinates attorney schedules, and decides whether individuals seeking appointments should be scheduled on the calendars or directed to the appropriate department.

Collaborates closely with paralegals and the team to enhance communication, identify issues, gather feedback, and disseminate program information, reports, memoranda, and updates.

Supervising all office employees to ensure productivity, meeting deadlines, and maintaining law firm standards.

Providing guidance and support to employees facing challenges in their roles.

Responding to phone calls and emails from customers and clients, and directing them to the appropriate staff members.

Keeping track of office supplies and replenishing them as necessary by placing orders for stationery, furniture, appliances, and electronics.

Managing the recruitment process, which includes conducting interviews, facilitating onboarding, orientation, and training for new office employees, and coordinating their employment paperwork.

Coordinating with maintenance companies to uphold cleanliness and safety standards in the office, as well as ensuring that office appliances are well-maintained and in proper working condition.

Reporting office progress to senior management and collaborating with them to enhance office operations and procedures.

Oversee the Firm HR mailbox and direct emails to the relevant parties within the department.

Handle incoming and outgoing mail

Copy, distribute, send, and file (via email, mail, courier, or express service)

The Anwari Law Firm

Paralegal 10/2021-12/2023

Collaborate with immigration attorneys to prepare and submit diverse immigration applications, encompassing visas, green cards, citizenship, and asylum applications.

Prepare and meticulously review immigration forms, petitions, and accompanying documents for accuracy and completeness.

Communicate with clients to gather essential information and documentation necessary for their cases

Maintain well-organized case files, ensuring that all pertinent documents are current and easily accessible.

Collaborate with government agencies, such as USCIS and the Department of State, to monitor the status of applications and petitions.

Assist in preparing clients for immigration interviews and hearings.

Draft and proofread correspondence, affidavits, and legal memoranda related to immigration matters.

Stay abreast of changes in immigration laws and policies to ensure compliance and provide up-to-date advice to clients.

Coordinate with interpreters and translators when working with clients facing language barriers.

Manage administrative tasks, including scheduling appointments, maintaining calendars, and updating client databases.

Deliver excellent customer service by promptly responding to client inquiries and addressing their concerns.

Work collaboratively with other paralegals and legal professionals within the firm to effectively support immigration cases.

Whole Foods Market

Cashier 02/2021-08/2021

Provides support as a member of the Front-End team to include assisting customers during the check-out process

Performing all cash register functions, bagging groceries, and working at the customer service desk.

Works to maintain attractive customer service displays and support provides support as a member of the Front-End team to include assisting customers during the check-out process

Performing all cash register functions, bagging groceries, and working at the customer service desk. Works to maintain attractive customer service displays and support.

HarrisTeeter 4/2020 –11/2020

Cashier

Executed cash transactions quickly and accurately.

Welcome guests into self-checkout and provide assistance as needed.

Scan and bag all customers’ items efficiently, neatly, and in compliance with food safety standards and company best practices.

Welcome customers into self-checkout and provide assistance as needed

Make a connection with customers by engaging in friendly and genuine conversation throughout each transaction; asking open ended questions about the guest’s shopping experience and using those questions to assess, understand, and determine how to tailor your approach.

Worked as a team member performing cashier duties and product assistance.

Expressed appreciation and invited customers to return to the store.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Self-Employed/Freelance

Instructor

Freelance Dari and Pashto language Instructor. 2/2019 –10/2019

VTC

Administrative Manager 2/2017 –12/2018

Administrative Manager for Veracious Technical Consultants, including logistics management and conducting interviews for new technical personnel.

Translate all office government letters into English from Dari and Pashto and vice versa.

Synergy Solutions Afghanistan (SSA) Funded by IDS 5/2016 – 1/2017

HR Manager

Managed the establishment of the Human Resources office from the ground up.

Coordinated with department managers to create and conduct the personnel development and on the job training for their direct staff.

Maintained office, recruitment policies based on management/ project needs and update with related recommendations.

Authored and managed implementation of HR policies, including recruitment policy and employment recruitment package.

Managed all aspects of the hiring process including developing job descriptions, publishing jobs through job portals, recruitment, creation of hard and soft copies of personnel files, obtaining TINs for new hires.

Created recruitment and orientation packages for newly hired national & expat employees.

Maintained timekeeping system and leave tracking system.

Prepared employment agreements, confirmations, offer letters, extensions, warning and termination letters.

