Customer Service General Manager
Resume:
HOLLI PAPPAN
***** ** ****** ** ********, OR ****3 360-***-****
**********@*****.***
Dear Hiring Manager,
Are you looking for an ambitious employee with:
• Eleven years of experience in Sales, Customer Service, Realtionship Management, and Customer Retention?
• Knowledge of essential computer, various CRM's, and integrated phone skills necessary in office environment?
• Effective interpersonal written and verbal communication skills?
• Driven to apply resolution principals with compassion and finesse? If so, then you need look no further. I invite you to review my enclosed resume and see that I meet the above qualifications and more.
I am interested in discussing opportunities with your company in efforts to bring my energy, drive, and my commitment objective to your established community. Sincerely,
Holli Pappan
Professional References
Maria Howard, Merchant Services Manager
National Payment Systems 2019-2024
****************@*****.***
Jon Erickson, General Manager
National Payment Systems 2013-2021
***.***********@*****.***
HOLLI PAPPAN
16518 SE Taylor ST Portland, OR 97233 360-***-**** **********@*****.***
My objective is to both adapt and enthusiastically contribute to the continued success of your team's growth while becoming an influential part of your company's future. EXPERIENCE
JUNE 2013 - OCTOBER 2024
CUSTOMER SERVICE AND RELATIONSHIP MANAGER, NATIONAL PAYMENT SYSTEMS
Advanced from entry level Sales Agent into Sales Management. I further excelled into the corporate operations of Customer Service, Account Management, Relationship Management, and Retention Specialist. JULY 2011-JUNE 2013
MAITRE D', THE TRIPLE DOOR
Managed front of house operations; staff scheduling, corporate ticket sales, and marketing. EDUCATION
MAY 2007
CERTIFICATE OF CONSTRUCTION MANAGEMENT, UNIVERSITY OF TENNESSEE General Contractor LLC, licensed in both Oregon and Washington 2008-2011
JUNE 2004
CERTIFICATE OF PROFICIENCY (CP), CLARK COLLEGE
SKILLS
• Highly operational utilizing Multi-Line
Phone System, various CRM's, Microsoft
Outlook/Word/Excel
• Contagious Positive Mental Attitude
• Higher-Order Thinking Skills
• Effective Communication
Skills
• Adaptability Skills
ACTIVITIES
Uniquely, I have been an active co-parent alongside my parents with the Kinship Adoption of my Niece since 2013. I have invested the last 11 years committed to the psychological, sociological, and ethical security of this child's present day and future sense of self. My greatest accomplishment will be the success she discovers and applies into her own adulthood.
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