International Relief & Development, USAID-IRD EQUALS Program 8/2014 – 4/2016

Senior HR Officer/Recruiter

Assisted the HR Manager in the recruitment process such as advertised positions & received applications, screen applications for long & shortlisting with coordination of related hiring managers/department heads.

Implemented recruitment policies and oversaw the documentation of recruitment actions to ensure full transparency and prevent conflicts of interest in the process.

Trained all department heads/hiring managers on recruiting policies and processes.

Conducted and oversaw the interview process to ensure transparency and compliance with all company and USAID policies.

Created and customized interview questionnaires with the coordination of hiring managers.

Navigated Afghan government bureaucracy to obtain work permits for new hires.

Informed applicants via email regarding the interview result, consistent with company policies.

Navigated Afghan government bureaucracy to obtain work permits for new hires.

Creation and execution of employment agreements and any amendments and renewals.

Ensured that all employees have accurate job descriptions and help the hiring manager in drafting the job descriptions based on their requirements, including tracking and updating job descriptions as required.

Maintained Human Resource and Personnel files for all IRD staff both in soft & hard copies and make sure it is ready for audit purposes as well.

Assisted with probationary and annual reviews, disciplinary actions, terminations and exit interviews.

ANHAM LLC (AFGS) 2/2008 – 2/2014

Recruiting Manager

Oversaw the personnel system of job classification, recruitment and selection, employee program development, and employees

Managed and administered recruitment, assisted with application screening, interviewing, selection, and the new hire orientation process

Issued offer letters, performance appraisal coordination, and review

Performed new employee reference and background investigation and made appropriate recommendations

Conducted employee exit interviews; Researched, coordinated and prepared retirement and separation

Managed employment status transactions, such as hires, promotions, transfers, salary adjustments, training records, and termination

HR Manager 11/2009 – 8/2012

Worked closely with department heads, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures, promoting equality and diversity as part of the culture of the organization

Developed and implemented policies on issues such as working conditions, performance management, equal opportunities, disciplinary procedures and absence management

Administered payroll and maintained employee records, responding to grievances and implementing disciplinary procedures

Senior HR Officer 2/2008 – 11/2009

Carried out day-to-day HR functions of the program for local and expat staff.

Supported line managers as necessary in implementing disciplinary action and grievance procedures.

Responsible for enforcement of AFGS guidelines and local labor laws.

Ensured all staff had a personnel file containing all relevant documentation and information, according to AFGS policy.

Etisalat Telecommunication 11/2006 – 2/2008

HR Coordinator

Prepared job descriptions and published new positions on job boards.

Prepared Employment contracts for national and expat staff.

Led day to day resolution of staffing and HR issues, and provided advice and recommendations to the national HR Manager on all HR matters.

Led the development, maintenance, and improvement of HR database and information system.

Developed contract process, change management process, exit process, employee badging, and ID card production.

Assisted department heads in recruitment of national staff and evaluated the knowledge and skills level of the staff to perform assigned duties.

Mercy Corps International 12/2002 – 11/2006

Admin HR Coordinator

Assisted the administrative, HR procedures and staff policy by support staff.

Assisted on the collection of monthly timesheets and processing of payroll and acted as the focal point and was responsible for all travel arrangement inside and outside of the country.

Overall responsibility for the visa, registrations and other legal documentation for the staff.

Prepared monthly budget for the HR department, provided the Office expenditures, prepared monthly salaries for occasional staff, prepared staff contracts, prepared payment request for short term employee, prepared travel schedule for national and international staff.

Processed travel allowances of staff and maintained records of staff attendance & leave balances.

Administrative Assistant 1/2004 – 1/2005

Maintained and updated the filling systems.

Stocked materials and managed office logistics.

Communications Officer/Translator 3/2003 – 1/2004

Dari and Pashto translation for department documents and data entry.

Maintained communications infrastructure.

Surveyor 12/2002 – 3/2003

Monitored and evaluated damaged houses in the district.

Meeting with clients and their families, connecting clients with professional services and maintaining consistent communication with clients to assess their wellbeing and make changes to their treatment plan as needed.

Working with clients, family and friend support networks and health care professionals to put care plans in place

Recording clients’ progress including charting referrals, home visits and other notable interactions

Evaluating clients’ progress periodically and making adjustments as needed to improve outcomes

Supervised cash-for-work project and arranged meetings in the region with people and community to resolve community issues.

EDUCATION

Bachelor in Business Administration; Specialization in Management

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